Andrews Letting and Management reviews in Tewkesbury

★★★★★ 1/5

Trustpilot

Just disappointed

Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.

Laura · 10 July 2023

★★★★★ 4/5

Trustpilot

Sale of my buy to let property

Duane and his team were very helpful in ensuring that the sale of my buy to let property ran as smoothly as possible.Duane in particular ensured a good sale price was negotiated with the buyer.I’m rating my experience with 4 stars due to the confusion at the end of the sale regarding the rent and the time it took to resolve. Overall the team are professional and knowledgable on both the selling and lettings side.

Rena · 30 May 2022

★★★★★ 5/5

Trustpilot

Great team

Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations

Alexander · 1 February 2024

★★★★★ 5/5

Trustpilot

First time landlord

Thanks to the brilliant efforts of Bailey and James at Andrews Letting in Bristol, I think I have found some great tenants for my flat. This is the first time I have let out my flat and I was feeling apprehensive. I have received great support from Andrews throughout the process. When Bailey showed prospective tenants around he made sure he passed over information to them that I thought was important.

Brian · 28 January 2024

★★★★★ 5/5

Trustpilot

Emma and Emily were brilliant in…

Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.

Tom · 2 July 2024

★★★★★ 5/5

Trustpilot

Fantastic

Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth

James · 29 June 2024

★★★★★ 5/5

Trustpilot

Sarah Robinson who deals with…

Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.

Rebecca · 13 February 2024

★★★★★ 5/5

Trustpilot

Jennifer is our property manager and is…

Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.

Mrs · 22 January 2024

★★★★★ 5/5

Trustpilot

Sydnie was very helpful

Sydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!

Danny · 10 April 2024

★★★★★ 5/5

Trustpilot

Happy Customer

Happy with the valuation lots of viewings then sold the property promptly.The first buyer pulled out at the last moment but Andrews had it back on the market the next day.Again plenty of viewing’s and the property was sold a month later.The whole team at Andrews worked really hard and we would have no hesitation in recommending them to any one

Natalie · 29 July 2024

★★★★★ 5/5

Trustpilot

I spoke to Jasmine who was courteous…

I spoke to Jasmine who was courteous and professional throughout our interaction, great service!

Jemma · 11 July 2024

★★★★★ 5/5

Google

Emily was so helpful in helping me look for a new place to rent. It wasn’t something that ended up being right for me however she was answered queries I had and gave me the right information efficiently. Happy with the service overall. Thanks Emily :)PositiveResponsiveness

Keisha · 25 October 2021

★★★★★ 5/5

Google

I can't recommend Andrews Tewkesbury enough! I was liaising with Emily throughout the whole process of purchasing my first home. Emily was efficient and professional and made the process seamless. Everyone was very welcoming in the office and made buying my first home stress free! JordanPositiveResponsiveness, Quality, Professionalism

Jordan · 13 June 2021

★★★★★ 5/5

Trustpilot

I want to thank Andrews property Group…

I want to thank Andrews property Group for making it easy for people getting good accommodation,thanks to Ruth,and the other staff members most special thanks goes to Patrick, you,re the best thank you so much for your understanding and patience with me and above all thank you for putting a smile on my face.I am happy I move in to my accommodation. Keep the good work.

Patience · 27 March 2023

★★★★★ 5/5

Trustpilot

Professional service

Very personable and good service taking me through the process. Charlotte and Claire were great and very professional. Thanks again Michael

Dear · 23 February 2024

★★★★★ 5/5

Trustpilot

Everything went really smooth…

Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.

Prince · 23 April 2024

★★★★★ 5/5

Trustpilot

Very helpful company

Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.

Constance · 3 October 2023

★★★★★ 1/5

Trustpilot

No stars would be a better description of my experience

Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.

William · 27 April 2021

★★★★★ 5/5

Trustpilot

Very professional and simple to deal…

Very professional and simple to deal with. Monika is a star.

Andy · 20 August 2024

★★★★★ 5/5

Trustpilot

I’ve recently find a flat to rent with…

I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place

Jana · 27 September 2023

★★★★★ 5/5

Trustpilot

A Great Service

From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.

Anne · 12 July 2022

★★★★★ 5/5

Trustpilot

Tom Kite and the Tewksbury branch were…

Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.

Marcus · 16 February 2023

★★★★★ 5/5

Trustpilot

Brilliant experience with Daniel from Andrews

I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.

Wendy · 1 September 2023

★★★★★ 5/5

Trustpilot

Thoughtful service

I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated

Nikki · 12 July 2024