Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBest experience we have had with a letting agent - the veiwing was carried out smoothly (with current tenants in residence) and from then on everything was handled swiftly and without any hassle, referencing and draft tenancy all sorted out painlessly. Very responsive team and gave a lot of confidence in how the tenancy will be managed.
Ben · 14 July 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We're delighted to hear your experience was smooth and hassle-free from viewing to paperwork. We're here to ensure your tenancy continues to be just as positive!
★★★★★ 5/5
GoogleVictoria dealt with the sale of our investment property. Her communication throughout the process was exceptional and she liaised effectively with both ourselves and the buyer to make the sale a seamless process. We highly recommend Charles Carter as both letting and sales agents
Sarah · 6 November 2025
Agent replied · 14 April 2026
Thank you so much for your fantastic review. We’re delighted to hear that Victoria was able to make the sale of your investment property so seamless. We’re also thrilled that you would recommend Charles Carter for both lettings and sales. Thank you again for your trust and support, it’s greatly appreciated.
★★★★★ 5/5
GoogleVictoria from Charles Carter was fantastic with my recent property sale. She used her network of clients and found a buyer quickly. During the sales process she chased solicitors regular and was always on top of everything and very helpful. Cannot thanks her enough.
Nicky · 6 November 2025
Agent replied · 14 April 2026
Thank you so much for your wonderful review! We’re delighted to hear that Victoria was able to make your property sale smooth and successful. Our sales department is new and growing, so feedback like yours means a lot to us. Thank you again for putting your trust in us, and we’re always here if you need anything in the future.
★★★★★ 5/5
GoogleExcellent support and great service throughout my tenancy process. I truly appreciate their professionalism and would happily recommend them to others.
Praneeth · 11 May 2026
Agent replied · 11 October 2026
Thank you for your kind words. We’re delighted to hear you appreciated the support and professionalism throughout your tenancy, and we truly value your recommendation.
★★★★★ 5/5
GoogleGreat agency. Very friendly, amazing and fast service.
Louie · 11 August 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us a review Louie! It's great to hear your feedback. We really appreciate your support and hope to assist you again whenever you need us.
★★★★★ 5/5
GoogleWe were very pleased with the service provided especially from Victoria. She reassured us constantly through out the process, staying in touch with us, the purchaser and both solicitors. Excellent. Thanks, Paul and Mandy.
Mandy · 14 January 2026
Agent replied · 14 April 2026
Thank you, Paul and Mandy, for your lovely feedback. We’re delighted to hear you were pleased with the service, and we’ll be sure to pass on your kind words to Victoria. She’ll be thrilled to know her support and communication made the process smoother for you. Wishing you all the best, and thank you again.
★★★★★ 4/5
GoogleI'm a first time renter and they made the process quick and easy for the most part. My only comment is that the digital portal they use isn't the best as my guarantor had struggles entering their information.
Questionmarkspine · 16 October 2025
Agent replied · 13 November 2025
Thanks for your feedback! We’re so glad we could make your first rental experience a smooth one. We're sorry to hear your guarantor had difficulty with the platform. While it’s an industry-leading system that we’ve used with minimal user issues over the past four years, we’ll be sure to pass along your feedback to the provider so they can continue improving the user experience. We hope you enjoy your new home!
★★★★★ 5/5
GoogleAbsolutely great service, Tom was very helpful but Helen smashed it for us, and went the extra mile in helping us full out documents along the way. Would definitely recommend, great friendly and professional services
Chris · 22 May 2025
★★★★★ 5/5
GoogleI had limited time to get a flat and Charles carter came through. Good communication, responsive and timely. Thank you to everyone who has been of help, especially Helen and Victoria.
Empress · 11 March 2024
Agent replied · 25 August 2024
Thank you for your review! We’re delighted we could assist you in finding a flat within your timeframe. It’s great to hear that our communication and responsiveness made a difference. Helen and Victoria were very pleased to know they helped in your search.
★★★★★ 5/5
GoogleVery quick responses, polite and professional to deal with. Rental application process is simple, automated and easy. Many thanks to the team.
Claire · 14 February 2026
Agent replied · 14 April 2026
Thank you for your feedback. We’re pleased to hear that you found our team polite and professional, and that the rental application process was simple and easy to use. We appreciate your kind words and are always happy to help.
★★★★★ 5/5
GoogleReally good experience so far. I’ve gone through the tenancy checks and paid all deposits, yet to move but everything was clear and easy.
Emma · 14 January 2026
Agent replied · 14 April 2026
Thank you for your kind review Emma. We’re really pleased to hear that the process has been clear and straightforward so far. We look forward to welcoming you to the property soon!
★★★★★ 5/5
GoogleBest experience I have had with a letting agent - the veiwing was carried out smoothly and from then on everything was handled swiftly and without any hassle, referencing and draft tenancy all sorted out painlessly
James · 14 September 2025
Agent replied · 14 April 2026
Hi James, thank you so much for your 5 star review, the team really appreciate it. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleFrom the time I enquired with Charles Carter to when I got handed my keys, the process was so efficient and stress free. I had time to enjoy the process. Thank you again.
Christopher · 14 October 2025
Agent replied · 13 November 2025
Thank you for your lovely review Chris! We're so pleased to hear that your journey with Charles Carter was efficient and stress-free. This is exactly the type of service we strive for. Enjoy your new home!
★★★★★ 5/5
GoogleReally efficient in getting viewings sorted and enquiries answered. Ross showed us around a couple of properties. He was honest with us and took note of our concerns. We were able to ask him anything and 9 times out of 10 he knew the answer there and then. He's really personable and we were able to speak to him like a friend; he wasn't just telling us things to get the deal done so it was a really refreshing approach. Post move we've had any issues or concerns answered and dealt with promptly. Charles Carter is the best lettings agent we've ever dealt with and I would have no hesitation in dealing with them in future, should we decide to move again.
Katie · 13 October 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this review Katie. Ross will be really pleased with the feedback you've given him, and we are really happy you think we are the best lettings agent you've dealt with.
★★★★★ 5/5
GoogleI am a property owner and I have moved all my business to Charles Carter because I find them professional, effecient, helpful and friendly.
Nicky · 14 December 2025
Agent replied · 14 April 2026
Thank you so much for your wonderful feedback Nicky. We’re delighted to be looking after your investments. It’s fantastic to hear that you’ve had such a positive experience with our team.
Your trust and continued support mean a great deal to us, and we look forward to continuing working with you.
★★★★★ 5/5
GoogleCharles Carter were the only letting agents in Tewkesbury who had any properties available on the day I went into their offices close to the Cross, they had three. Within minutes I was taken to see the first property and then viewed the others the next day. I quickly decided on a flat in the middle of Malvern close to the theatres right in the middle of the town. A more convenient place to live cannot be imagined. Supermartkets, bookshops, banks, pubs, coffee shops, hotels and restaurants all within five minutes walk, as are the council offices, the tourist information centre and the library. I look out at the hills and one day when I have the energy I will walk along the whole ridge and see the views into Wales. Carters put me onto Vouch who sorted my utilities and found me the best deals going. My only problem has been getting the internet sorted but after several phone calls to Home Telecomm they sent round the right man from Openreach and he has sorted the problem.
After a period of two months stress and a wandering existence stretching from the Scottish Borders to Devon I am more than happy with the service that has landed me in Worcestershire on the edge of the Malvern Hills.
Brian · 14 August 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this wonderful review Brian. We are so pleased that you were so happy with the service at Charles Carter, and we are overjoyed at how happy you are with your property. The Charles Carter Team.
★★★★★ 5/5
GooglePretty good and professional
Antrea · 11 May 2026
Agent replied · 11 October 2026
Thank you for your feedback. We’re pleased to hear you found our service professional and appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleIt's the second time I've used Charles Carter to find tenants for my flat. The team are fantastic, they are all very professional and keep on top of things, managing them quickly and efficiently to get the new tenants in as soon as possible. A far superior service to agents I've used in the past! Thanks and well done to Eddie and co, I wouldn't hesitate to highly recommend you.
Nina · 11 March 2024
Agent replied · 25 August 2024
Thank you for your loyalty and kind words Nina! We’re thrilled to hear that your experience with Charles Carter, especially with Eddie and the team, has been consistently excellent. Your high recommendation means a lot to us, thank you!
★★★★★ 5/5
GoogleHelpful, flexible, friendly and understanding. The whole process of applying for a property, to getting the keys was so smooth and stress-free. I had a few small issues that needed fixing in the first month. I received a quick response to my email outlining these small issues and they were sorted in a timely manner. I am very happy in my new home, which I have now been in for about 4 months. I would highly recommend this company.
Donna · 14 August 2023
Agent replied · 11 June 2024
Thank you Donna for taking the time to leave this wonderful review. We are so happy that you were so pleased with the service and that we were able to make your experience smooth and stress-free. The team at Charles Carter will be so pleased to hear you are very happy in your new home.
★★★★★ 5/5
GoogleSecond time I have used Charles Carter to find a tenant and the service on both occasions has been first class! From my instruction, no time was wasted in getting my property photographed and advertised and I was contacted with a list of potential tenants within a couple of weeks. Helen followed up very efficiently with references, contract agreement etc. and my new tenant has moved in - all within a month! Everything you need from a top class Lettings Agency.
Dawn · 10 June 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this review Dawn - Helen and the rest of the team are over the moon that you received "first class" service.
★★★★★ 5/5
GoogleLandlords 5 Star service. Eddie and his team have helped us with 3 properties so far with efficient services in all aspects of getting properties ready, finding excellent tenants and advice and help every step of the way.
Colin · 10 June 2022
Agent replied · 11 June 2024
Thanks so much for your kind words and for taking the time to leave us this 5* review, Colin. Really pleased you're so happy with the services we have provided.
★★★★★ 5/5
GoogleEddie and his team have looked after my buy to let flat for over 5 years and have truly taken the pain out of being a landlord. Apart from a very small DIY job that needed doing, I have not been in the property since it was first let and have been very pleased with how Eddie has dealt with any issues relating to the property. He has been extremely successful in finding tenants for me and I am always pleased with the detail in the inspection reports. I would not hesitate to recommend Charles Carter to anyone looking for an agent to manage a let for them.
Jan · 10 June 2020
★★★★★ 5/5
GoogleI have been a client of Charles Carter for over 10 years as a landlady of a problematic flat and I can honestly say they are the absolute best agency I have ever encountered. Eddie supported me making good of all issues as they happened and has always performed above expectations. I now sold the flat so I wish them all the best as they deserve - I honestly cannot recommend them enough!
Giordana · 10 June 2023
Agent replied · 11 June 2024
Thank you so much Giordana. The team here were over the moon to read your lovely review. Thank you.
★★★★★ 5/5
GoogleWe’d like to thank our new property manager Chelsea Evan’s for getting our garden gate up in time for our new arrival. We’re so grateful.
Shane · 21 August 2025
Agent replied · 14 April 2026
Thank you for your kind words! We’re so glad Chelsea could help get the gate sorted in time.
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