Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleBuying and selling a property is a big occasion and at times very stressful with estate agents and solicitors not always working at the speed you expect or seeking. However, I've learnt through my experience it's all a process, which you need to learn to go with. In the end it all came together and now I'm happy in my new home. Miles & Barr was very helpful and always polite addressing my concerns and would consider them again
in any future move.PositiveProfessionalism
Steve · 26 October 2022
Agent replied · 25 October 2024
Dear Steve, Fantastic, thank you so much for leaving a review of your recent experience with Miles and Barr, it is really appreciated and we look forward to progressing your sale swiftly. Kind Regards Dan Woodward - Branch Manager
★★★★★ 5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
MM · 18 January 2024
★★★★★ 5/5
GoogleGreat experience with Miles & Barr with wonderful support towards the end to make sure the purchase completed by Nadine Roberts!
Simon · 19 September 2025
Agent replied · 8 October 2025
Thank you for the great feedback! We’re so pleased you had a smooth experience with Miles & Barr, and it’s wonderful to hear Nadine’s support helped bring your purchase to completion. Congratulations on your new home!
Best, Dan Woodward, Sales Director
★★★★★ 5/5
TrustpilotRight buyer, right price
Found the right buyer and achieved the right price. Good sales support from Becky White.
Jonathan · 12 November 2025
Agent replied · 22 November 2025
We're happy to hear that you found the right buyer and price. We appreciate your positive feedback regarding the sales support from your sales progressor, Becky.
★★★★★ 5/5
GoogleVery good. Know their stuff, attentive and very good agents for the properties they represent.
Ali Lambert was really helpful in making all the arrangements just as we asked and Alan who accompanied us on the first viewings knew the area really well. Would certainly recommend.
Vince · 29 January 2024
★★★★★ 5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
Michael · 4 January 2024
★★★★★ 5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Nick · 17 December 2025
Agent replied · 22 December 2025
Thank you for leaving us a 5 star review!
★★★★★ 5/5
GoogleWe had a great viewing with Phil back in Jan. Very professional and considerate, super knowledgable and a lovely bloke to boot.
Mark · 1 September 2025
Agent replied · 8 September 2025
Hi Mark, thank you so much for your lovely feedback! We’re delighted to hear you had such a positive experience with Phil back in January. It’s wonderful to know you’re now settled into your new home, we wish you every happiness there. Best regards, Dan Woodward, Sales Director.
★★★★★ 5/5
Trustpilot500 stars for miles and barr all round…
500 stars for miles and barr all round so many helpful people but i cannot help but mentioned louise the sales progressor wow what a trusting helpful lovely lady she is! i have never known a professional person to make a hard scary experience better the way she has!
Cayleigh · 20 October 2025
★★★★★ 5/5
GoogleGraham radden came around to value our property. It worked out that remortgaging was the best option. It was his knowledge and advice that helped us to making this decision. Thanks Graham
Peter · 4 October 2024
★★★★★ 5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
Victoria · 28 October 2021
★★★★★ 5/5
GoogleGlinda made my experience of being a customer of the agency excellent! She delivered support and guidance of the highest standard. Really positive experience in comparison with other agencies
Maria · 26 October 2022
Agent replied · 25 October 2024
Thank you for taking the time to rate us, Maria. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Dan Woodward, Senior Branch Manager.
★★★★★ 4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
Laura · 24 March 2021
★★★★★ 5/5
TrustpilotBuying a house in the Broadstairs area
My experience of dealing with the Broadstairs Branch of Miles and Barr was positive from start to finish. They really are a first rate team and everyone my daughter and I engaged with was pleasant and helpful without being in anyway pushy, patronising or overbearing. I was particularly impressed with the viewing agents who provided access on the two visits I made to the property. They were both affable and obliging without being in any way intrusive. The person with whom I had regular contact was the Sales Coordinator for the Broadstairs office. The lady is totally professional in the service she delivers. She treated me with the utmost consideration throughout the purchase process keeping me well informed of developments and dealing with my questions and concerns in an exemplary manner. She’s cheerful, positive and exudes confidence - a real credit to the organisation she represents. I wouldn’t hesitate in recommending Miles and Barr to anyone looking to buy or sell a property in the Broadstairs area.
Mr · 9 September 2024
★★★★★ 5/5
GoogleVery good service throughout. Jack has been prompt at returning any queries I may have regarding the process and everything was explained clearly. I would highly recomend!PositiveResponsiveness, Professionalism
Mylton · 26 October 2022
Agent replied · 25 October 2024
Dear Mylton, Thank you very much for your positive comments, Jack passes his personal thanks to you as it has made his day to read this. We are so pleased you felt looked after throughout your customer journey with us; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you again in the future.
Have a great weekend
Kind Regards
Dan Woodward
Senior Branch Manager
★★★★★ 1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Brian · 6 May 2022
Agent replied · 23 October 2024
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
★★★★★ 1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
Colin · 22 August 2024
★★★★★ 5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
Mr · 8 September 2021
★★★★★ 5/5
TrustpilotVey happy…
My whole experience with Miles & Barr has been positive and I'm glad we bought our house through their agency. Emily Stickler took over from Kayleigh Turner both excellent. Kayleigh nursed me through the negotiations, Emily nursed me through the purchase process.
Les · 21 November 2025
★★★★★ 4/5
GoogleDan and his team did a great job in showing us houses that met most our requirements. Dan showed us a house and we could see the potential instantly. We are now getting ready to move in to our dream family home. Dan and his team worked quickly and sold our house too. They were always contactable which made the process of buying and selling a house that much easier.
Vanessa · 26 October 2020
★★★★★ 5/5
TrustpilotExcellent service
We cannot fault Miles and Barr in Broadstairs.From our first meeting with Sarah and explaining we had a tight time line to sell, to then accepting an offer in a short space of time. Their attention to detail and regular updates have been invaluable. The agents that carried out our viewings, Alan, Hermoine and Tyler showed absolute respect for our property and dealt with the viewings in a professional manner. Throughout the whole experience the total dedication of Annie the Deputy manager has been exceptional. Annie has without doubt gone above and beyond to help us get where we needed to be within our time frame, we simply cannot thank her enough. When a professional team like Miles and Barr work as hard as they have for us then it should be acknowledged and they all deserve a massive Thank you.
Tracey · 29 July 2024
★★★★★ 5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
Rob · 16 January 2024
★★★★★ 5/5
GoogleMy Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
Annabelle · 28 February 2024
★★★★★ 5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
R · 18 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
