Miles & Barr Birchington reviews in Thanet

★★★★★ 5/5

Google

The Birchington office of Miles and Barr were excellent throughout the process of selling my property. A few days after the house went onto the market, I had received multiple viewing notifications via email to let me know that people were interested in seeing the property. The brochure and photos were of a high quality and this helped to sell the house. An offer was put in quickly and accepted. Lisa Rice was then my primary point of contact and as a nervous first time seller, she was excellent in replying to my emails and phone calls; any queries I had were dealt with promptly, effectively and in a professional manner. I was kept informed in every step of the process and overall the house was sold in a smooth and effective way and I am happy to recommend Miles and Barr.

Paul · 25 October 2017

★★★★★ 5/5

Trustpilot

Excellent help on journey to completion

Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.

Victoria · 28 October 2021

★★★★★ 5/5

Google

Lisa Rice was exceptional! Although I work for another agent I felt compelled to share my positive experience because the good quality career driven individuals out there are hard to come by. Lisa was dedicated to pushing my sale and purchase through as quickly as possible in a tricky chain. She was always there to tale my calls and was motivated and dedicated to progressing the properties through. An asset to the company I would highly recommend her

Votta · 25 October 2018

★★★★★ 4/5

Trustpilot

Agents very helpful when viewing…

Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.

Laura · 24 March 2021

★★★★★ 1/5

Trustpilot

New Homes Division update

If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!

Brian · 6 May 2022

★★★★★ 1/5

Trustpilot

Can’t even do a simple task right would you trust them?…

A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.

Colin · 22 August 2024

★★★★★ 5/5

Trustpilot

Both Louise and Karen were very…

Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done

Mr · 8 September 2021

★★★★★ 5/5

Trustpilot

Vey happy…

My whole experience with Miles & Barr has been positive and I'm glad we bought our house through their agency. Emily Stickler took over from Kayleigh Turner both excellent. Kayleigh nursed me through the negotiations, Emily nursed me through the purchase process.

Les · 21 November 2025

★★★★★ 5/5

Google

The staff at the Birchington branch have been amazing - helpful, professional and friendly. Thanks to Sarah in particular for excellent customer care and a very professional service.

Kirsty · 11 October 2024

★★★★★ 5/5

Trustpilot

Louise Daly is a true asset to Miles &…

Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.

Rob · 16 January 2024

★★★★★ 4/5

Trustpilot

Ease of communication & helpfulness…

Ease of communication & helpfulness with the branch staff

Richard · 18 November 2025

★★★★★ 5/5

Trustpilot

Great viewing

Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.

R · 18 June 2022

★★★★★ 5/5

Trustpilot

Mortgage advice was brilliant!

We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!

Charlotte · 13 September 2021

★★★★★ 5/5

Trustpilot

My Agent was Lisa Cook

My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!

Annabelle · 6 February 2024

★★★★★ 5/5

Google

The whole set up at m & b Really was professional, with helpful, friendly and approachable staff all around the office, Whoever answered the phone or e mails had the same work ethic which was very refreshing .

Peter · 11 December 2025

★★★★★ 2/5

Trustpilot

Near a year of leaking

I moved into a property that had leaks and doors hanging off. The first leak was fixed after a week of dripping all in the bathroom. There was damp in my fitted wardrobes which is from the bath leaking. I moved in last October and this issue is still on going. I have been more than passionate… no duty of care for the people renting.

Customer · 9 August 2021

★★★★★ 5/5

Trustpilot

Very helpful, staff are so lovely.

Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.

Bella · 1 December 2021

★★★★★ 5/5

Trustpilot

Louise Daly has been absolutely amazing…

Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.

Sharon · 11 October 2021

★★★★★ 5/5

Trustpilot

Great experience with Miles & Barr as…

Great experience with Miles & Barr as first time buyers.

Madeleine · 21 October 2025

★★★★★ 1/5

Trustpilot

Avoid

Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.

Not · 10 July 2021

★★★★★ 5/5

Trustpilot

Thanks to Emily Stickler

It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)

Susie · 21 June 2021

★★★★★ 5/5

Trustpilot

Our sales Progressor

Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.

Lee-Ann · 26 July 2025

★★★★★ 5/5

Trustpilot

Very Well done Support

What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!

Charles · 16 January 2024

★★★★★ 5/5

Trustpilot

Miles and Barr have been extremely good…

Miles and Barr have been extremely good communicators and always quick to respond. I found Shelley Webster made the whole process a lot easier and nothing was too much trouble. She's a real asset to the business.

Tracy · 5 February 2024