Trusted Agent profile · Thanet
★★★★★
942 reviews across 2 platforms
33 Station Road, Birchington, CT7 9DJ, Thanet, CT7 9DJ
Part of Miles & Barr, see every office.
Miles & Barr's office in Thanet, at 33 Station Road, is rated 4.5 out of 5 across 942 reviews on two platforms, including 83 Google reviews rated 4.6.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotPerfectly managed Sale
Lisa was exceptional. There were many challenges along the way but she had the happy knack off keeping you calm and assured that things were moving in the right direction.House moves are never a walk in the park but it was a pleasure knowing I was in safe hands
5/5
TrustpilotGreat experience with Miles and Barr
We both bought and sold a property with Miles and Barr, downsizing from a four-bedroom semi to a two-bedroom bungalow in the next street. The staff at Miles and Barr were knowledgeable and helpful throughout the whole process, in particular Rebecca Gravener who was the progress chaser and saw everything to a successful conclusion.
1/5
TrustpilotAppalling and shocking Estate Agent…DO NOT USE
Appalling and shocking Estate Agent that should not be in business and should be closed down. I cannot begin to describe the awful service provided by this estate agent. They never act in the owners behalf and carry out illegal practices, such as releasing a deposit to tenants before they have ended tenancy and check out is completed -which is breach of contract! Throughout the whole experience they have never acted in my interests and have always gone against what I have asked, despite me being a loyal customer for over 10 years. They are condescending, rude and no help whatsoever always belittling me on the phone, making me sound like my requests were stupid and that they were not going to complete these for me. Please read all these reviews before instructing them - we all cannot be wrong!!!!! They have caused me untold stress in an already stressful situation with a nightmare tenant that they RECOMMENDED to me and pushed for the tenancy. Please please do your research on these 'cowboy' agents.
We are very disappointed to read your review and we are sorry to hear you feel our service didn't meet your expectations. However, we do not think that it is a fair reflection of the events and our service. You had a sale and your tenant refused to move out which meant you lost your sale. We carried on trying to find the tenant a property to save you the cost and time of going to court. We eventually found the tenant a property and the day before she was due to move she advised she wasn’t able to get a deposit for her new property. We advised that you had a choice in either to gain possession of your property quickly then it might be in your best interest to release the deposit held on your property, to enable the tenants to move out. The other choice we gave was for you to start possession proceedings and regain possession of your property in 4-6 months time. As speed was of the essence, you chose the option of releasing the deposit, meaning the tenant vacated. Subsequently, the tenant has not left the property in the best condition and has taken an appliance. We are sorry that you feel this way but we felt it only fair to give you the options and advice on both scenarios and ultimately let you make the choice that would best suit your circumstances. We do not recall you advising at any point over the years of management that you were disappointed in our service. We do understand how disappointing it is to find the tenant left the property in such a condition.
5/5
TrustpilotMiles and Barr have been an excellent…
Miles and Barr have been an excellent team to work with, they have helped amazingly with both buying and purchase. Constant updating, and more viewings, if compared… And thanks to Becky White also with chasing up with the correspondence between solicitors, and rushing things up. Thanks, amazing job. Over all a wonderful experience.
5/5
TrustpilotNiamh is the agent managing our rental…
Niamh is the agent managing our rental property. We have worked with her previously and we’re delighted when she was allocated to us again. She is extremely proactive, efficient and helpful, all assets you would hope to find in a letting agent.
4/5
TrustpilotI was greeted by a friendly…
I was greeted by a friendly professional greeting from Jake Chamberlain at 1 Kentmere Avenue.Jake made sure that I saw all of the property and answered all questions asked with confidence and knowledge of his role and was respectful of the property asking if the garden could be last bit viewed to protect the carpets from dirty footwear.Jake remained friendly and professional throughout the tour.I was happy with the experience.Thank you.Tina Perks
5/5
TrustpilotThank you Louise Daly!
Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.
1/5
TrustpilotPoor customer service
My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.
5/5
TrustpilotA Star Performance
The team at Miles and Barr made a real difference in our experience of selling our property. Our main point of contact, Louise Daly, is a star. Her professionalism, expertise, and communication skills shone through in smoothing out what might otherwise have been a difficult process. In particular, regular updates were very helpful in progressing the sale.
5/5
TrustpilotBuying our first home through Miles & Barr
We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!
1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
5/5
TrustpilotEfficient and Supportive Throughout
The sale was agreed rapidly and M&B were very supportive throughout what seemed to us a long UK sales process, right through to exchange and hopefully completion next week
5/5
TrustpilotProfessional
I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)
1/5
TrustpilotOne star is quite generous
One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We has respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everythingThey haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer. We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house. Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy! Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr. Also be warned make sure you sign the inventory and record delivery any differences because they will try screwing your over and charging for things that do not appear on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.
5/5
TrustpilotFran and Jullie are exceptional
Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!
2/5
TrustpilotUnsure
Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
5/5
GoogleWhen moving house, it can be very stressful. Miles and Barr have made our moving experience very easy, calm and without stress. They are on the end of the telephone at anytime to answer any queries that we had and if they could not, they would find out the answers and come straight back to us. We found that there was "nothing too much" for Miles and Barr and we are extremely grateful for their professionalism and friendliness. This is our second time moving with Miles and Barr and we would certainly use them again and indeed, recommend to our friend and family.
Thank you for your kind comments, Andrew. It's great to hear that we took some of the stress out of your move and delivered a professional and friendly service . We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotDebbie & Jack - superstars!
Just moved into the Westgate area, despite what was a lengthy and stressful process, both Debbie & Jack from Miles and Barr Westgate/Birchington were absolutely superb, guiding us through the process and often going above and beyond expectations. 5* process when buying through Miles & Barr!
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
GoogleVery positive experience with Matt Brisley, Debbie Mead and the team. Not an easy sale, but the team stuck with it and we got a good result in the end. Much appreciated.
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Thank you for leaving us a 5 star review!
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
TrustpilotDefo recommend!
We had a fantastic experience working with Denise on our purchase. From start to finish we felt in very good hands, and we even managed to have a bit of a laugh along the way.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
