Miles & Barr Birchington reviews in Thanet

★★★★★ 5/5

Trustpilot

Helpful Service.

The selling process can be long and stressful at times but it was good to have an agent who was switched on and involved in the whole chain feeding information along and reassuring me at the most crucial time.Lisa Cook offered professional and friendly support at a crucial point of my sale and purchase.Moving can be challenging but if you have the support and up to date information regarding your chain the process can proceed in a better way for everyone. Thank you !

A · 7 January 2024

★★★★★ 5/5

Trustpilot

Anna was great throughout the whole…

Anna was great throughout the whole process. My partner and I were looking for our first home together and we’re moving out from our parents’ home and she was so patient and understanding. Molly was also great and explained everything fully without being patronising. We’re so grateful for both of them.

Lauren · 29 April 2022

★★★★★ 5/5

Trustpilot

Great experience

Louise was amazing from start to finish … she made the whole process of moving easy & explained everything along the way. The process definitely happened quicker because of her too!

LB · 17 January 2024

★★★★★ 5/5

Trustpilot

An excellent sales service

An excellent sales service - Emily (Stickler) was assigned to our sale and kept us up to date with all the progress. Very efficient and professional, and a seamless sale.

Andrew · 22 November 2025

★★★★★ 5/5

Trustpilot

Scarlett Gold - Kind, Approachable, Helpful and Informative

I would like to say how amazing Scarlett Gold at Miles and Barr Sandwich has been. The customer service offered was far and beyond. Scarlett was kind, approachable, helpful and informative. Honestly went far and beyond. If needing to find a property to rent and need a point of contact i would highly recommend speaking with Scarlett.

JB · 18 March 2021

★★★★★ 5/5

Trustpilot

A personal touch in helping us sell our house

I have just sold my house through Miles & Barr, every step of the way Donna Bogard kept us inform to what was going on, even going as far to get intouch with solicitors to hurry them along a little, really friendly and a pleasure to have them sell our house and would highly recommend.

Sarah · 28 July 2021

★★★★★ 5/5

Trustpilot

Great Experience

We just purchased our new home through Miles and Barr. The purchase went smoothly, and we felt supported from start to completion. Vicky Marshall, Bradley Wright and Sean Harding were professional, efficient and understanding and they went above and beyond for us. We would recommend them to anybody looking for / buying a property.

Nicola · 24 September 2021

★★★★★ 5/5

Trustpilot

Great company. Great employee.

Having just moved home I cannot praise Miles & Barr enough. Although all the staff were great, I must single out Katie Powell. The reason being that Katie was polite, professional and informative all through the process, which made the whole experience so much less stressful for us. Thanks Miles and Barr and thanks Katie.

Craig · 17 June 2021

★★★★★ 5/5

Google

Super service. Pro-active sourcing of potential buyers leading to a quick and smooth sale without any hiccups. Cannot praise Matt Brisley more highly. Great job, well done.

Malcolm · 11 December 2025

★★★★★ 1/5

Trustpilot

Unhappy with service

Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.

Nathan · 24 November 2023

★★★★★ 5/5

Trustpilot

Lisa Daly was an absolute star during…

Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.

Fiona · 10 August 2021

★★★★★ 4/5

Google

After my first purchase falling through i was happy to see my 2nd purchase complete within just 6 weeks. Hats off to Debbie Mead has been helpful and informative through out the process.

Stephanie · 11 October 2023

★★★★★ 1/5

Trustpilot

BEWARE- DO NOT USE

BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.

Ann · 31 October 2023

★★★★★ 1/5

Trustpilot

Terrible people

Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.

Ms · 25 March 2022

★★★★★ 5/5

Trustpilot

Very helpful and professional

Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.

Hazel · 27 October 2022

★★★★★ 5/5

Trustpilot

Going that extra mile to help

Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!

Trish · 11 November 2021

★★★★★ 5/5

Trustpilot

I would like to say thank you to Debbie…

I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.

Lucy · 16 June 2021

★★★★★ 4/5

Trustpilot

Great communication

Great communication from the whole team, Shannon Claringbould has been particularly helpful. However, when we first started the process of applying for the property, our names had been spelt incorrectly and my email address was wrong and it took a little while for this to be corrected.

Elly · 12 May 2022

★★★★★ 5/5

Trustpilot

Had a great experience with Miles &…

Had a great experience with Miles & Barr. They were responsive, friendly and reliable throughout the purchase process. In particular, a big shout out to Denise Escott who was always in the know and responded very quickly to my emails, which made things a lot less stressful during the conveyance process.

Melanie · 1 October 2021

★★★★★ 5/5

Google

My recent sale experience was greatly improved by Louise's expertise. While there were some stressful moments, she maintained control and effectively drove the process forward. Without her dedication and proactive approach, this would have been a much more difficult experience. Louise's contributions were invaluable, and I commend her exceptional work.

Natalie · 8 March 2025

★★★★★ 5/5

Trustpilot

Great Service from Emily

Emily was our point of contact. She rang me on a regular basis to keep me updated and was very clear with everything we needed to know. She was fantastic and as a result of her service, will definitely use Miles & Barr again and would recommend them to others.

DB · 10 November 2021

★★★★★ 5/5

Trustpilot

Rhian is exceptional

Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!

Andrea · 14 December 2022

★★★★★ 5/5

Google

My experience from start to finish was excellent. The team at the Birchington branch went above and beyond to not only ensure a sale but to support us when our chain was in danger of collapse. All of the team members that I dealt with at the branch were professional, helpful and responsive to my needs and communication. Thank you.

Carrie · 11 October 2024

★★★★★ 5/5

Trustpilot

Hi my experience with Miles and Barr…

Hi my experience with Miles and Barr was one of pleasure! I had a couple of problems with the forms and Anna was very quick with helping me solve them! All round super work! Many thanks on helping me find such a perfect home. Kind regards Jeremy Bushell.

Jeremy · 4 February 2022