Trusted Agent profile · Thanet
★★★★★
948 reviews across 2 platforms
33 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Part of Miles & Barr, see every office.
Miles & Barr's office in Thanet, at 33 Station Road, is rated 4.5 out of 5 across 948 reviews on two platforms, including 83 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Miles & Barr Birchington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotPay rise and a pint
I met with Jed the other day on a viewing in Hersden and he was an absolute delight, very professional and a lovely young gentleman! He definitely deserves a pint and a raise!
We're happy to hear that the viewing experience was delightful and professional. We appreciate your kind words and will certainly pass on your compliments. Thank you for the positive feedback!
5/5
TrustpilotWe are purchasing a property through…
We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!
5/5
TrustpilotI had the pleasure of working with a…
I had the pleasure of working with a few members of the team at Miles & Barr Estate Agents while selling properties, and I genuinely could not fault the service. From start to finish the process was handled professionally, efficiently and with great communication throughout.
4/5
TrustpilotFriendly, professional and knowledgeable
A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.
5/5
TrustpilotFor selling
Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.
1/5
TrustpilotSTAY CLEAR !Please be careful of this company
Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details
Dear Mr Trone, We take all of the points raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers are required under law by the UK Government to conduct an Energy Performance Certification (EPC) and an Anti-Money Laundering (AML) check before a home can be marketed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party. We ensure that all costs are presented upfront and discussed with every client, including our expert in-house professional photography service. We are saddened that your experience with us was not positive and we welcome the opportunity to discuss this further with you if you would like to contact us at communications@milesandbarr.co.uk. Kind regards, James Perks, Branch Director.
1/5
TrustpilotAbsolutely poor service
Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.
Dear Akif Reza Talukder, We take the points raised in your review seriously as our Lettings team endeavours to deliver a positive, transparent and communicative experience throughout every tenancy. We welcome the opportunity to discuss your experience further with you if you would like to contact us at communications@milesandbarr.co.uk.
5/5
TrustpilotExcellent service - both lettings and sales
I have let a house through M&B for over a year and just completed its sale. The service has been excellent and the team are friendly and helpful. I would recommend them.
5/5
TrustpilotThe kindest letting agents!
This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.
5/5
GoogleA very positive experience with Sarah Gedge from Miles and Barr Birchington. Sarah made sure we were informed at all times and made what can be a stressful process hassle free. I would recommend Sarah to my friends and family looking to move.
1/5
TrustpilotAwful agent
Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues
Dear Emma,Thank you so much for your feedback. We are sorry to hear that your experience with ourselves when offering on a property didn't meet your expectations. Bradley Wright, the manager, would like to look into your feedback in more depth to gain a better understanding in what you felt went wrong. You may contact him on bradleywright@milesandbarr.co.uk or 07860 689496.Once again, thank you for your initial feedback, we look forward to speaking with you
5/5
TrustpilotSophie Collins has been absolutely…
Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.
1/5
TrustpilotDeliberately overpriced, appalling customer service
Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.
Dear Kathryn, Thank you for your review. We are sorry to hear that on this occasion your experience with us didn't meet your expectations. We understand that the branch manager has been in touch with you, apologised personally and undertaken a review of the internal procedures and implemented changes as a result of to ensure this doesn't happen again. So we would really like to thank you for your honest feedback. We are sorry that your experience with us was not what we or you would expect but we would like to reassure you that we have acted on this feedback with good intention. Once again, thank you for your time and we wish you all the very best.
5/5
GoogleI have had a brilliant experience both buying and selling my property with Miles and Barr. Every single person in the Birchington team knows me by name and have gracefully accepted my long list of expectations as a buyer and purchaser. They have been transparent and warm welcoming as a customer. I have not moved for 39 years and at 69 years of age it can be a daunting task. They ensured my hand was held throughout and that it was not a stressful experience.
5/5
TrustpilotExcellent Service Highly Recommend
When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend
5/5
GoogleWould definitely recommend M&B. ALL of the team at the Birchington branch were really great, but a special mention goes to Debbie Mead for getting us through the sale process in one piece! It was a rollercoaster ride but Debbie’s dedication to supporting/keeping us informed, and on track, was outstanding. It’s clear Debbie really cares. Thank you all team Birchington!
5/5
Trustpilotbought through miles and Barr
we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much
5/5
TrustpilotFrom the first day we viewed our to be…
From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.
5/5
GoogleAbsolutely amazing experience with the Miles and Barr guys! Birchington office were great to deal with, always kept me updated where necessary and gave great advice. We had an offer on the table within about 4 weeks from listing the property online. After receiving the offer it has been a smooth experience with the assistance of Debbie Mead my sales progressor and have just exchanged today after 6 weeks, with completion being next week. 5/5 service!
4/5
TrustpilotGreat communication with all parties
Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.
5/5
TrustpilotProfessional Service
Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.
5/5
TrustpilotA genuine Estate Agent who cares about their customers
I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.
5/5
GoogleGreat service from Scott , Charlotte and Jack in the Birchington branch I would also like to thank Debbie Mead for all her help Lovely people and a pleasure to deal with We would definitely use again and recommend to others.
5/5
TrustpilotCan't give anything but10 out of 5!
Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell
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Tell us what you need and we'll put you in touch. Miles & Barr Birchington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
