5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Trusted Agent profile · Thanet
Miles & Barr Birchington reviews in Thanet
★★★★★
942 reviews across 2 platforms
33 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Miles & Barr's office in Thanet, at 33 Station Road, is rated 4.5 out of 5 across 942 reviews on two platforms, including 83 Google reviews rated 4.6.
Reviews
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe service we have received has been excellent
The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.
Agent replied · 10 October 2026
Thank you, Liam, for your wonderful feedback. We are delighted to hear that our service has been both professional and courteous. It's great to know that we have efficiently accommodated your requests for viewings.
5/5
TrustpilotTo Abi for being so helpful
To Abi for being so helpful, professional & patient with us in the last few months, she made it so easy for us, thank you! X
Agent replied · 10 October 2026
Thank you, Chloe, for your kind words about Abi's support. We are thrilled to hear that she made the process easy for you. Our team is dedicated to providing professional and efficient service, ensuring clear communication every step of the way. We appreciate your feedback and look forward to assisting you again in the future!
5/5
TrustpilotAlways difficult to choose the right…
Always difficult to choose the right estate agent as there are so many out there. I went with Miles and Barr. They arranged the photos and information about the property. I wasn’t happy with the description and emailed the agent in the evening. The ad was changed and I was contacted first thing in the morning to discuss. Also we were given the help of a sales progressor which I didn’t really think was necessary but in fact, it was excellent. If I was not having a response from the solicitor and had a concern, I emailed Becky and within half an hour I would have an answer to my query. I felt confident in the advice she gave to move the sale forward. Louise in that department was also very supportive. All in all, as good an experience as possible in this difficult market.
5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
5/5
TrustpilotMiles and Barr were great in finding us a buyer so soon after a previous sale fell through twice!
Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.
Agent replied · 22 June 2026
Thank you for sharing your experience, Phil. We're thrilled to hear that our team efficiently found you a buyer so quickly. We're glad Louise's professionalism and support made a positive impact. We appreciate your kind words about our local expertise and commitment to clear communication.
5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Ray. We're delighted to hear that our sales team provided helpful and friendly support. It's great to know that Denise, your sales progressor, kept you informed throughout the process
4/5
TrustpilotWe were very impressed with Debbie…
We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.
Agent replied · 19 March 2026
Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.
5/5
TrustpilotBecky White was fantastic
Becky White was fantastic. She helped us all along with our quite difficult transaction. We really appreciated her help. She was friendly, efficient and always answered our emails. Thankyou Becky.
4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Agent replied · 24 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
5/5
TrustpilotFrom start to finish Becky and her team…
From start to finish Becky and her team made it seamless
Agent replied · 17 October 2025
We're glad you found our team's service seamless from beginning to end, especially with Becky, your sales progressor. Thank you for your positive feedback; it means a lot to us.
5/5
GoogleThank you so much to the Birchington branch for all your help for our purchase. Everyone we dealt with was super helpful and friendly and always went out of their way to help! Thank you for making what can seem like a daunting process easier.
5/5
TrustpilotLouise is brilliant
Louise is brilliant. Always responds quickly, very practical when it comes to problem solving, proactive, and professional. Would not hesitate to use Miles & Barr again
5/5
GoogleWe are very pleased to be dealing with miles and barr So helpful and professional. Great team ….Irana was our first contact ,so helpful and pleasant to say so has everyone else since
5/5
TrustpilotRecent rent increase review handled…
Recent rent increase review handled proactively, quickly and efficient by Abi Matanle
Agent replied · 10 October 2026
Thank you for your kind words, Peter. We're delighted to hear that Abi handled your recent rent increase with such efficiency and professionalism. We always strive to put our customers first and provide clear communication and support. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotDenise from Miles and Barr made our…
Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.
Agent replied · 24 May 2026
We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.
3/5
TrustpilotInclusivity
I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation
Agent replied · 24 May 2026
We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.
5/5
TrustpilotA skilled team helped us to a successful sale.
We appreciated how James and the team at Ashford helped to secure a buyer for our property at a price that was appropriate.
5/5
TrustpilotPrompt response to an identified…
Prompt response to an identified concerns. The amazing staff was able to escalate and this was sorted promptly. She's kind, brilliant and professional.
Agent replied · 10 October 2026
Thank you for sharing your experience, Patience. We're thrilled to hear that our amazing team was able to address your concerns with such efficiency and professionalism. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotEmily Stickler Miles &Barr
Emily provided regular updates on the progress of the sale. Her approach was always friendly and professional . It’s a pity Miles & Barr did not control the legal process 😀
Agent replied · 24 May 2026
We're so glad to hear about your positive experience with your sales progressor, Emily. We "hear" you on the legal process... it can be arduous at times! Thank you for leaving us a review
5/5
TrustpilotHaving dealt with Miles & Barr I feel…
Having dealt with Miles & Barr I feel compelled to write this review.
Agent replied · 23 September 2026
Thank you for your wonderful feedback. We are thrilled to hear that you found our support to be professional and efficient. It’s great to know that Abi provided you with exceptional service. We truly value your business and are here to help whenever you need us.
5/5
TrustpilotFelt very supported by Louise during…
Felt very supported by Louise during the process of the sale. Very good at communicating and always gets back very quickly.
Agent replied · 10 October 2026
Thank you for sharing your experience, Pascal. We're delighted to hear you felt supported throughout the sale and appreciated our quick communication. If you need anything further, please don't hesitate to reach out to us.
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