Trusted Agent profile · Tewkesbury
★★★★★
2,298 reviews across 2 platforms
128 High Street, Tewkesbury, GL20 5JU
Part of Andrews, see every office.
Andrews's office in Tewkesbury, at 128 High Street, is rated 4.7 out of 5 across 2,298 reviews on two platforms, including 152 Google reviews rated 4.7.
Every review we hold for the Tewkesbury office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a great experience with Lorna
I had a great experience with Lorna. She was very helpful, professional! I really appreciate her support and would happily recommend her to others.
Dear Karin , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna. Your recommendation means a lot to us. We look forward to serving you again in the future. Best wishes , Lisa
5/5
TrustpilotMichael was really great!
Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.
Hi Charlotte, thank you so much for the brilliant review! Great to see that Michael was on hand to help you through what can be a daunting process, especially when it's your first time moving. We hope you have settled in well.Thanks again, Rhys
5/5
GoogleThe staff were incredibly helpful and friendly. I really appreciate all your support and the prompt responses throughout, thank you!
Thank you, Catherine, for your wonderful review! We're thrilled to hear that our team was helpful and friendly. Your appreciation means a lot to us. If you need any further assistance, feel free to reach out. We look forward to serving you again!
1/5
TrustpilotWe reluctantly rented a property…
We reluctantly rented a property through Andrews, Bear Flat Branch in 2018, and offered the landlord an 18 month tenancy. When we were first shown the property the agent explained that the property was part-furnished, yet was unable to clarify what items were staying. The agent also said that when you put your offer through, we must ask for end of tenancy maintenance to be addressed. (This is the job of the agent/landlord) not the new tenants.Having then moved into the property the house was not professionally cleaned and had a house full of furniture. No window keys were supplied, no garage keys. The conservatory was an unusable room, damp/mould, leaking and unheated, so for 18 months we were unable to use this room, we got nothing from the landlord or agent to repair this. At the end of our tenancy they wanted to deduct £250 from our deposit for end of tenancy cleaning.Yet when asked were not able to provide two quotes to justify the deduction or specific work intended. The house was left cleaner than when we got it. Emails were sent, yet no response. We found the staff to be misleading, incompetent and rude from the outset.In all my years (14 to be exact) of working as a letting agent myself, I have never dealt with such an abysmal Company.
5/5
TrustpilotEven with complicated requests Louise…
Even with complicated requests Louise has been brilliant.
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
5/5
TrustpilotThe staff was very helpful and patient
The staff was very helpful and patient. Also the place very clean and nice.
Thank you for your wonderful feedback! We're thrilled to hear you had a positive experience with our staff and facilities. Your satisfaction is our priority. We look forward to welcoming you back to Andrews Head Office in the future!
5/5
GoogleAlways a pleasure to work with Joshua Watkin, would dewfinitely recommend!
Thank you, Heather, for your wonderful feedback! We're thrilled to hear about your positive experience with Josh. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
1/5
TrustpilotSuspsicious and untrustworthy
When we moved out of the 3 bedroom house, rented by Andrews and inventoried by Black Cherry Property services, we ensured it was cleaned thoroughly, the bathrooms, toilets and tiles sprayed, wiped and bleached, the sides dusted and the floors mopped. We wiped out all the cupboards and we cleaned the oven. When we moved in we were given no detailed pictures of anything (alarm bells for anyone with a similar inventory where a person writes "good" or "clean" next to everything) but we took our own pictures on check out. We gave those pictures as evidence when Andrews and Black Cherry came back and suggested that "quite a bit of work" was required.I'm not going to deny they found some small level cleaning or argue it was perfect and no dirt was found but they certainly went looking harder on the check out than on check in. This was provable by missing the out of date, unsafe and illegal fire alarms at the beginning of our tenancy but spotted in the latter inventory and the basins being cracked and chipped, probably years before. However, I did ask that the £337 quoted for cleaning was explained to justify the very unusually high cost compared to the competitive market. To date I have never had that figure explained.If you look on Google for the cost to clean a 3 bedroom house upon rental departure, based upon a tenant doing nothing and leaving it entirely to a company, you won't see any figures as high as £337. I tried to add all the links on page 1 Google results as evidence but this site won't let me. The highest was £267.Looking at the figures there's no way at this stage we weren't stitched up. Deposit Dispute didn't query the cost or reference our pictures, nor those provided by Black Cherry Property Services with claims of dirt not evidenced in the actual images e.g. the picture of the clean white toilet that nobody understands! (honestly, it's just a picture of perfect, white and clean toilet with text next to it moaning, pointing and spluttering about not being good enough. I 100% stand by the claim that Andrews nor the Dispute people can say anything other that "huh?"). The Dispute team only really looked at the text wording by Black Cherry in the initial inventory v's the pictures Black Cherry provided on check out, but even then there were plenty of hints for the Dispute team to work out that the wording couldn't be relied upon. e.g. billing us for "leaves in the garage". There were leaves were clearly visible in the check in inventory that only a fool would try and get away with billing for! The Dispute team agreed with that, it's one of the few long distance pictures from the the check in inventory that was of any use to anyone at all. How does this craziness even make it to the point we need to go to deposit dispute over such a thing? It's actually a bit worrying this is how human beings are in 2019! Just use common sense! I'll add, this was the only time a like for like picture was able to be used as comparable evidence and it proved exactly what we, the tenants, said! Good job the guy writing stuff down was 100% accurate with in his subjective opinions... other than that one comparable and factual picture and the other provable c0ck up around the date on the fire alarms... but other than that his word was gospel and could never have been wrong! (The only 2 bits of real evidence anyone could say be sure of and he's 0/2)So OK, lets say that everything Andrews and Black Cherry said was true. They just can not justify billing us £337! The bills we got never explained how many man hours were spent or what was done. Just a very bland and basic bill. That must have been a great job to land, easy money! Kerrrching!My honest opinion, hand on heart, it would have taken 1 person less than half a day, if that!I have rented 3 times now, every other time has been great with reciprocated honesty and respect, then these guys start frothing at the mouth over the deposit. I'm done renting and would never use Andrews nor Black Cherry again!£337 indeed. Pull the other one.
4/5
TrustpilotKyle was lovely in the house tour in…
Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.
We appreciate you taking the time to leave a five star review for the team in Bath and we know Kyle will certainly love seeing your feedback too. Thanks, Rhys
5/5
TrustpilotDealt with Zak who was highly…
Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.
Hi Paul, thank you for leaving us a five star review. Brilliant to see Zak in our Bath office. Hope the move went smoothly for you and we hope to help you again in the future.Thanks, Rhys
4/5
TrustpilotA lovely lady in lettings
I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa
Hi Rebecca, thank you for the positive review for Andrews Downend. Great to see that Izzy was able to answer all your queries promptly and professionally. Thanks, Rhys
3/5
TrustpilotGood work.
Good work.Sarah was helpful in giving early response. And sorting the issues early as well.
Hi Rishav, thank you for the review. Of course we would love to know what we could have done differently or improve on, in order to provide the full five star service! We'd love to hear any further feedback if you wouldn't mind providing further information to myself (Rhys) to RMessenger@AndrewsOnline.co.uk thanks, Rhys
5/5
TrustpilotSarah was quick and polite with her…
Sarah was quick and polite with her responses and was a great help with our deposit.
Hi Nathan, thanks for the fantastic review. We are so pleased that Sarah was able to help you so efficiently. Thanks, Rhys
5/5
GoogleJack Davies thanks so much for all your hard work above and beyond of what is expected. I hold you in the highest regard since you have previously worked hard to market the cottage, completing 38 viewings and making extra visits to the cottage, running the gauntlet of stampeding buffalo and saving the executors and myself considerable time and expense. You always perform your job with impeccable integrity and are a credit to Andrews estate agents, they should be proud of you.PositiveProfessionalism
Good afternoon, thanks for taking the time to leave us feedback regarding your recent experience. I’m so happy to hear that you had a great experience with Jack and that you were pleased with the service you received.
5/5
TrustpilotHappy viewers …
Arranging our viewing was straight forward and Isaac Biggerstaff sorted times and keys etc. He arrived before us and was very welcoming and personable. He showed us around the apartment without being over bearing, allowing us time to look into every nook and cranny, but on hand to answer our questions. He looked after my elderly parents with respect and patience .. Thanks Isaac much appreciated.
5/5
TrustpilotNicole was really welcoming and kind
Nicole was really welcoming and kind. She answered all of my questions well and was patient with my viewing.
Hi Halimah, brilliant to read that Nicole was super helpful in helping you search for a property, it certainly sounds like you were well looked after from the Andrews team. Thanks, Rhys
5/5
TrustpilotShannon was great and friendly and…
Shannon was great and friendly and answered all my questions! Made looking for a new property a pleasure
Hi Emma, we know looking for new home can be stressful so it's really pleasing to see that Shannon was on hand to help you every step of the way and made the experience such a pleasure.Thanks, Rhys
5/5
TrustpilotFriendly and informative viewing with Shamiya Simpson
Had a viewing with one of the agents Shamiya Simpson who was very friendly and informative. She went above and beyond in providing really helpful details and even offered to provide me with details of transport links nearby for routes to work and amenities as I was new to the area. Really pleased with her service!
Hi Isabella, thank you for the review. Amazing to see that Shamiya has been so helpful to you and that your experience when out viewing with us was such a positive one. Thanks, Rhys
4/5
TrustpilotGreat service thanks Miss Louise …
Great service thanks Miss Louise Gonella
Thank you, Krzysztof! We're delighted to hear you had a great experience with Miss Louise Gonella. Your feedback is much appreciated!
5/5
TrustpilotVery fast and professional service.
Very fast and professional service.Isabelle was great, she was very polite and welcoming.
Hi Azuka, thank you for the five star review. Brilliant to see that Isabelle has delivered such a great service and experience for you. Thanks again, Rhys
5/5
TrustpilotVery helpful
Me and my friends are moving into a student house in September that is through Andrew’s. Obviously to get it all sorted we’ve had to go through different steps. Hayley Tennet from the agency has been a great help to me and my friends to get it all sorted. She’s helped us through each stage whilst being patient and understanding with us.
Hi Jess, thanks for the review. Brilliant to see that Hayley and the team have been on hand to help you every step of the way of your move. Thanks again, Rhys
5/5
TrustpilotExcellence with a smile.
I have known David previously he has worked for Andrews for many years. It was good to see a familiar face. Came at the appointed time. Completed the valuation of property and fed back immediately. Also given guidance in terms of renters, which was really helpful.
Thank you, Debra! We're delighted to hear that David provided you with excellent service and helpful guidance. We appreciate your continued trust in Andrews. Best wishes , Lisa
5/5
GoogleHayley at Andrews Tewkesbury is a true professional....helping us secure a tenancy. The whole process went smoothly with her knowledgable guidance. .... nothing was too much trouble and we are very grateful ...thank you to the brilluantTeam at Tewkesbury.PositiveProfessionalism
Hi Jo, thank you for your 5* review! We're so pleased to hear that Hayley and the team made the process as smooth as possible. Best of luck with your new home :)
5/5
TrustpilotNicole was very patient and…
Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you
Hi Ann-Kay thank you so much for the review for Nicole. Really pleasing to see you had such a good experience with Andrews. Thanks, Rhys
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