Trusted Agent profile · Tewkesbury
★★★★★
486 reviews across 2 platforms
6 Blacksmith Lane, Churchdown, Gloucester, GL3 2EU, Tewkesbury, GL3 2EU
Ashgrove Property Services's office in Tewkesbury, at 6 Blacksmith Lane, is rated 2.1 out of 5 across 486 reviews on two platforms, including 6 Google reviews rated 3.0.
Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling experience
Appalling experience, I am happy that it did happen before renting. A viewing was arranged with someone with Gmail account, I went to see the flat and waited for 20 minutes, no call no apologies nothing. I called the agent and after 5 attempts I managed to speak with a guys called Huseyin Nasif who said there was another appointment and he could only reschedule the viewing for next week. I wonder why the property is available since October.
1/5
TrustpilotAwful/No communication
We wanted to it an offer in on a house. We have had to call several times to make the offer. Been told 5 times someone will call me back and they never do. Finally got to make an offer and had to chase for an update several times. The communication is so poor we are looking to withdraw our offer (although we live the house) as the estate agent gives no confidence at all. If you want to sell your house then chose another agent. They are in love rush to accept offers
1/5
TrustpilotAppalling service, awful estate agent
I got a voicemail from Sue asking me to ring back. I did so and asked for Sue. They asked for my name and put me on hold. After 30 secs, they came back on line and asked for my name and the reason for the call. (!? Sue asked ME to ring back). After Sue had the decency to come to the phone, she said the property I enquired about is unsuitable for my purpose. She was rude and wasted my time. I do not recommend this pompous and time-wasting estate agency or Sue, an unprofessional, useless estate agent (as such as she calls herself).
1/5
TrustpilotI would give zero stars if I could (for…
I would give zero stars if I could (for the branch in Dudley).I'm a prospective tenant and tried over several weeks to contact them (prior to covid). They never answered and when they did they were unhelpful. I booked one viewing and they sent me the incorrect address and hence showed me the wrong flat. Second viewing they didn't show up and called the current tenant to show us round ...most unprofessional company ever! They kept us hanging on for over 2 hours saying they'll be there in "10 minutes" and in the end stopped answering their calls. You can't even make this stuff up.
1/5
TrustpilotI paid a weeks holding fee for a…
I paid a weeks holding fee for a property with them for them then to say I hadn’t been accepted due to a bad reference off my old landlord who I then myself contacted (my current agents and asked them about the reference as all rent etc was now paid up to date before looking for a new property my current agents agreed and said they don’t understand who sent the bad reference and would look into it ) I had already explained the issue with with rent a one month half late payment due to personal circumstances which was now paid UP TO DATE I also showed them proof off this, they also had the audacity to call me a liar over a ccj if I know of a ccj I would have declared this however I only got the letter after applying for the property, now all this is fine they have rights to not accept me on these terms HOWEVER the fact they had no intention of contacting me to tell me this I had to ring them several times to find out what was happening with my application then on top of this refused to pay me back the holding fee that I had paid and I quote “ on the bases they had done applications and took the property off the market and it was a waste of there time” this isn’t valid for keeping someone’s holding fee for the property! Money should be taken when accepted for the property rude staff who don’t keep you informed and scam you out of your money avoid like the plague
1/5
TrustpilotDO NOT USE !!!!!!
DO NOT USE !!!!!!! HAYWARDS HEATH branch in west sussex... i was exploited of my deposit by this letting agent. The moving-in inventory they did was basic and deceitful but the moving out one was thorough as they expected me to make their old house a sparkling new one. The inventory was done in my absence and CHRIS THE INVENTORY GUY WROTE A FALSE REPORT AND PUT DEBRIS EVERYWHERE IN THE HOUSE TO BACK UP HIS CLAIM!!!(the house was cleaned in and out by two people before the inventory)how can a house that was wiped in and out appear to be dusty all through as claimed in the report? WHAT A LEVEL OF DISHONESTY!!! the house was a mouldy apartment and was covered with paint so after 3 months the mould started coming out..at least every 4 days the moulds would appear after cleaning and i had to trigger my break out clause. DO NOT USE THEM UNLESS YOU ARE READY TO FORFEIT YOUR DEPOSIT!!!! THEY ARE SHARKS LOOKING FOR PEOPLE TO PREY ON !!!!! RUN :pbrun: if possible to write a review with zero star I would
2/5
TrustpilotLesley Parklands, Belfast
Requested to view an apartment at Lesley Parklands, Knocknagoney Road, Belfast.Received a text message stating their viewings are fully booked?Surely they would still be able to provide a date pending agreed let. I wonder if the landlord is aware of the restricted viewings.
1/5
TrustpilotTerrible service, avoid
Terrible service, over promised and under delivered at the Cardiff branch. Rob comes round very unassuming and signs you up and then no one looks after your property, there’s no way the checks were done on my house when I was letting it and I came back to torn carpets, broken bannisters, mould and black tape (?) all over the bathroom and a load of renter’s additional mould covered furniture. They take your money and do not complete the service they offer. Do not use them to rent your property.
5/5
Trustpilotbelvoir swale were very professional…
belvoir swale were very professional when selling our house. they kept us informed of the process at every step. they were friendly and made us feel in control at all times. karen put herself out by chasing solicitors when we could not get a response. thanks karen and all your team at belvoir
5/5
TrustpilotGreat people !
I've not rented a property in over 20 years and was dreading the experience. Kerry and Clare from the Northwich office made this as painless as possible, kept in touch throughout, were extremely patient and professional and assisted me throughout the process. I used 4 other agents and they were the only ones who showed any professionalism in their service - would recommend!M Lawrence - Hartford
5/5
TrustpilotEasier transaction than I expected
The staff at BelvoirHaydock made a fraught process much easier for me. I was kept informed all the time and felt that my sale was very important to them. At the end of the process every thing went very smoothly and as I was told to expect it to be. Very grateful for their expertise and professionalism.
1/5
TrustpilotVery bad
Very bad customer services and very bad property mold human poo on the stairs drug addicts and homeless people sleeping in the building needles and rubbish in the car park and fire escape no access to utility room for electricity meter the try and charge you if you want to get a reading cause I never paid them £175 to renew my tenancy agreement they put charges on everything they could then they hit me with charges like £65 to clean an oven £165 to paint 4 walls then £25 to clean the shower plus £50.80 vat then on top of that check out fee £90 so £394 to move out a property I could go on wish I could add pictures to this review cause go pictures of the lot
1/5
TrustpilotSheerness swale belvoir are disgusting…
Sheerness swale belvoir are disgusting vile people! Michael who works there is a massive liar and a witch called Caron who has a vile attitude and has a bad habit on putting the phone down on you. We bought a house through these. The house had a mouse infestation, and in our contract it states the house has to be clean and acceptable for us to move in. I got my solicitor to get the seller to have pest control come out and fix the problem. I asked this Michael for proof. I never got it. I asked him has it been dealt, all the mice holes filled in etc, as I have a 3 year old I want it safe and no poison about. He said yes the seller had someone out to do it. Yes the holes are filled etc. And that he went to the house and didn’t see any traces of the mice anymore. We went to the house today, Mice crap and urine everywhere. Black mould. Mice in the loft as well we found out! holes everywhere still not filled in. Widow infestation! We took up some floor boards because the house stinks, and there’s dead rats and mice under the floor boards and nests. We wish we didn’t buy this place now!! All they did was put a couple of traps down. Traps that could break my little boys fingers! these scum bags do not even care that I have a bubba. and on top of this, they was calling me near everyday harassing me. the amount of stress these people caused. Michael said the boiler works, but it doesn’t. So that’s another cost we didn’t expect. that Caron called me asking me how much money I have in my bank even though she has no right to ask me that. I didn’t tell her so she hung up on me, then she got her husband peter to call me even though he has nothing to do with this! What a complete weirdo! leather face witch! Heartless scum bags!!!!!
1/5
TrustpilotI seriously advise you not to deal with…
I seriously advise you not to deal with them.Their speciality is to charge you a lot for every little thing but when it comes to services they are absolutely unreliable, don't care about the problems that arise and really take their time dealing with issues.The boiler broke down in our property in the middle of winter; we were left with no hot water or heating for a long time. Even though they were fully aware of the problem and how cold the property was, and there were temporary solutions that they could have put in place, they really took their time dealing with it. Unbelievable!
1/5
TrustpilotReally bad customer service
Me and my boyfriend went to look at property to rent. We put a deposit down after being told how many others looked at house. That night we had doubts and phoned at 9am to talk about it to be told to late. I was really upset that we put money down at 5pm but at 9am it was too late? They had not had our details yet to start credit checks so they just had our money for nothing. We did after 3 weeks get half back. But it was hard and bad customer service. Also company has made it impossible to complain to head office. Wolverhampton branch. Me and boyfriend now waiting till we buy next year but wont be wanting to deal with these again.
1/5
TrustpilotDerby branch
I spoke to a lady who didn't even give me her name and she took my details down when i arranged to view a property. Me and my partner are both first time buyers and this was our first house viewing so we were both quite excited.we turned up at the property and we were stood outside for half an hour before I phoned the office. Me and my partner were going to give them the benefit of the doubt since there was a lot of traffic about. I spoke to a guy called Jamie who told me they had cancelled the viewing because the property had been sold! and we shouldn't have been allowed to make a viewing! I had received no communication to inform me that the property had been sold. The property in question is still advertised on their website with no mention of it being sold or even being under offer! me and my partner had travelled 40 minutes for the viewing and we had both taken half a day at work. Hes a self employed builder so he lost out on upwards of £100. beyond unhappy!
1/5
TrustpilotCardiff branch...Truly terrible…
Cardiff branch...Truly terrible customer service. Have sent an email enquiry for two different properties on Right Move, plus telephoned FOUR times to view. I am told I will be called back as a matter of urgency each time, and the “sales” agent is never available. Don’t even think of using this lot to sell your property, there’s a reason they are unsold after months. As if buying and selling wasn’t stressful enough already...
1/5
TrustpilotProbably the worst estate agent I have…
Probably the worst estate agent I have had to deal with. They sold my flat and that's about the only positive thing. Communication is awful. They don't keep in touch, staff are never there, telephones never answered. There are lots of estate agents out there and they are all better than this lot.
5/5
Trustpilotvery professional
Very pleased with how our property was advertised and a new tenant was quickly found .All aspects of the service was faultless.A very nice staff member at the Coventry branch has been very helpful, and is always cheerful and friendly.
1/5
TrustpilotI enquired about a property
I enquired about a property. When i got an email back there was no etiquette just one line answer to a question. This happened twice. Unprofessional way to respond. I wont use them in the future
3/5
TrustpilotNot for me!
Would I recommend this agency as a tenant - No, never! Any issues I raised, were met with disbelief from the most noisy of airlocks in the toilet, to water literally running down the walls when it rained. They appear to like short tenancy agreements as it's a nice little earner for them, with each new tenant comes a new "agency fee"As a landlord, I can only go on the experience as a tenant, but they appear to do the best they can to keep you from paying out for repairs.
1/5
TrustpilotTerrible service
Never in my life have i dealt with anyone so unorganise. Every time i had a problem it would take months to fix it. We left after 3 years of being tenants and when we handed in the keys they said they would take off money and let us know how much we owe. Before they had even seen the property. We had pets in the property yet apparently they didnt give permission for however they inspected the gouse every 4-6 months s9 they knew fine well we did. I asked to be there when they carried out the final inspection yet they turned up an hour earlier. They are actually the worst people ive ever had to deal with. I would never recommend them to anyone.
1/5
TrustpilotDoes this company still exist?
I've been trying to get in touch with an agent in the Cardiff branch for THREE MONTHS so I can take a look at a few properties. No reply from the branch itself, tried phoning but no answer, have gone through multiple customer service avenues just to be told 'your query has been passed onto the relevant branch.' - If this is how they treat everyone then it's an absolutely ridiculous disdain towards customers, and I wont be one of them (not from lack of trying).
1/5
TrustpilotHi had a horrible experience with…
Hi had a horrible experience with Joseph and the lettings team in Swansea. First took 4 days to get hold of anyone. Had a viewing made an offer this was not passed to landlord. Was told by txt message that we did not get the property? Absolute dodgy liars please avoid using this company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashgrove Property Services's Tewkesbury office has 486 reviews across two platforms: 6 on Google, 480 on Trustpilot (across the whole business).
Ashgrove Property Services Tewkesbury is rated 2.1 out of 5 across all 486 reviews, and 3.0 out of 5 on Google from 6 reviews.
Ashgrove Property Services Tewkesbury, 6 Blacksmith Lane, Churchdown, Gloucester, GL3 2EU, Tewkesbury, GL3 2EU.
