Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDenise was very helpful during a long…
Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.
Aaron · 25 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Aaron. We're delighted to hear that Denise and Abbie provided you with helpful support during a challenging time. We strive to deliver a seamless experience through our professional and proactive team. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotLouise Daly has been amazing with…
Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.
Alex · 19 May 2026
Agent replied · 22 June 2026
Thank you, Alex, for your kind words about the support you received. We're thrilled to hear that Louise provided amazing assistance during your selling process. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. We appreciate your recommendation and look forward to helping others
★★★★★ 5/5
TrustpilotSale with Miles and Barr Herne Bay
We have just completed our property sale with Miles and Barr and have been really pleased with the service. Maddie and Reuben in the Herne Bay office have been fantastically helpful and Melissa in the progression team has gone above and beyond in making the sale happen (even assisting whilst on annual leave). We're incredibly grateful and would look to return if we were to sell again in the future.
Beth · 28 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Beth. We are thrilled to hear that Maddie, Reuben, and Melissa provided such fantastic support during your property sale. We look forward to assisting you again in the future if you decide to sell.
★★★★★ 5/5
TrustpilotI have been renting with Miles and Barr…
I have been renting with Miles and Barr for nearly 3 years now.
After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more.
Whenever I need anything she is there and responds promptly with whatever I request I need.
Thank you for everything!
Miss · 5 August 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotMelissa is a Stellar Sales Progressor
We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B.
She made first contact and provided regular updates without the need to chase her - a rarity these days in our long experience of buying and selling houses.
Melissa also acted as an effective channel of communication with the other side which really helped us plan our move.
Every estate agency needs a Melissa! 👏
Felicia · 5 July 2026
Agent replied · 10 October 2026
Thank you, Felicia, for sharing your wonderful experience with us. We're thrilled to hear that Melissa provided such professional support and kept you updated throughout the process. Clear communication and efficiency are our priorities, and it's great to know that Melissa, your sales progressor, excelled in these areas. We appreciate your kind words and hope to assist you again in the future!
★★★★★ 5/5
TrustpilotMelissa Scarsbrook was very courteous…
Melissa Scarsbrook was very courteous and polite, cheerful and informative. We could tell there is a lot of heart in this and the care to help us the buyers and from what we have seen the vendor too. An excellent agent,
Leon · 17 February 2026
Agent replied · 23 February 2026
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found your sales progressor, Mel, cheerful and informative. We always strive to put people first and provide seamless support. Your kind words mean the world to us!
★★★★★ 4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
David · 15 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
★★★★★ 5/5
GoogleGreat experience with Miles & Barr Birchington office re: the sale of our property. Matt in sales was fantastic. He gave us a thorough insight in selling with M & B when he came out to do our valuation, and explained the process fully. We had a viewing within a couple of days and an offer by the end of the week that we saw Matt. Amazing! All of the staff in the Birchington office were very approachable, friendly and helpful. I spoke to Jordan a few times and she was extremely helpful and polite, especially when I was stressed and ranting and she didn't let it phase her and was understanding and dealt with my query. Would also like to mention Ross Ellenor in the compliance team, who was also very helpful and understanding, especially when the process was quite overwhelming at the beginning. There was a lot going on because it was a big move for us as we were moving quite a distance away.
Leo in compliance was also helpful.
M & B also referred us to a solicitors, Whitehead Monckton, and they were fantastic.
Tracey · 11 December 2025
★★★★★ 5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Teresa · 3 June 2026
Agent replied · 22 June 2026
Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Anna · 18 August 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
★★★★★ 5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
Mrs · 17 July 2026
★★★★★ 5/5
TrustpilotMichelle (Ramsgate Office) has been my…
Michelle (Ramsgate Office) has been my Property Manager for several years now. She has always dealt quickly with any late payments from tenants & any of my other enquiries efficiently & is also very knowledgeable about all of the recent legislation changes. I have needed a variety of works undertaken on my properties over the years & she always quickly arranges quotes for me. Sarah
Sarah · 30 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Sarah. We are thrilled to hear that Michelle has provided you with efficient support and local expertise over the years. Our team is dedicated to delivering professional service and ensuring you receive great value. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotRaised the issue of getting a new EPC…
Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms.
She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.
Shirley · 6 August 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.
★★★★★ 5/5
TrustpilotDenise Lumpkin has been brilliant…
Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!
Annie · 14 May 2026
Agent replied · 24 May 2026
We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!
★★★★★ 5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Harry · 21 September 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotThe purchase of my property through…Miles & Barr - Folkestone.
The purchase of my property through Miles & Barr - Folkestone was a most positive experience. All the sales team members I came into contact with, be it by phone or in person, were responsive and professional. A shout-out has to go to the progressor, Emily Stickler, who kept me regularly informed every step of the way during a lengthy & at times, a frustrating, conveyancing process.
Geoffrey · 20 February 2026
★★★★★ 4/5
TrustpilotEveryone was very helpful & Debbie Mead…
Everyone was very helpful & Debbie Mead kept us in the loop as to what was going on at all times.
Anne · 8 June 2026
Agent replied · 22 June 2026
Thank you for sharing your experience, Anne. We're glad to hear that our team, in particular, Debbie, your sales progressor, was helpful and kept you informed throughout the process. We apologise if there were any aspects that did not meet your expectations. Please feel free to reach out to us if you'd like to discuss your experience further.
★★★★★ 5/5
TrustpilotBecky was very helpful in assisting…
Becky was very helpful in assisting with our first house purchase.
Danielle · 13 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Danielle. We're delighted to hear that Becky provided such helpful support during your first house purchase. Our team is committed to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotGreat Experience
Great experience with Miles & Barr for our first house purchase. Louise was very helpful, and communication was efficient.
Izzy · 11 June 2026
Agent replied · 22 June 2026
Thank you, Izzy, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, provided helpful support and that our communication was efficient. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotA great company to purchase through
I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.
Katy · 15 December 2025
Agent replied · 22 December 2025
We're happy to hear that your property purchase went smoothly. We appreciate your highlighting our clear communication and the reassurance provided during the process from your sales progressor, Denise. Thank you for recommending our services!
★★★★★ 5/5
TrustpilotCustomer driven attentiveness
A more than satisfactory experience both selling and buying through M&B. Good communication and support during the viewings and offers stages. And then once the sale and purchase was agreed, Debbie Thwaites from the sales progression team was indispensable, she ensured the transaction went as smoothly and as quickly as possible, and she shared the burden of the stress that comes with dealing with solicitors which made the whole experience a lot more pleasant. I would certainly consider using M&B again in the future.
MISS · 9 October 2026
★★★★★ 5/5
TrustpilotBig thank you to Becky & Giuseppe for…
Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey
Sian · 8 May 2026
Agent replied · 24 May 2026
We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.
★★★★★ 5/5
TrustpilotDebbie the sales progressor at Miles…
Debbie the sales progressor at Miles and Barr Birchington is the best one I’ve known by far, she’s helpful, always answers messages asap and get things done, thanks Debbie!
Kerrie · 9 October 2026
★★★★★ 5/5
TrustpilotProperty Sale
Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.
Geoff · 18 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
