Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
Dosh · 1 August 2022
★★★★★ 5/5
TrustpilotBrilliant Becky
Becky White the sales progressor was brilliant in getting everything through just time for our preferred completion date. She is really friendly, helpful and great at communicating anything I needed to know in a timely manner.
Ms · 17 September 2025
Agent replied · 22 September 2025
We're happy to hear that your sales progressor, Becky was brilliant and helpful in achieving your preferred completion date. We appreciate your positive feedback!
★★★★★ 5/5
TrustpilotThe staff at Miles & Barr were truely professional
The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.
TimJ · 24 June 2022
★★★★★ 5/5
TrustpilotSuzanne Beard
All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.
Simon · 21 June 2022
★★★★★ 5/5
TrustpilotGreat
Louise was brilliant through the process. It was my first property sale and she guided me through very professionally.
Ollie · 20 September 2025
★★★★★ 5/5
GooglePhil Hopkins was extremely friendly and didn’t rush us at all on our viewings.
Natalie · 7 November 2025
★★★★★ 5/5
GooglePhil showed us around a house this morning and was extremely helpful, polite and was able to answer all the questions we had. He also had a great sense of humour. Very pleasant experience. Thanks!
Katie · 15 September 2025
Agent replied · 22 September 2025
Thank you for sharing your experience! We are delighted to hear Phil made the viewing both informative and enjoyable, and that his sense of humour added to the visit. We look forward to helping you further as you continue your search.
Best regards, Dan Woodward,Sales Director
★★★★★ 1/5
TrustpilotI contacted Miles n Barr for a valuation…
I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.
Jay · 27 October 2023
Agent replied · 23 October 2024
I’m sorry to hear you feel you haven’t had a good experience in your communications with us. I understand your property has been on the market with several estate agents over the last couple of years and disappointingly remains unsold, so you are looking to change estate agents and contacted us. We pride ourselves in giving honest advice on price and marketing and have a duty of care to do so. Agreeing to market a property at a price that the market dictates is not accurate or is too optimistic will only further delay finding a buyer for you. Having spoken to the branch manager, Joe, he advises he has called you on various occasions but hasn’t yet received a returned phone call from you. If you would prefer to communicate with Joe over email, please contact him at Joebull@milesandbarr.co.ukThank you for your review, we hope to hear back from you soon.
★★★★★ 1/5
GoogleSadly I do not like giving poor reviews, but on this occasion it feels right. We viewed a house through Miles and Barr it was the area we wanted we were relocating due to fathers health declining and had explained to the Agent exactly what we needed and how far we needed to travel for the viewing we drove down, with our children as this was home we had set our hearts on. We submitted our application and was told that after they had spoken to the landlords they would call us on Monday with an update. we were then told that the house had already been promised to other tenants earlier on that week and that was before we had viewed it. they left us hanging for another 4 days with false hope and promises we had to constantly chase them no one called us back until in the end the stress alone was making us stressed we had no choice but to stop all communication with them. I feel sorry for the tenants they had promised it to before us, must have caused them even more stress and they still have it on their website without let agreed.
very saddened and has caused us even more stress at a time when we are already going through enough.
Debbie · 26 October 2023
Agent replied · 25 October 2024
Dear Ms George, We are sorry to read your review. We endeavour to deliver timely communication and we are saddened that your recent experience with our lettings team did not meet this expectation. Should you wish to discuss this further, please email communications@milesandbarr.co.uk. Regards, Lauren
★★★★★ 3/5
TrustpilotHit & Miss but great sales negotiator
Our experience has been rather hit and miss - excellent start, the onboarding, house photos etc. Then clerical errors delayed administrative processes. The assigned sales negotiator however has worked her socks off, with rapid replies, dealing with the chain's solicitors and their less than organised approach. She has been organised, amiable and empathetic, with the goal of getting us into our new house.
Rachael · 16 October 2025
★★★★★ 1/5
TrustpilotDo Not Use Them
I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.
Janice · 2 October 2023
Agent replied · 23 October 2024
Dear Mrs Jenkins, we are saddened to read your review as we take the subjects raised in your comment seriously. We understand that our colleagues have been liaising with you and have addressed all concerns raised.
★★★★★ 5/5
TrustpilotMy interaction with officers of the Miles and Barr
My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.
Dr · 9 September 2026
★★★★★ 5/5
TrustpilotThanks M&B Westgate
As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.
Robert · 16 March 2022
★★★★★ 5/5
TrustpilotAmy Whiffin - Amazingly helpful!
Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!
Julia · 16 March 2022
★★★★★ 5/5
TrustpilotVery pleased with service all the way to completion!
We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.
Richard · 25 March 2024
★★★★★ 5/5
TrustpilotPay rise and a pint
I met with Jed the other day on a viewing in Hersden and he was an absolute delight, very professional and a lovely young gentleman! He definitely deserves a pint and a raise!
SHANICE · 19 September 2025
Agent replied · 22 September 2025
We're happy to hear that the viewing experience was delightful and professional. We appreciate your kind words and will certainly pass on your compliments. Thank you for the positive feedback!
★★★★★ 1/5
TrustpilotDisgusting how they treat pensioners
Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money
Ryan · 21 September 2023
Agent replied · 23 October 2024
Thank you for your review Ryan, I am really disappointed to hear of your mums experience with us, we take feedback very seriously and this feedback doesn't show the level of care we aspire to. Could you please email me more information and provide your mums name and the address of the property this relates to so that we can look into this for you as a matter of urgency. You may email lisarice@milesandbarr.co.uk. Thanks again for your time in leaving a review, I look forward to hearing from you soon.Best, Lisa
★★★★★ 5/5
TrustpilotWe are purchasing a property through…
We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!
Aleisha · 28 February 2024
★★★★★ 4/5
TrustpilotFriendly, professional and knowledgeable
A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.
Annetta · 31 January 2024
★★★★★ 1/5
TrustpilotSTAY CLEAR !Please be careful of this company
Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details
John · 5 September 2023
Agent replied · 23 October 2024
Dear Mr Trone, We take all of the points raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers are required under law by the UK Government to conduct an Energy Performance Certification (EPC) and an Anti-Money Laundering (AML) check before a home can be marketed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party. We ensure that all costs are presented upfront and discussed with every client, including our expert in-house professional photography service. We are saddened that your experience with us was not positive and we welcome the opportunity to discuss this further with you if you would like to contact us at communications@milesandbarr.co.uk. Kind regards, James Perks, Branch Director.
★★★★★ 5/5
TrustpilotFor selling
Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.
Chris · 25 January 2022
★★★★★ 1/5
TrustpilotAbsolutely poor service
Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.
Akif · 30 August 2023
Agent replied · 23 October 2024
Dear Akif Reza Talukder, We take the points raised in your review seriously as our Lettings team endeavours to deliver a positive, transparent and communicative experience throughout every tenancy. We welcome the opportunity to discuss your experience further with you if you would like to contact us at communications@milesandbarr.co.uk.
★★★★★ 5/5
GooglePhil was so helpful . Really personable and knowledgeable. Great experience
Heather · 7 November 2025
★★★★★ 5/5
GooglePhil was very helpful and easy to talk and engage. Knew about the house and the area
Ben · 6 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
