Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy house was on the market for a long…
My house was on the market for a long time before it was sold. Everyone at Miles & Barr were very supportive and did everything they could to help us get a sale. Scott was very helpful along with the rest of the team.The person who stood out the most was Debbie Mead the Sales Progressor. Debbie was amazing and worked tirelessly to get things sorted out for us. She was responsive and empathic towards our situation and was very knowledgeable about the whole selling process. She liaised with the solicitor and pushed them along when they were not completing things in a timely manner. Debbie made the whole process much easier for us and we trusted that she was always working to support us. Thank you Debbie.
Louise · 26 March 2024
★★★★★ 5/5
TrustpilotGreat service. Smooth process
Great service. Kept us informed all along. Always there to answer questions. Made the sale of house very smooth and staff were very helpful at the Margate branch.
Shas · 22 May 2026
Agent replied · 22 June 2026
Thank you for your wonderful feedback, Shas. We're delighted to hear that our team provided you with excellent support and kept you informed throughout the process. Our goal is to ensure a smooth experience, and it's great to know we achieved that for you. If you need anything else, please don't hesitate to reach out to us
★★★★★ 5/5
Trustpilotjade was amazing she was there every…
jade was amazing she was there every step of the way. thank you so much for all your help
Shani · 22 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Shani. We're thrilled to hear that Jade provided exceptional support throughout your journey. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotI was shown around 2 properties…
I was shown around 2 properties yesterday by a lovely lady called Mia Steven’s from Miles and Barr . Looking for a home can be very stressful and Mia put us at complete ease . She was very bubbly , chatty lady and answered all of our questions . Mia gave us plenty of time to look around each property and explained in great detail what would happen next . I would highly recommend Mia to anyone who may find the process of finding a home for your family a tad daunting . Very highly recommended
Miss · 22 February 2024
★★★★★ 5/5
TrustpilotFelt like they had my interests at…
Felt like they had my interests at heart and worked hard to get the best result for me and my family. Everyone was professional and friendly
Joshua · 29 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Joshua. We are thrilled to hear that you felt we had your best interests at heart and that our team provided professional and friendly support. We strive to deliver a seamless experience. If you ever need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEfficient and thorough
Miles and Barr manage my property and have done for a number of years. They are reliable and efficient and keep me informed about the tenants issues. Abi currently handles my property and she has been excellent - chasing contractors to carry out work and me to keep on top of my paperwork. I can’t rate the team highly enough.
AMI · 8 May 2026
★★★★★ 5/5
TrustpilotOutstanding Agents from marketing…
Outstanding Agents from marketing through sale and ultimately completion. Bradley, Louise and the whole team have worked hard to see the sale of my property through to final completion. They achieved my sale in less than the 16 to 20 weeks expected in a difficult market but managed it extremely professionally.Special thanks to Louise Daly for keeping me well informed on all the good and bad that happens in this process. I highly recommend this well managed agency
Mr · 14 March 2024
★★★★★ 5/5
TrustpilotSale and purchase
Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.
Stephen · 14 May 2026
Agent replied · 24 May 2026
We're so glad to hear our team provided exceptional service and kept you well-informed throughout the process. Thank you for your kind words.
★★★★★ 2/5
TrustpilotSlow progess and lack of clarity
We contacted someone at the company and arranged a viewing. Only to be told that this person had decided they weren´t able to show us around. Rather than inform us that someone else was taking up our request they transfered us onto someone else who then tried to cancel the viewing.
Hbrower · 10 July 2026
★★★★★ 5/5
TrustpilotI used Miles and Barr as the company…
I used Miles and Barr as the company are local to the property i was selling. My initial contact and interactions with Ryan of the Westgate branch were excellent and he was able to answer all my questions or find an answer. I felt valued as a client. This continued through my sale and the help of Debbie Mead. Excellent. She answered ALL my emails and phone calls and was able to help with interactions between the buyer and Myself and Solicitor. Debbie was robust at problem solving and i don’t think the sale would have been as smooth if it wasn’t for her and her work behind the scenes. I would recommend the company and staff above highly.
Chris · 23 January 2024
★★★★★ 5/5
TrustpilotExcellent customer service from Louise
I was in quite a long chain which resulted in a fraught and very stressful journey but Louise my Sales Negotiator worked tirelessly to get my sale over the line and I finally moved into my new property in December 2023. There were times when I thought about giving up but Louise was always there with a reassuring calmness and she was very dedicated and professional and a credit to Miles & Barr and I cannot recommend her high enough
Trevor · 19 January 2024
★★★★★ 5/5
TrustpilotInvaluable support from Louise Daly
When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.
Louise · 19 January 2024
★★★★★ 5/5
TrustpilotLisa Cook - angel in disguise!
House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!
Mandi · 18 January 2024
★★★★★ 5/5
TrustpilotWas very happy with miles and Barr the…
Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person
Yvonne · 12 January 2024
★★★★★ 5/5
TrustpilotDependable from start to finish.
We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.
Tony · 10 January 2024
★★★★★ 5/5
TrustpilotFinally made it!
We recently moved into our new property after a long, tiring and stressful process. I can honestly say that without Rebecca Gravener from the Herne Bay branch, I don't believe we would have made it into our new home before Christmas. Throughout the entire process Rebecca kept us informed, was upbeat and oh so helpful. Eternally grateful to Rebecca for her help, constant pushing and following up. I believe that Rebecca is one of the best assets Miles & Barr have!
Sarah · 4 January 2024
★★★★★ 5/5
TrustpilotMoving home is always a pressured…
Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…
Ryaeden · 3 January 2024
★★★★★ 5/5
TrustpilotIncredible service from Miles and Barr Herne Bay
Incredible service from Miles and Barr - everything was hassle free from the first viewing to getting my keys. My Sales Progression contact, Emily Stickler was professional, trustworthy and personable, I always felt we were on the same team. I love my new home. I am eternly grateful for the platinum level service I received as a buyer.Emily was the epitome of professionalism, courteous, trustworthy and reliable. She always made me feel like we were on the same team to get to exchange. I never *ever* want to move again - it's always a bit stressful, even when you're with A team estate agents, but if I ever have to move, I know who to trust.
Deb · 3 January 2024
★★★★★ 5/5
TrustpilotI recently purchased my home through Miles & Barr
I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.
Lisa · 15 December 2025
Agent replied · 22 December 2025
We're glad you enjoyed your experience purchasing your home. We appreciate that the team was responsive and knowledgeable, and that we met your Christmas deadline. Thank you for your recommendation.
★★★★★ 5/5
TrustpilotExcellent service from Louise
Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team
Steve · 20 March 2024
★★★★★ 1/5
GoogleThe worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Jean-Francois · 11 October 2024
Agent replied · 23 October 2024
Dear Mr Chodecki ,
We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.
We take all feedback seriously and strive to provide an excellent service to all our clients.
Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.
We cannot be held responsible for any additional checks that maybe required by legal representatives, which occasionally may occur depending on individual circumstances.
Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
★★★★★ 5/5
Trustpilot500 stars for miles and barr all round…
500 stars for miles and barr all round so many helpful people but i cannot help but mentioned louise the sales progressor wow what a trusting helpful lovely lady she is! i have never known a professional person to make a hard scary experience better the way she has!
Cayleigh · 20 October 2025
Agent replied · 23 October 2025
Thank you for your very kind words for your sales progressor, Louise and the team. Louise cares immensely about our buyers and sellers and this is evident in the service she provides and is exactly what we strive for. We will be sure to pass on your kind words to Louise and the team. Wishing you every happiness in your new home!
★★★★★ 5/5
TrustpilotMade the stressful experience of selling as easy as possible
I sold my house recently and Louise Daly’s service was especially helpful. She made the process so easy for me and her quick responses to my questions made everything much less stressful. Would highly recommend!
Noriko · 7 October 2026
★★★★★ 4/5
TrustpilotGreat coordination from Louise to…
Great coordination from Louise to maintain momentum on the process, and that's very much appreciated. We had been letting out the property for 13 years through Miles & Barr, and internal M&B communication from Sales could have been smoother. Overall pleased with the service we received.
Peter · 15 November 2025
Agent replied · 23 November 2025
We appreciate your feedback and are happy to hear that the coordination was helpful from Louise, your sales progressor. We'll address the communication issues to improve our service. Thank you for your long-term relationship with us here at Miles and Barr. We wish you all the best for the future.
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