Every review we hold for the Test Valley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe have found the sales person at this estate agent to be the most unprofessional and rude to deal with.
Definitely wouldn’t recommend selling or buying a house through this company.
We have been left feeling like we cannot trust this agent at all when it comes to purchasing a property through them.
To be told “If you had listed your property with us then I’d have been able to get you in for a viewing” on two occasions almost felt like I was being blackmailed and denied the opportunity to buy our dream house.
Not impressed one bit and very disappointed.NegativeProfessionalism
CRAIG · 25 October 2021
Agent replied · 24 October 2024
Hi Craig,
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Please note that due to Covid-19 restrictions we are taking additional step to ensure that viewings are only arranged for people who do have their property on the market or finances readily in place. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleMorris Dibben have proved to be highly professional throughout the sales process of my home. They were able to manage the period during the restrictions, limiting viewers to those capable of proceeding and as such reducing contact with those who could not proceed at the time of the requested viewing. Both Zoe and Steph proved to be highly motivated having a good understanding of the market and profession. Their communication was exceptional, at no point was I left wondering the status of any viewer. Highly recommended.PositiveResponsiveness, Quality, Professionalism
X · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleMichael, Thomas & Jack quite honestly have given the best service I’ve received from an estate agent! They were the third estate agent we used and stood out from the rest! Sadly we decided not to sell but should that change, we will be certain without hesitation to go back to them.
Jade · 23 March 2024
Agent replied · 24 October 2024
Thanks jade kerr for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are still in the initial stages of service but Zoe has been informative and a pleasure to deal with. We look forward to further communication with this company.PositiveResponsiveness, Professionalism
Bethan · 25 October 2021
Agent replied · 24 October 2024
Thank you for your kind comments and amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to everyone that helped me to buy my first Property! Especially to Henry and Jack, all your help made this experience smooth sailing.
Great work from a very helpful team 😃 …
Chelsea · 23 December 2024
Agent replied · 25 December 2024
Thank you for your thoughtful 5* review Chelsea! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotTyler Hardy
Tyler Hardy, What an amazing young lad. Thank you so much positive, proffessional and very informative. I have seen many estate agents lately none have been as passionate and happy to help, please don't ever lose this fresh mindset and good attitude
Jasmine · 18 September 2025
★★★★★ 5/5
GoogleExcellent service from MD Romsey. Thankyou Georgia and Jack for all your hard work!!
Tim · 11 May 2026
★★★★★ 5/5
GoogleThank you to Zoe & Austin!
Fantastic service, we are delighted with every aspect of what you have done!
A* service! Thank youPositiveResponsiveness, Quality, Professionalism, Value
E · 25 October 2021
Agent replied · 24 October 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are tenants with Morris Dibben in Romsey for few years now. Recently we've moved house and me and my partner couldn't thanks enough to the team, Amelia, Gina and Nathalie for all their care, support and help they offered in this process.
The moving went very smooth and the team is very responsive.
Thank you girls for looking after us so well!PositiveResponsiveness, Quality, Professionalism, Value
Roxy · 25 October 2022
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent service!
Mark & Charlotte and the whole team provided a very professional and efficient service during the sale of our house and the purchase of our new home. Always kept us up to date with everything and helped drive everything through as quickly as possible. Great service and communication. Highly recommend!
Lisa · 21 May 2025
★★★★★ 5/5
GoogleThe sales team at Morris Dibben are amazing, they were always happy to speak to us on the phone and deal with any enquiries we had.
Zoe and Steph have been fab with the sale of our house and were professional throughout as well as having to deal with selling the house through COVID! Would definitely recommend Morris Dibben if your thinking of moving.
Thank you guys 🙂PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 25 October 2021
Agent replied · 24 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI had great interaction with the team…
I had great interaction with the team involving @Liam & Amelia, very supportive and quick to respond on call and on emails. Highly appreciated the professionalism provided and smooth process guided under Morris Dibben. I highly recommend to everyone searching for a place to call home.
Sammy · 17 June 2025
★★★★★ 5/5
GoogleJust completed on selling and buying via the Morris Dibben team Romsey. A very smooth process working with patient and knowledgable staff whom always kept me upto date and helped reassure me along the process. From viewing to all process, I’d like to call out Matt Kopusto. Great job Matt! You are a credit to the team, and my sincere thanks to you. I would have no hesitation in using MD for selling and buying property in future.
Mark · 26 October 2019
Agent replied · 24 October 2024
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
★★★★★ 5/5
GoogleRenting can be really stressful, but because of Nicholas and Nathalie all the procedures from very beginning to the end passed smoothly. They are very friendly, helpful and good in their profession. Highly recommend. Hope to work with same agency in near future for buying a property.
Zhirayr · 29 December 2023
Agent replied · 24 October 2024
Hi Zhirayr! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
★★★★★ 5/5
TrustpilotMorris Dibben were apsolutely brilliant…
Morris Dibben were apsolutely brilliant when we were buying a property through them.
From start to finished they listened, went above and beyond, chased our chain to help progress, always had time for us.
Highly recommended. They are a fabulous team.
Val · 10 July 2025
★★★★★ 5/5
GoogleFrom the start of our purchase experience, we have found the staff at Morris Dibben to be on the ball, understanding, supportive and very professional. Stephanie and Zoe both have responded quickly to all enquiries and have incredible knowledge . I would highly recommend this Estate Agents. We would definitely use them if we were to sell a property. Thank you !!!!PositiveResponsiveness, Quality, Professionalism, Value
Claire · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUnprofessional service, poor communication, avoid!
Terrible experience with Morris Dibben. Poor communication, unresponsive staff, and unprofessional service throughout. Maintenance issues were ignored, and getting anything resolved was a struggle. They were quick to take money but slow to help tenants. Would not recommend renting through them, avoid if you want a hassle-free experience!
Stephanie · 31 January 2025
★★★★★ 5/5
GoogleZoe has been really helpful from the start. Very quick efficient service.PositiveProfessionalism
Lorna · 25 October 2021
Agent replied · 24 October 2024
Thank you for the great 5* review. Kind regards Lucy, Customer Relations
★★★★★ 5/5
Trustpilotfast and stress-less letting process
It was the ever smooth process of letting since i got to the UK some years ago, fast and good customer care. @Anais, she is just a professional with good customer relation, keep it up guys.
Adekunle · 25 April 2025
★★★★★ 5/5
GoogleExcellent customer service, very good communication from Mike- kept me updated through each step & checked in often to see if he could help with anything. Would highly recommend!
Sophie · 29 December 2023
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe whole team are exceptionally helpful and knowledgeable. If you find yourself in the situation of selling a house for the first time they will give you all the help they can when explaining things making the whole process as easy as possible
Hangover · 25 October 2022
Agent replied · 24 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from everyone from sales to letting service.
Would absolutely recommend these lovely people.
Friendly, quick to respond. Nothing too much trouble.
Thank you ‘Team Romsey’
Jan · 29 December 2023
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe sold and bought through Morris Dibben they did a fantastic job, patiently responding to all our queries and proactively chasing things through to ensure we met our move date. I would not use any other estate agent in Romsey, I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Megan · 25 October 2021
Agent replied · 24 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotSeamless service
The process was pretty much seamless and we were helped in every stage possible. They did make a lot of adjustments with us and made it easier. Highly recommended!
Manav · 27 February 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.