Trusted Agent profile · Thanet
★★★★★
942 reviews across 2 platforms
33 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Part of Miles & Barr, see every office.
Miles & Barr's office in Thanet, at 33 Station Road, is rated 4.5 out of 5 across 942 reviews on two platforms, including 83 Google reviews rated 4.6.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
4/5
TrustpilotDasha is brilliant!
Like all moves we had some ups and downs but throughout it all Dasha was amazing. Friendly, helpful and always willing to do whatever she could to help. She is a credit to Miles and Barr and she alone would make us recommend them to anyone else thinking of buying or selling a property.
5/5
TrustpilotMiles & Barr have been my letting agent…
Miles & Barr have been my letting agent for the last 3 properties I have rented.. they've been great.. have always gone over and above to help me find new properties to rent.. and if there has been a maintenence problem at my home they've always been responsive and liased with my landlord appropriately. I have a property check every 6 months which is abit more often than most letting agents, but they are always flexible when arranging it around my work hours. Absolutely recommended 10/10
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to completion on the sale of my property. I would like to thank Suzanne for the calm and cheerful handling of this sale, nothing seemed to much for her and she updated me on proceedings all through the sale. Thanks Miles & Barr, great service.
1/5
TrustpilotHolding onto deposit
These guys will be so petty that they will refuse to release your deposit if you have a disagreement. It's so stubborn and pointless.
5/5
TrustpilotMiles and Barr have been great agents
Miles and Barr have been great agents. We have been renting a property from them for over 10 years and we can’t fault them.
5/5
GoogleA great experience from beginning to end. Thank you 👍 …
5/5
TrustpilotA fantastically helpful lettings…
A fantastically helpful lettings service! Really friendly agents, with thanks to Shannon and Jake especially for helping me to find the perfect place and being incredibly accommodating with the moving process. I would definitely recommend Miles & Barr when looking for rentals.
5/5
TrustpilotI have attended a few viewings now…
I have attended a few viewings now through Miles and Barr and Jake Chamberlain who showed me around today's property was polite, well dressed and considerate of my needs due to my disability. Today was a positive experience for me.
1/5
TrustpilotSlow to react
From day 1 we were permanently having to chase them to get things right. The photography was terrible and even after a second attempt the photographs did not do the property justice. After threatening to cancel our contract they eventually sent a decent photographer. Incorrect details of the lease were posted. We went into their office many times to get errors corrected each time wasting valuable weeks trying to sell. On their recommendation we furnished and dressed our property but when advised they didn't even bother to view it. We submitted our own photographs which again wasted another week of them getting them posted correctly on the selling sites. GO ELSEWHERE!
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. Lazy and incompetent. Tried to sign us up for 2 weeks just to realise my name was not even on the system but somehow was only my partners name and phone number. Could not get anything done for 2 weeks but when my friend called- local business owner with nice English accent- got 2 viewings in 2 days.Not only failed to inform us about canceled viewing ( that was confirmed by phone call the day before) but also could not keep the word of informing about upcoming properties. Called to book a viewing only to find out that the maximum viewing have been booked, although I was promised to be first one to know if anything suitable would come up.
5/5
TrustpilotMiles and Barr were excellent…
Miles and Barr were excellent throughout our difficult prolonged sale. professional and friendly, but most importantly they kept us updated all throughout and turned what could have been a traumatic process into a rather good one. Special shout out to Louise Daly who held our hands all the way!
1/5
TrustpilotAnd still you Miles and Bar let the…
And still Miles and Bar let the drug dealing go on in the property they are meant to manage, they have now been reported for aiding drug dealers ,, they just turn a blind eye to the drug dealers at number 4 shorncliffe road folkestone.. the other residents have had enough.
Dear Mr Anthoney, We can confirm our Folkestone Property Management department takes this subject raised seriously and continue to manage the matter. Police are notified of criminal actions reported and these must be dealt with directly by the Police.
5/5
TrustpilotMiles and Barr were great to deal with
Miles and Barr were great to deal with. They made what can be a stressful experience (buying a property) much easier and very smooth. Emily Stickler, the member of staff assigned to my purchase, was excellent. Regularly checked in with me and a good communicator which meant any possible problems were resolved quickly. I don't intend to buy or sell another property but I would use them again, definitely, if I did.
5/5
TrustpilotThe tricky process of renting a house made easy
We have just found the tricky process of trying to rent a house for the next 12 months made considerably easier through Miles Barr. Natalie Heard, their Lettings Negotiator was professional, friendly and efficient and it has been a pleasure dealing with her and her colleagues.
5/5
TrustpilotAmazing service
Amazing service, everyone I had dealt with went beyond and above. I regret not using them for my sale! I will be recommending them and would use them for a sale. thank youSpecial thanks to the dover branch. especially Louise Daly, Emily Stickler and Joseph Libby.
5/5
TrustpilotAmazing
Debbie has been amazing from start to finish. Nothing was ever too much trouble! Very professional and knowledgable. Thank you Debbie 😊
5/5
TrustpilotBrilliant agency that has been…
Brilliant agency that has been fantastically efficient, informative and responsive throughout our letting process. Holly Hill has been an amazing support, engaging, professional and knowledgable, and we have felt that we could really trust her to keep a good pace going with great attention to details. Recommend!
1/5
TrustpilotNever again. bad estate agent.
Absolutly apauling. Don't trust a word miles and bar say.Badly advised into I am sold auction through them. Told it would achieve over the asking price. They'll be 20 bidder. Miles and bar and Auctioneers lied . Didn't even get to auction just insulting offers and pressure to accept. Cancelled after it was a flop. But auctioneer and miles and bar arguing as to who's fault it was that it rolled into another month. But no resolution. Then recieved terms of cancellation. I can't believe these are legal. If viewer or ancestor , girl friends boyfriends or distant relative try to buy within 12 months they will rip seller off for 4.25% of the value sold. But privacy laws mean there is no posible way to check if a buyer falls into there terms.
5/5
TrustpilotWhen selling a property with miles and barr
When selling a property with the company miles and barr Estate Agent you will be in safe hands with all the team.The professional photographer who came to my premises was excellent 1ST CLASS SERVICE I COULDN'T WISH FOR MORE I AM NOW LOOKING FORWARD TO OUR MOVE.
5/5
TrustpilotDonna Bogard has been extremely…
Donna Bogard has been extremely sufficient and very professional sorting out any issues or concerns I have had. Very professional.
5/5
TrustpilotI have just exchanged on a property and…
I have just exchanged on a property and have to say that Becky White has been brilliant throughout the whole process.
5/5
TrustpilotVery pleased!
We have had a fantastic experience with Miles and Barr in finding our rental property. In particular, Holly was very prompt in giving extra information on available houses. We were very pleased with the help and assistance of Holly. She did a great job for us.
5/5
TrustpilotI recently bought a property via M & B…
I recently bought a property via M & B and the service was perfect throughout. Emily Stickler told me that she would contact me every week and as regular as clockwork she did. She chased all concerned and I know it would not have gone through in record time without her intervention. She is an excellent Ambassador for the Company and my gratitude goes to her and her team
5/5
TrustpilotGoing the extra mile…
My partner is partially sighted and does not have the Internet Natalie Heard was so brilliant and talked things through over the phone at length it was so very helpful and all staff we dealt with were very helpful and professional thank you all
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
