Trusted Agent profile · Test Valley

Morris Dibben Romsey Sales reviews in Test Valley

4.1

★★★★★ Great

118 reviews across 2 platforms

25 Latimer Walk, Romsey, SO51 8DF, Test Valley, SO51 8DF

Morris Dibben's office in Test Valley, at 25 Latimer Walk, is rated 4.1 out of 5 across 118 reviews on two platforms, including 76 Google reviews rated 4.8.

Google logo

4.8 / 5

76

Reviews on Google

This office

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Test Valley office, from every platform, shown as written. First names only.

1/5

Google

WARNING. Be careful. Morris Dibben are expensive and very poor value for money. We have had a disastrous time with our sale and have felt completely deserted by the agents that were supposed to be acting for us. Thankfully I managed to successfully save my sale but my advice would be to cut out the middle man and market yourself! When questioned as to why they think they earned their fee I’m told the nearly £3000 is purely for them to find a buyer, not to handle the sale!!!NegativeResponsiveness, Quality, Professionalism, Value

Rachel · 25 October 2021

Agent replied · 24 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

We have found the sales person at this estate agent to be the most unprofessional and rude to deal with. Definitely wouldn’t recommend selling or buying a house through this company. We have been left feeling like we cannot trust this agent at all when it comes to purchasing a property through them. To be told “If you had listed your property with us then I’d have been able to get you in for a viewing” on two occasions almost felt like I was being blackmailed and denied the opportunity to buy our dream house. Not impressed one bit and very disappointed.NegativeProfessionalism

CRAIG · 25 October 2021

Agent replied · 24 October 2024

Hi Craig, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Please note that due to Covid-19 restrictions we are taking additional step to ensure that viewings are only arranged for people who do have their property on the market or finances readily in place. Kind Regards, Scott @ Customer Relations

5/5

Google

Morris Dibben have proved to be highly professional throughout the sales process of my home. They were able to manage the period during the restrictions, limiting viewers to those capable of proceeding and as such reducing contact with those who could not proceed at the time of the requested viewing. Both Zoe and Steph proved to be highly motivated having a good understanding of the market and profession. Their communication was exceptional, at no point was I left wondering the status of any viewer. Highly recommended.PositiveResponsiveness, Quality, Professionalism

X · 25 October 2021

Agent replied · 24 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

Michael, Thomas & Jack quite honestly have given the best service I’ve received from an estate agent! They were the third estate agent we used and stood out from the rest! Sadly we decided not to sell but should that change, we will be certain without hesitation to go back to them.

Jade · 23 March 2024

Agent replied · 24 October 2024

Thanks jade kerr for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

We are still in the initial stages of service but Zoe has been informative and a pleasure to deal with. We look forward to further communication with this company.PositiveResponsiveness, Professionalism

Bethan · 25 October 2021

Agent replied · 24 October 2024

Thank you for your kind comments and amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thanks to everyone that helped me to buy my first Property! Especially to Henry and Jack, all your help made this experience smooth sailing. Great work from a very helpful team 😃 …

Chelsea · 23 December 2024

Agent replied · 25 December 2024

Thank you for your thoughtful 5* review Chelsea! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Tyler Hardy

Tyler Hardy, What an amazing young lad. Thank you so much positive, proffessional and very informative. I have seen many estate agents lately none have been as passionate and happy to help, please don't ever lose this fresh mindset and good attitude

Jasmine · 18 September 2025

5/5

Google

Thank you to Zoe & Austin! Fantastic service, we are delighted with every aspect of what you have done! A* service! Thank youPositiveResponsiveness, Quality, Professionalism, Value

E · 25 October 2021

Agent replied · 24 October 2024

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We are tenants with Morris Dibben in Romsey for few years now. Recently we've moved house and me and my partner couldn't thanks enough to the team, Amelia, Gina and Nathalie for all their care, support and help they offered in this process. The moving went very smooth and the team is very responsive. Thank you girls for looking after us so well!PositiveResponsiveness, Quality, Professionalism, Value

Roxy · 25 October 2022

Agent replied · 24 October 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Excellent service!

Mark & Charlotte and the whole team provided a very professional and efficient service during the sale of our house and the purchase of our new home. Always kept us up to date with everything and helped drive everything through as quickly as possible. Great service and communication. Highly recommend!

Lisa · 21 May 2025

5/5

Google

The sales team at Morris Dibben are amazing, they were always happy to speak to us on the phone and deal with any enquiries we had. Zoe and Steph have been fab with the sale of our house and were professional throughout as well as having to deal with selling the house through COVID! Would definitely recommend Morris Dibben if your thinking of moving. Thank you guys 🙂PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 25 October 2021

Agent replied · 24 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

I had great interaction with the team…

I had great interaction with the team involving @Liam & Amelia, very supportive and quick to respond on call and on emails. Highly appreciated the professionalism provided and smooth process guided under Morris Dibben. I highly recommend to everyone searching for a place to call home.

Sammy · 17 June 2025

5/5

Google

Just completed on selling and buying via the Morris Dibben team Romsey. A very smooth process working with patient and knowledgable staff whom always kept me upto date and helped reassure me along the process. From viewing to all process, I’d like to call out Matt Kopusto. Great job Matt! You are a credit to the team, and my sincere thanks to you. I would have no hesitation in using MD for selling and buying property in future.

Mark · 26 October 2019

Agent replied · 24 October 2024

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.

5/5

Google

Renting can be really stressful, but because of Nicholas and Nathalie all the procedures from very beginning to the end passed smoothly. They are very friendly, helpful and good in their profession. Highly recommend. Hope to work with same agency in near future for buying a property.

Zhirayr · 29 December 2023

Agent replied · 24 October 2024

Hi Zhirayr! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.

5/5

Google

From the start of our purchase experience, we have found the staff at Morris Dibben to be on the ball, understanding, supportive and very professional. Stephanie and Zoe both have responded quickly to all enquiries and have incredible knowledge . I would highly recommend this Estate Agents. We would definitely use them if we were to sell a property. Thank you !!!!PositiveResponsiveness, Quality, Professionalism, Value

Claire · 25 October 2021

Agent replied · 24 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Unprofessional service, poor communication, avoid!

Terrible experience with Morris Dibben. Poor communication, unresponsive staff, and unprofessional service throughout. Maintenance issues were ignored, and getting anything resolved was a struggle. They were quick to take money but slow to help tenants. Would not recommend renting through them, avoid if you want a hassle-free experience!

Stephanie · 31 January 2025

1/5

Trustpilot

Poor marketing and sales management

OThis company was selling a property owned by a loved one.

WantingToPraise · 11 February 2026

5/5

Google

Zoe has been really helpful from the start. Very quick efficient service.PositiveProfessionalism

Lorna · 25 October 2021

Agent replied · 24 October 2024

Thank you for the great 5* review. Kind regards Lucy, Customer Relations

1/5

Trustpilot

Unjustified and unethical

I had a terrible experience with this property agency. After deciding not to proceed with a rental, I informed them well in advance, more than 7 days before the process could move forward. Despite this, they unreasonably withheld my payment and unjustly deducted the entire amount.

Rabiya · 15 January 2025

5/5

Trustpilot

fast and stress-less letting process

It was the ever smooth process of letting since i got to the UK some years ago, fast and good customer care. @Anais, she is just a professional with good customer relation, keep it up guys.

Adekunle · 25 April 2025

2/5

Trustpilot

Narinder was not helpful nor progressing the sale

I am a first time buyer. The ladies who showed me my now flat were nice and helpful.

Driann · 7 October 2025

1/5

Trustpilot

I would never use this agent again.

Tim · 12 January 2026

5/5

Google

Excellent customer service, very good communication from Mike- kept me updated through each step & checked in often to see if he could help with anything. Would highly recommend!

Sophie · 29 December 2023

Agent replied · 24 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

The whole team are exceptionally helpful and knowledgeable. If you find yourself in the situation of selling a house for the first time they will give you all the help they can when explaining things making the whole process as easy as possible

Hangover · 25 October 2022

Agent replied · 24 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Morris Dibben's Google reviews

Questions about Morris Dibben Romsey Sales

How many reviews does Morris Dibben Romsey Sales have?

Morris Dibben's Test Valley office has 118 reviews across two platforms: 76 on Google, 42 on Trustpilot (across the whole business).

What is Morris Dibben Romsey Sales's rating?

Morris Dibben Romsey Sales is rated 4.1 out of 5 across all 118 reviews, and 4.8 out of 5 on Google from 76 reviews.

Where is Morris Dibben's Test Valley office?

Morris Dibben Romsey Sales, 25 Latimer Walk, Romsey, SO51 8DF, Test Valley, SO51 8DF.

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