Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Gemma · 16 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr were great in finding us a buyer so soon after a previous sale fell through twice!
Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.
Phil · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your experience, Phil. We're thrilled to hear that our team efficiently found you a buyer so quickly. We're glad Louise's professionalism and support made a positive impact. We appreciate your kind words about our local expertise and commitment to clear communication.
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.
Ray · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Ray. We're delighted to hear that our sales team provided helpful and friendly support. It's great to know that Denise, your sales progressor, kept you informed throughout the process
★★★★★ 4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
Nicky · 10 July 2024
★★★★★ 4/5
TrustpilotWe were very impressed with Debbie…
We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.
Tom · 9 March 2026
Agent replied · 19 March 2026
Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.
★★★★★ 5/5
TrustpilotBecky White was fantastic
Becky White was fantastic. She helped us all along with our quite difficult transaction. We really appreciated her help. She was friendly, efficient and always answered our emails. Thankyou Becky.
Graham · 20 February 2026
★★★★★ 5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Polly · 5 May 2026
Agent replied · 24 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
★★★★★ 5/5
TrustpilotFrom start to finish Becky and her team…
From start to finish Becky and her team made it seamless
Mr · 14 October 2025
Agent replied · 17 October 2025
We're glad you found our team's service seamless from beginning to end, especially with Becky, your sales progressor. Thank you for your positive feedback; it means a lot to us.
★★★★★ 5/5
TrustpilotAs a first time buyer I didn’t have a…
As a first time buyer I didn’t have a clue
Emily helped every step of the way and made it very easy thank you
James · 26 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, James. We're thrilled to hear that Emily provided you with professional support and made your first buying journey easy. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleThank you so much to the Birchington branch for all your help for our purchase. Everyone we dealt with was super helpful and friendly and always went out of their way to help!
Thank you for making what can seem like a daunting process easier.
Christine · 5 October 2026
★★★★★ 5/5
TrustpilotLouise is brilliant
Louise is brilliant. Always responds quickly, very practical when it comes to problem solving, proactive, and professional. Would not hesitate to use Miles & Barr again
Wendy · 12 March 2026
★★★★★ 5/5
GoogleWe are very pleased to be dealing with miles and barr
So helpful and professional.
Great team ….Irana was our first contact ,so helpful and pleasant to say so has everyone else since
Silvana · 11 January 2026
★★★★★ 5/5
TrustpilotRecent rent increase review handled…
Recent rent increase review handled proactively, quickly and efficient by Abi Matanle
Peter · 1 October 2026
Agent replied · 10 October 2026
Thank you for your kind words, Peter. We're delighted to hear that Abi handled your recent rent increase with such efficiency and professionalism. We always strive to put our customers first and provide clear communication and support. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotDenise from Miles and Barr made our…
Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.
Vishnu · 30 April 2026
Agent replied · 24 May 2026
We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.
★★★★★ 3/5
TrustpilotInclusivity
I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation
Donna · 7 May 2026
Agent replied · 24 May 2026
We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.
★★★★★ 5/5
TrustpilotPrompt response to an identified…
Prompt response to an identified concerns. The amazing staff was able to escalate and this was sorted promptly. She's kind, brilliant and professional.
Patience · 14 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Patience. We're thrilled to hear that our amazing team was able to address your concerns with such efficiency and professionalism. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEmily Stickler Miles &Barr
Emily provided regular updates on the progress of the sale. Her approach was always friendly and professional . It’s a pity Miles & Barr did not control the legal process 😀
James · 13 May 2026
Agent replied · 24 May 2026
We're so glad to hear about your positive experience with your sales progressor, Emily. We "hear" you on the legal process... it can be arduous at times! Thank you for leaving us a review
★★★★★ 5/5
TrustpilotHaving dealt with Miles & Barr I feel…
Having dealt with Miles & Barr I feel compelled to write this review.
Customer · 11 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback. We are thrilled to hear that you found our support to be professional and efficient. It’s great to know that Abi provided you with exceptional service. We truly value your business and are here to help whenever you need us.
★★★★★ 5/5
TrustpilotFelt very supported by Louise during…
Felt very supported by Louise during the process of the sale. Very good at communicating and always gets back very quickly.
Pascal · 19 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Pascal. We're delighted to hear you felt supported throughout the sale and appreciated our quick communication. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMy house was on the market for a long…
My house was on the market for a long time before it was sold. Everyone at Miles & Barr were very supportive and did everything they could to help us get a sale. Scott was very helpful along with the rest of the team.The person who stood out the most was Debbie Mead the Sales Progressor. Debbie was amazing and worked tirelessly to get things sorted out for us. She was responsive and empathic towards our situation and was very knowledgeable about the whole selling process. She liaised with the solicitor and pushed them along when they were not completing things in a timely manner. Debbie made the whole process much easier for us and we trusted that she was always working to support us. Thank you Debbie.
Louise · 26 March 2024
★★★★★ 5/5
Trustpilotjade was amazing she was there every…
jade was amazing she was there every step of the way. thank you so much for all your help
Shani · 22 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Shani. We're thrilled to hear that Jade provided exceptional support throughout your journey. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotI was shown around 2 properties…
I was shown around 2 properties yesterday by a lovely lady called Mia Steven’s from Miles and Barr . Looking for a home can be very stressful and Mia put us at complete ease . She was very bubbly , chatty lady and answered all of our questions . Mia gave us plenty of time to look around each property and explained in great detail what would happen next . I would highly recommend Mia to anyone who may find the process of finding a home for your family a tad daunting . Very highly recommended
Miss · 22 February 2024
★★★★★ 5/5
TrustpilotFelt like they had my interests at…
Felt like they had my interests at heart and worked hard to get the best result for me and my family. Everyone was professional and friendly
Joshua · 29 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Joshua. We are thrilled to hear that you felt we had your best interests at heart and that our team provided professional and friendly support. We strive to deliver a seamless experience. If you ever need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotOutstanding Agents from marketing…
Outstanding Agents from marketing through sale and ultimately completion. Bradley, Louise and the whole team have worked hard to see the sale of my property through to final completion. They achieved my sale in less than the 16 to 20 weeks expected in a difficult market but managed it extremely professionally.Special thanks to Louise Daly for keeping me well informed on all the good and bad that happens in this process. I highly recommend this well managed agency
Mr · 14 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
