Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service
Gracie Brown has recently been appointed as my Relationship Manager for the rental property. She has been been very responsive to my requests; she gets back to me in a timely manner. She is very knowledgeable about the recent legal changes and explained them clearly to me.
Karen · 13 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Karen. We are delighted to hear that Gracie has been responsive and knowledgeable about recent legal changes. Our team strives to provide professional support and clear communication to ensure a seamless experience. We appreciate your feedback and look forward to continuing to deliver customer value with integrity and local expertise.
★★★★★ 5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Ray · 16 September 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
Trustpilot5 Star
Rebecca was absolutely exceptional from start to finish. Her professionalism, efficiency, and attention to detail were outstanding. She was incredibly quick to respond and kept me informed throughout the entire process with excellent communication.
Rhyss · 18 June 2026
★★★★★ 5/5
TrustpilotWonderful agency
Wonderful agency, great communication couldn’t do enough to help me during a very difficult time. Rebecca Gravener was particular kind and her professionalism when dealing with solicitors was outstanding. Highly recommended.
Customer · 11 October 2025
Agent replied · 23 October 2024
We're happy to hear that our agency provided excellent support during a challenging time. We appreciate your kind words and are glad our team's professionalism was helpful. Thank you for recommending us!
★★★★★ 5/5
TrustpilotThe whole process was swift and…
The whole process was swift and efficient and we were particularly grateful to Debbie Twaites for all her reassurances and useful updates. Her input was invaluable in it a stress free experience. Many thanks
Heather · 22 September 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Heather. We're thrilled to hear that the process was efficient and that Debbie's support made it stress-free for you. We always strive to put our customers first by providing clear communication and professional assistance
★★★★★ 1/5
TrustpilotDaylight robbery ID check fees
Called the Folkestone branch to enquire why ads for properties they are selling contain a note that all buyers must pay £60 plus VAT for anti money laundering checks before a memorandum of sale can be issued. The girl I spoke to simply said that this was a policy set by their head office. These checks cost pocket change and most estate agents in the area (I checked with at least 8 of them) told me they cover this as a normal cost of business. Charging this sort of price is nothing more than utter greed and profiteering off of people who don't realise they're being fleeced. When I told the girl that this would prevent me from buying a property through them she was unconcerned. I hope potential sellers realise that their business practices will put buyers off. Absolutely unacceptable.
Alistair · 20 September 2025
Agent replied · 23 September 2025
We take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. We take our legal obligations seriously and like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
★★★★★ 5/5
TrustpilotProfessional, responsive and really easy to work with
Throughout the process we have been assisted by and kept very well informed by Rebecca Gravener. Selling during the Summer holiday season inevitably caused some unexpected delays but Rebecca involved colleagues who were knowledgeable about this sale progression and were able to step in whenever she was on leave. Our solicitor was really uncommunicative so having Rebecca as our contact was even more important. And as the seller ( my son) lives overseas in a different time zone she was totally understanding when having to deal with both of us. Enormous thanks to her.
Valerie · 19 September 2025
Agent replied · 23 September 2025
Thank you so much for taking the time to leave us a review. Rebecca, your sales progressor and the sales progression team that helped during annual leave will be so pleased to hear your kind words. We are delighted to hear that Rebecca gave a service that was personal, proactive and understanding. Thank you again
★★★★★ 5/5
TrustpilotMelissa has been very helpful and kept…
Melissa has been very helpful and kept us fully informed of the progress going forward.
Norman · 19 February 2026
Agent replied · 23 February 2026
Thank you for your kind words, Norman. We are glad to hear that Melissa, your sales progressor, has provided you with excellent support and kept you informed. We strive to deliver a seamless experience through clear communication and professional integrity. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 3/5
TrustpilotNot for the vulnerable .
I was less than impressed with the sales team who promised me the earth until they had our signatures on the contract, then coerced into dropping the price of our property in less than two weeks. We also had to deal with a staff member who was often rude and abrasive who upset both me and my husband. We are both elderly and a bit vulnerable and would have benefited from kinder handling. Once we had a buyer our sale and new purchase was coordinated by Louise Daley who I cannot praise enough. She chased everything quickly, kept us fully informed and was always very friendly polite and professional. I would have rated it lower if not for her.
Kathleen · 10 June 2026
★★★★★ 5/5
TrustpilotVery good service from the viewing…
Very good service from the viewing agent and also those that helped initially, as well as contact/liaising/updates with Becky White throughout. I am happy with all of the help received from the team at the Ramsgate office of Miles & Barr, Grateful thanks.
Linda · 14 July 2026
Agent replied · 10 October 2026
Thank you, Linda, for sharing your wonderful experience with our team. We're delighted to hear that you received excellent support from our viewing agent and Becky White. We appreciate your kind words.
★★★★★ 5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Greg · 18 September 2026
Agent replied · 23 September 2026
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Jake · 21 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
★★★★★ 5/5
TrustpilotGreat service start to finish
Communication was excellent throughout the process. Sales team and in particular the Senior Sales Negotiator were really good as were the office management team in general. All were very effective.
Chris · 19 June 2026
★★★★★ 5/5
TrustpilotLouise went above and beyond
Louise went above and beyond. If it wasn't for her the whole process would have been weeks longer. She was always friendly and always explained what was going on. I would always want her to be on my side for moving houe.
Gemma · 19 March 2026
★★★★★ 5/5
TrustpilotThe service received has been…
The service received has been excellent.
Mel the sales progressor has kept me informed throughout the whole process.
Ruben has also been amazing throughout my many viewings (sale and purchase ).
Miss · 23 September 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotDATA BREACH & INCORRECT INFO
I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.
Jenni · 29 May 2026
★★★★★ 4/5
TrustpilotOur dealings with our property Manager…
Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.
Keith · 16 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Keith. We are delighted to know that our team has been responsive and quick to address your concerns. We strive to deliver a seamless experience through clear communication and consistent support. If you have any further feedback, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotThe support and sales progression by…
The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .
Judith · 29 June 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Judith. We are thrilled to hear that Louise provided you with exceptional support and kept you updated throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We truly appreciate your recommendation and are here for any future needs you may have
★★★★★ 5/5
TrustpilotMiles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
Karen · 14 May 2026
Agent replied · 24 May 2026
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
★★★★★ 5/5
TrustpilotEmily at miles and Barr has been…
Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!
Felicity · 27 May 2026
Agent replied · 22 June 2026
Thank you for your wonderful feedback, Felicity. We are thrilled to hear that Emily provided you with excellent support and kept you informed throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotLouise has been extremely helpful…
Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.
Ella · 15 June 2026
★★★★★ 5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Bree · 17 December 2025
Agent replied · 22 December 2025
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
★★★★★ 1/5
TrustpilotM&B Ramsgate - Pathetic and Unprofessional experience encountered
The agent, Harvey Hoskin, initially scheduled an appointment for January 11, 2025, but later informed me that it needed to be rescheduled to January 14, 2025, at 9:15 AM, as they were unable to obtain the keys. On the morning of January 14, I called M&B Ramsgate before leaving home to confirm they would attend the property viewing as planned. My calls went to voicemail, so I left a message and sent an email to Harvey Hoskin. Although I received no response, I went to the property, trusting that their team was experienced and responsible. Unfortunately, I was gravely mistaken.While en route, I received a call from Max (Negotiator), who requested that I arrive by 9:00 AM instead of 9:15 AM. I assured him I would be there before the scheduled time. However, 10-15 minutes later when I was 2 minutes away from the property location, Max called again to inform me that they did not have the keys and would not be able to show the property. This level of unprofessionalism and disregard for a client’s time is both shocking and unacceptable, especially from a lettings team with supposed experience. I took leave from work and wasted both time and money, only to be told last minute that the keys were unavailable. If the keys were not ready, I should have been informed well in advance. Everyone’s time is valuable, not just yours. In comparison, my experience with M&B Margate was far more professional and communicative. While I could overlook this incident, it’s concerning that Harvey Hoskin might repeat such negligence with other clients. It reflects a lack of responsibility and respect for clients' time and efforts, which is simply unacceptable.
Ahmed · 14 January 2025
★★★★★ 5/5
TrustpilotReally happy with Miles & Barr from…
Really happy with Miles & Barr from start to finish and Melissa Scarsbrook the sales Progressor has been a massive help and support and has been great in communication and advice and really gone above and beyond with helping us, thank you!!!
Karen · 19 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
