5/5
GoogleThe staff at the Birchington branch have been amazing - helpful, professional and friendly. Thanks to Sarah in particular for excellent customer care and a very professional service.
Trusted Agent profile · Thanet
Miles & Barr Birchington reviews in Thanet
★★★★★
942 reviews across 2 platforms
33 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Part of Miles & Barr, see every office.
Miles & Barr's office in Thanet, at 33 Station Road, is rated 4.5 out of 5 across 942 reviews on two platforms, including 83 Google reviews rated 4.6.
Reviews
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
Google5/5
GoogleIvana is the best estate agent in Birchington office...she went above and beyond to help us find a house . Good communication throughout
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
4/5
TrustpilotLisa Cook proactive progressor
Lisa Cook worked tirelessly to achieve our moving date. She was proactive with the solicitors and other estate agents in the chain and always kept us informed. Lisa was always cheerful and professional.
5/5
TrustpilotFriendly, helpful and responsive
My deep gratitude to Jake, Ollie and Kerrie. They were friendly, helpful and responsive. We found a dream house - against all odds - thanks to them (though for our own reasons we ended up relocating to a different area) and they communicated with the landlord really effectively on our behalf. Thank you so much, team M&B - all the best!
5/5
TrustpilotA very friendly team
A very friendly team. Louise D, called me weekly with updates and answered any questions or concerns I may have had
5/5
TrustpilotMoving home
A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.
5/5
TrustpilotMiles ahead Barr none!
Miles and Barr were extremely professional when dealing with our recent house purchase. The service and communication was flawless and our agent Louise was a delight to deal with through the whole purchase. Very happy!
5/5
TrustpilotThank you Emily Stickler
I have just exchanged contracts on the first house I have ever bought at the grand old age of 57. Miles and Barr understood my requirements and my need to live as close to the sea as possible and they massively helped me to make this dream a reality.
5/5
GoogleI couldn’t recommend Sarah Gedge from miles and Barr enough. She was extremely professional and very helpful. Thank you Sarah.
5/5
TrustpilotVery good communication
Miles and Barr have been consistently communicative and reassuring during my experience of purchasing my first property. Thank you especially to Phil, who has been knowledgeable of the area and helpful throughout the process of initially viewing the property, and conducting further visits.
5/5
TrustpilotSales Progressor Suzanne was brilliant!
The sales progressor Suzanne Bearden was the best part of my experience with Miles and Barr. She was super helpful and professional, as well as proactive and timely in responding to questions and giving updates.
5/5
TrustpilotAn Excellent and Professional Service
When I arrived at the property, Max Squires was waiting for me to arrive. His prompt arrival and calm approach immediately put me at ease. His approach was helpful, he answered questions fully and he gave me the space I needed to view without being pushy or intrusive.
5/5
TrustpilotFantastic Support from Jenny Harmes
We received excellent support from Jenny Harmes in finding our new home. We were feeling disappointed when an original letting agreement fell through, and Jenny went above and beyond to negotiate with a different landlord in order to secure a house that we are extremely excited to move into. We cannot thank her enough for her help!
5/5
TrustpilotLouise Daly
Miles and Barr remained professional and helpful throughout the selling process and Louise Daly has been in contact constantly updating me on progress and has always been on hand to answer any questions.
5/5
TrustpilotMiles and Barr sold my aunt's bungalow…
Miles and Barr sold my aunt's bungalow in a not altogether bullish market. The stuck at it and achieved a sale within touching distance of the asking price but were always realistic with their advice and they also made sure the sale went through (the legal process) and kept us informed at all stages. Knowing what is going on is often forgotten as a vital component of the process and they delivered this to a five star level.
4/5
TrustpilotMiles and Barr were an efficient…
Miles and Barr were an efficient company for the purchase of my property. I was a bit disappointed to have to pay for my identity checks and not have any option but to do that, other services I used just swallowed that cost themselves.I was assigned a wonderful Sales Advisor, Shelley Webster, who updated me regularly on the process, answered any questions needed and called me to discuss any of my worries which was so reassuring. She was so supportive and made the process so much easier. She is a real asset to the company and made everything much less stressful!
5/5
TrustpilotLouise Daly
Thank you, Louise! Your gentle and effective guidance has been fundamental in my reaching and crossing the many milestones of scary first time buyership! Without Louise’s cheerful reassurance and depth of knowledge to guide me through each step, I would have succumbed to decision-making paralysis and declared it all too stressful. But always I was able to find guidance from Louise, restore my confidence and keep on going. I enjoyed and benefited greatly from Louise’s honesty and genuine caring nature. I’ll be ever appreciative that in Louise I had a Sales Progressor I could trust implicitly. Thanks again Louise, it’s been a pleasure working with you!
5/5
GoogleGood agents, kept us informed all the way through. Which was more than our solicitor did.
Agent replied · 23 October 2024
Thank you for your kind comments, Valerie. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleThe Miles & Barr Birchington team were fabulous with our recent move to the seaside! Supportive & responsive all the way! Thanks for your kindness - Steph & Ann
5/5
TrustpilotSales Progressors an Essential Extra Layer
Miles and Barr explained my options very clearly, they had good rationale for the valuation that was made and advised me on how to progress the marketing. Their approach worked well, I don't feel I lost touch with them at any time. The member of staff who liaised between the conveyancers, the buyers and me, once an offer was accepted, was absolutely exceptional in pushing the sale forward and I'm not sure how long it might have taken without her.
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