Andrews Letting and Management reviews in Tewkesbury

★★★★★ 5/5

Trustpilot

Shamiya was friendly and helpful

HK · 11 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service,Great Team

Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again

David · 1 November 2023

★★★★★ 5/5

Trustpilot

Helpful and Friendly experience

Richard was super informative, friendly and helpful. Thank you!

Katie · 29 May 2024

★★★★★ 5/5

Trustpilot

High recommended

Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.

Paul · 8 September 2023

★★★★★ 5/5

Google

Just bought my house through Andrews, a big thanks you to Neal and his team for making the process stress free, I found them to be very extremely helpful and friendly and provided a fantastic service from initial viewing until completion, I would hesitate to recommend them.

Wesley · 14 June 2019

★★★★★ 5/5

Trustpilot

Friendly and professional service

Friendly and professional service. Available for questions and queries. Good advisory service.

Ann · 20 December 2025

★★★★★ 1/5

Trustpilot

Apathetic, duplicitous, Avoid!

Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company

Jordan · 27 March 2024

★★★★★ 4/5

Trustpilot

Michael Villacis was helpful and guided…

Michael Villacis was helpful and guided me through the whole renting process.

Samuel · 26 March 2024

★★★★★ 5/5

Trustpilot

James Hawkins - Sales Rep Andrews.

James Hawkins was the representative who met us at the property. He arrived early for the appointment. He was easy to talk to and was knowledgeable about the house. As we were unsure about the garden size of the property we were virwing, James was also able to advise us about other properties in the area that might be of interest to us.

Paulo · 18 October 2022

★★★★★ 5/5

Trustpilot

Thanks very much to Duane Watson for…

Thanks very much to Duane Watson for the fantastic service in buying my first home. The sale took just over 6 months due to something out of both side's control, but Duane was helpful throughout and kept me patiently updated when solicitors were distant.Islandria Justimo was an amazing member of Andrews Property who constantly chased up both solicitors until the last point.Great team in Kingsbury branch.

Kevin · 8 June 2022

★★★★★ 5/5

Trustpilot

Andrew's Bear Flat

The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents

Lydia · 20 May 2024

★★★★★ 5/5

Trustpilot

Thanks

Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap

Chris · 9 November 2023

★★★★★ 5/5

Trustpilot

Sarah has been actively communicating…

Sarah has been actively communicating with us to help sort out the issues.

Rishav · 28 February 2024

★★★★★ 1/5

Trustpilot

I’ve at present just rented a property…

I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.

Harri · 15 August 2022

★★★★★ 5/5

Trustpilot

Mandy K was Fantastic and made our sale a breeze

I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.

Wil · 29 January 2024

★★★★★ 5/5

Trustpilot

Hamza-Bear Flat Office and various team…

Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!

Jo · 6 July 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience working…

We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!

Oksana · 7 June 2023

★★★★★ 5/5

Trustpilot

Issy was great

Issy was great, welcoming professional and really helpful.

Caroline · 20 May 2024

★★★★★ 1/5

Trustpilot

POOR TREATMENT! Where is my full Deposit/reply to emails/why these daft charges.....

Where is my Deposit? 6 unanswered emails? £75 crazy cleaning charge... £90 check out fee, we knew nothing about, and was not informed of at all. All my partner and I wanted was an easy checkout process, which one member of Andrews was very helpful with, but since then, it's gone downhill........ We handed in our notice to move well in advance with the previous estate agents (Barbers) that managed our complex, but then toward the end of our time in the apartment, notified of a change in management & received some paperwork from Andrewsonline, which I knew absolutely nothing about or if it was real at all, but then staff member at Andrews explained it to me which was helpful,. They never received notification of our intent to the leave flat, nor did they receive any information of the state of the damp issues from previous management company, which I had repeatedly and repeatedly informed them. It is surely your job to be aware of such items as part of managing the apartment complex. Not for me to tell you when i'm moving out!. They had no inventory from the previous management company either, and wanted us to produce it. Then proceeded to put daft cleaning charges our way, splash marks on the wall in reality mould marks (as it is an extremely poor insulated apartment, single external brick!!), which we had previously highlighted to previous management company; sticker marks and stickers on the handle of the door, I am 33 without any children, I do not collect or have stickers! You have no inventory from previous management company, you have no evidence to say we caused that damage (WHICH WE DIDNT!) or if it was there before we moved in, I can assure you it was!! ask any other tenant living in that complex re: poorly maintained state. To say we are disappointed is a massive understatement, that apartment is in far better condition than when we moved in, we ventilated it as best we could, purchased dehumidifiers at our own expense and then to be landed with these stupid charges, by a company who hadn't the interest in actually gathering all info on the apartment and just treating us fairly.We want to be treated fairly, which isn't happening... the slow service we are now getting and the costs being put to us are extremely unjust and where was any notification on check out costs to me?Shane O Leary(I do not like leaving 1* star reviews but if you read the above, you'll see why)

Shane · 21 September 2017

★★★★★ 5/5

Trustpilot

Special Agents

Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale

Terry · 20 September 2023

★★★★★ 1/5

Trustpilot

If you want leeches and villainous scum…

If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.

Tom · 6 July 2022

★★★★★ 1/5

Trustpilot

NOT EVEN 1 STAR

Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.

Beyza · 6 July 2022

★★★★★ 5/5

Trustpilot

Great service from Isaac Biggerstaff

Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.

WILLIAM · 30 October 2024

★★★★★ 1/5

Trustpilot

If I could I would rate it zero I would!!!

If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..

Losa · 25 June 2022