Trusted Agent profile · Thame
★★★★★
182 reviews across 2 platforms
2 Cornmarket, Thame, OX9 3DR, OX9 3DR
Chancellors's office in Thame, at 2 Cornmarket, is rated 4.6 out of 5 across 182 reviews on two platforms, including 46 Google reviews rated 5.0.
Every review we hold for the Thame office, from every platform, shown as written. First names only.
5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
5/5
GoogleThank you James for looking after us from the start of house purchase. Your show great professionalism but are also friendly and accommodating to both us and our seller. Thank you for going above and beyond and making the process as stress free as you possibly can.
Dear Matthew, Thank you for your kind words! We're thrilled to hear that James provided you with a friendly and professional service throughout your house purchase. Our team strives to make the process as smooth and stress-free as possible, and we're glad that you felt supported. If you ever need anything in the future, don’t hesitate to reach out. Congratulations on your new home! Best regards, Chancellors - Thame Estate Agents
1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
GoogleDaniel Bremner and Hugo Jamieson at the Thame office were a pleasure to deal with. They were professional, friendly and always available for queries and updates. We were able to have a laugh in tricky times and the the outcome was spot on and quick. We highly recommended using this company. Thank you Gillian Probets and family
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotWe chose the right estate agent
We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite
We are so pleased to hear that choosing us as your estate agent was the right decision. We appreciate your kind words.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
TrustpilotFelicity & Emilia were great
Felicity & Emilia were great. 10x better experience than using any other lettings company/agents!!
5/5
TrustpilotWe recently met with Charlotte in…
We recently met with Charlotte in search of our next home, we found her very helpful on the viewing, and appreciated that she kept in touch.
We appreciate you sharing your positive experience. We are so pleased our team was helpful and kept in touch during your home search.
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with the property's condition and the discrepancies from your agreed-upon terms. We are actively investigating these matters to ensure a prompt resolution and will be in touch to discuss the immediate steps we are taking.
5/5
Trustpilotprompt and comprehensive letting…
prompt and comprehensive letting process Leilana was our very helpful contact
5/5
GoogleRachael has provided excellent support during the purchase of our next home. From the initial viewing where she provided lots of information about the property and the local area. We made several further viewings and each time we were very impressed with her knowledge and delightful manner. Rachael helped with any issues that arose during the purchase. Thank you Rachael for all your help.
Thank you Melanie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleDaniel and Hugo truly went above and beyond in providing excellent customer service! An issue which I had been trying to get resolved for 3 months got resolved within a day with Dan and Hugo on the case. Chancellors Thame is truly wonderful. Thanks again x
Hi Natasha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
We're so glad to hear you had a brilliant experience with our service and appreciated the regular updates. Thank you for your recommendation!
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
We appreciate you sharing your positive experience with us. We are so pleased to hear that we made your tenancy process smooth and stress-free.
5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
GoogleDan and the team were very friendly & professional from the get go. The service provided was impeccable and I would highly recommend. I was always kept in the loop with progress - communication is always key to a 10/10 service and they proved this.
Thank you for leaving us this great review Issy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
4/5
TrustpilotGreat Management
I couldn’t be more pleased with the good service provided by the Chancellors property management team. Their responsiveness and professionalism are good. Every time I’ve had a question or encountered a minor issue, they’ve responded quickly and resolved it efficiently, often within the same day.
Thank you for leaving us this great review. It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
TrustpilotExcellent service
Always had excellent service with Chancellors. A very considerate and caring company.
We appreciate your kind words. We are happy to hear you always receive excellent service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Thame office has 182 reviews across two platforms: 46 on Google, 136 on Trustpilot (across the whole business).
Chancellors Thame Sales is rated 4.6 out of 5 across all 182 reviews, and 5.0 out of 5 on Google from 46 reviews.
Chancellors Thame Sales, 2 Cornmarket, Thame, OX9 3DR, OX9 3DR.
