Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving been a lifetime sceptic of estate agents generally, I have completely changed my mind. Dan Woodward and his team at Miles & Barr in Broadstairs worked tirelessly over many months to sell an unusual property and eventually secured a buyer at an acceptable price. They always returned my calls, were helpful and considerate and I would have no hesitation in recommending their services. Bravo!
Colette · 26 October 2021
Agent replied · 25 October 2024
Dear Colette, Thank you so much for taking the time to leave your positive review, it has really made my day to hear of your comments and the team are thrilled too. We will be trying our very best to find you a suitable property and hope to follow through with that swiftly. Kindest Regards, Dan Woodward, Branch Manager.
★★★★★ 5/5
TrustpilotThanks FOR GREAT SERVICE LOUISE…
Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.
MERDUK · 21 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Merduk. We truly appreciate your recognition of our great service. Our team is dedicated to providing professional support and ensuring customer value. If you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Barrie · 18 December 2025
★★★★★ 5/5
GoogleGreat service from Phil Hopkins, thanks again!
David · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind review. We’re delighted to hear you received great service from Phil and appreciate you taking the time to share your feedback. Kind regards, Dan Woodward, Sales Director
★★★★★ 5/5
GoogleWe had a great experience with our house views with Phil Hopkins. He was great and very knowledgeable which made our first experience both easy and enjoyable. Would happily recommend him to anyone who is wanting to look for their next property.
Henry · 2 November 2025
Agent replied · 9 November 2025
Good morning,
Thank you so much for your lovely feedback. We’re delighted to hear that Phil made your first viewing experience such a positive one. It has made Phil's day reading your kind words.
Best regards,
Dan Woodward
Sales Director
★★★★★ 5/5
GoogleHad a viewing this evening with Phil Hopkins. He was a very nice gentleman who answered our questions and gave as much information as he knew about the property. It’s was a pleasure to meet him. Thank you for your time Phil.
Kerry · 2 November 2025
Agent replied · 9 November 2025
Thank you so much for your kind words. We’re so pleased to hear that Phil made a great impression and was able to provide all the information you needed during your viewing. It’s wonderful to know you enjoyed meeting him, I’ve shared your feedback with Phil, and he really appreciates it, thank you.
Best regards,
Dan Woodward
Sales Director
★★★★★ 1/5
TrustpilotThe worst estate agents I have ever…
The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Jean-Francois · 27 June 2024
Agent replied · 23 October 2024
Dear Mr Chodecki ,We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.We take all feedback seriously and strive to provide an excellent service to all our clients.Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.We cannot be held responsible for any additional checks that may be required by legal representatives, which occasionally may occur depending on individual circumstances.Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
★★★★★ 5/5
TrustpilotGreat job
Becky provided a great service and was easy to communicate with 😁
A · 1 July 2026
Agent replied · 10 October 2026
Thank you for your kind words. We’re thrilled to hear that Becky provided excellent service and was easy to communicate with. We always strive to deliver professional support and clear communication. We appreciate your feedback.
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable
Daniel · 20 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, Daniel. We are thrilled to hear that you found our support helpful and professional. We strive to deliver a seamless experience with local expertise and integrity. If you have any further feedback, please feel free to reach out to us
★★★★★ 5/5
TrustpilotExcellent customer service and always…
Excellent customer service and always there to answer any queries.
Ms · 10 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Ms Walker. We are delighted to hear that our customer support has been helpful and responsive. Please reach out if you have any further queries or need assistance.
★★★★★ 5/5
TrustpilotWe bought our property through Miles &…
We bought our property through Miles & Barr and they kept us well informed throughout the process. I had fortnightly updates on the entire chain and weekly updates as we headed towards completion. The calls and emails were both informative and reassuring. They made a stressful process much smoother. Suzanne Bearden was our contact and she was great, cheerful and up to date with all the information she provided. Thank you.
Louise · 4 January 2024
★★★★★ 5/5
GoogleProfessional & caring … the team enabled a smooth hassle free property purchase from beginning to end. Highly recommend Miles & Barr, big thank you to Louis & everyone else who made this happen! Always received service with a smile 😊 …
Michele · 26 October 2023
Agent replied · 25 October 2024
Good Afternoon Michele,
Thank you very much for your kind words, it really does mean so much to us here in Broadstairs, it really made Louis day, thank you, if you need anything from us please do not hesitate to make contact.
Kind regards
Dan Woodward
Sales Director
★★★★★ 5/5
TrustpilotGiving informed and prompt advice plus…
Giving informed and prompt advice plus acting efficiently.
Geoffrey · 15 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Geoffrey. We are delighted to hear that you found our advice informed and our support efficient. We strive to deliver professional service with integrity and local expertise. If you need anything further, please feel free to reach out to us
★★★★★ 5/5
GooglePhil was really friendly, approachable and put us at ease straightaway. Very helpful as we went round the property. Gave us the time and information we needed. Very professional.
Eleanor · 6 September 2025
★★★★★ 5/5
GoogleExcellent service cheers Phil!
Ryan · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind words. We’re delighted to hear you received excellent service from Phil and really appreciate your feedback.
★★★★★ 5/5
TrustpilotLouise was fantastic...
Louise was fantastic during the process of buying our first house: she kept all the solicitors in order, which must have been like herding cats!
Matthew · 15 October 2025
★★★★★ 5/5
TrustpilotBuying through Miles & Barr
Buying through Miles & Barr has been great. Sophie was so well-informed and clear. She didn't just know the properties she was selling, but knew about all of the similar ones from other estate agents. She confirmed all the pros and cons of the properties we had already seen. Very impressed!
Mike · 8 December 2024
★★★★★ 5/5
GoogleReally great viewing. Phil met us at the property he answered all our questions and had obviously spent time getting to know the house. Phil had and extensive knowledge of the area he was both friendly and professional it was a real pleasure.
Mark · 15 September 2025
Agent replied · 22 September 2025
Thank you for such a thoughtful review! We’re so pleased to hear Phil’s local knowledge and preparation helped make the viewing a real pleasure. It’s wonderful that he could answer all your questions and provide both friendly and professional service. We look forward to assisting you further as you move ahead with your plans.
Best regards,
Dan Woodward, Sales Director
★★★★★ 5/5
TrustpilotThey actually listen....
The team at Miles and Barr have been excellent. From the initial valuation they were helpful and informative and most importantly, they listened. This carried through for my interactions with them, no matter which stage of the sale.
Simon · 19 October 2025
Agent replied · 22 October 2025
We're happy to hear that our team provided excellent support throughout your sale. We appreciate you highlighting our proactive approach in resolving complications and ensuring a quick sale. Thank you for recommending us!
★★★★★ 5/5
TrustpilotDebbie at Miles & Barr was very helpful…
Debbie at Miles & Barr was very helpful when purchasing our first home. Her communication was excellent when we had any questions or queries.
Alice · 9 October 2026
★★★★★ 5/5
TrustpilotLisa Cook went above and beyond
Lisa Cook went above and beyond her role and really was fully responsible for helping us move despite multiple hurdles faced with our mortgage application etc. It was not a straight forward chain or journey but her guidance, advice and patience was incredible and she even ended up supporting the whole chain eventually as other sales progressors were hard to contact. Thank you Sarah, Lisa and Team!
Nadine · 10 January 2024
★★★★★ 5/5
TrustpilotWe met with Jake |Chamberlain of Miles…
We met with Jake |Chamberlain of Miles & Barr at a property to let. He was professional with a good degree of amiability throughout our meeting. In addition he appeared at all times to give a believable air of honesty which was refreshing in the present situation. We took up an inordinate amount of his time with questions and hypothetical scenarios and at no time did we feel that he had anything else to do except concentrate on us, the customer. Our appointment with Jake was very good as we had an unusual situation which he assured us would not be a problem an he gave us advice which we valued. It is a shame that we did not apply for the rental as Jake was such a likeable face to Miles & Barr. Due to our experience with Jake we would readily recommend the company
Peter · 15 January 2023
★★★★★ 4/5
GoogleDasha was very helpful in arranging our viewings prior to purchase and getting help for us from the lettings team. Jenny, Natalie and Alan were knowledgeable about the rental market and Natalie was super responsive and helpful, also going the extra mile to make contact and provide information. Thank you.
Karen · 26 October 2022
Agent replied · 25 October 2024
Thank you for your kind comments, Karen. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
GoogleI want to thank all the staff from Miles and bar who made it possible for me to buy the house in a record time, especially Dan Wooward and Lisa Cook who have been very correct in their work and communication. THANK YOU 😊 …
Rustem · 15 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
