Croudace Homes Tenterden reviews

★★★★★ 5/5

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I had a very positive experience… purchased property from Croudace Homes Limited and their representative Ms Claire Wood

I had a very positive experience dealing with Claire Wood during our property search in Barming, Maidstone.

Amirabbas · 3 May 2026

★★★★★ 5/5

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Great After sales Service

Great Customer Service, Emma is responsive and almost everything is arranged and handled within a few days. A few snags but nothing major, operation team Guy is phenomenal, punctual, polite and friendly. Most importantly those snags were resolved quickly in good quality, I couldn’t ask for more. My house is finished in high quality which has reflected in the price.

Yollanda · 10 July 2024

★★★★★ 5/5

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Can Highly recommend Nikki

Can Highly recommend Nikki, knowledgable and kind. we bought the last house on the last phase and it was done within 4 weeks of viewing, we used Croudace's conveyancing team who were excellent. Tiny bit of snagging, but this has been quick to resolve, so far so good. Super Happy!

Susan · 26 November 2024

★★★★★ 4/5

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Fantastic service and advice

I visited the Hertford site last week, didn’t have an appointment but Nikki was very welcoming and spent a lot of time with me explaining the housetypes within my budget and possible future phase as a possibility She was exceptional and knows her products very well and answered nearly all my questions before I asked. Knowing what I can afford, what’s coming up but most of a the confidence she made me feel that there is a possibility of buying my first home. Even though it’s appointment only I was welcomed and was not rushed, the show homes are beautiful and the development I’m mean WOW, Nikki walked me round the development explaining the positioning of possible choices showed me from the site gates the locations of the apartments and explained the positioning of parking and stuff.It feels me with great confidence and excitement I cannot wait to buy at Hertford if I get a chance toI saw a few neighbours who live on site and the praise they all give Nikki she sounds like a super hero sale person going above and beyond The quality of the homes there look beautiful with the residents confirming the build quality and aftercare service is really good Thank you Nikki for your time and effort and I look forward to maybe owning my first home with youI’ve been to other developments in Hertford and did not get the service or time like I did with you 😄

Mikey · 9 February 2023

★★★★★ 5/5

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The staff were amazing very welcoming…

The staff were amazing very welcoming and accommodating, the houses are spectacular and very well thought out.

Jack · 12 April 2026

★★★★★ 5/5

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Volunteers at Elizabeth Court Care Home

Last week we had 10 volunteers from Croudace come to our care home for 3 days.

Suzanne · 16 April 2026

★★★★★ 5/5

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Super house built by a brilliant team effort.

We have just purchased a new build home from Croudace Homes at Willowbrook Park Didcot. We are absolutely delighted with the new 3 bedroom detached house. The quality of the finish is impeccable from top to bottom. Special mention Alex for his attention to detail in doing a great job. Also to John and especially Charlotte Sales Consultants who made the whole process so smooth. Helpful clear communication every step of the way from start to finish. They both made us feel so welcome and looked after us. Moving house is always stressful but they looked after the detail so well. When we moved in and any issues all minor were quickly followed up by Mark who speedily gets things done. The whole team at Didcot work together as a team and it shows in every aspect. Well done Croudace they are a credit to you.

Philip · 20 December 2022

★★★★★ 5/5

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A job well done

Nothing but praise for Steve, he is always on time, goes above and beyond to fix snags within our home.

Zo · 12 March 2026

★★★★★ 5/5

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The Pastures, Linton

We moved into our house at The Pastures in Linton in mid September and although we had a bit of a bumpy ride getting to this point, I have to say the sales team Lauren & Danni were amazing and totally supportive throughout the whole process and we cannot thank them enough! Our dealings with Kelvin, the site foreman have been brief but always good and he has ensured any snags are dealt with efficiently.The site itself is lovely and we are looking forward to meeting our new neighbours and getting involved in village life.

Amanda · 13 December 2022

★★★★★ 5/5

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Amazing to deal with!

As a first time buyer in a really competitive market in my price point, I cannot speak highly enough of Croudace Homes, in particular Ana and Steve. They have been amazing to deal with, their customer service, genuine empathy and their patience with a neurotic first time buyer has been amazing! No question has been left unanswered, always responded too so promptly. They have been on the journey with me every step of the way.As for the house, I am so pleased with the finishes, it feels superior to others that I have viewed. The extras that come as standard that are not offered with other developers... Thank you! I am excited for my future in my new home.

Emma · 23 November 2022

★★★★★ 5/5

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We have recently just moved in to our…

We have recently just moved in to our beautiful new home in Cockle Field Close. Throughout our home buying process Steve has been exceptional very professional, helpful and welcoming. Overall our experience with Croudace homes has been faultless, The Home itself is of very high standards and everything we ever dreamed of.

Julie · 15 September 2024

★★★★★ 5/5

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Buy a new home from Nicki at Blakemore…

Buy a new home from Nicki at Blakemore Manor, Hertford. We brought our lovely home from the very friendly Nicki and from the start she’s been very welcoming kept us updated on our sale due to our long chain. Without her help in chasing daily we wouldn’t of gotten into our beautiful home. Experience was above and beyond from reservation, choices, answering our million questions to even move in day. Even now after moving in she is wonderful and very knowledgeable. We just love our home and Nicki was right Croudace do have a good customer care team who he’ll deal with our minor issues in a timely manner. Without the knowledge of the company and development I do not think we would’ve brought a new home, we was back and fourth numerous times and Nicki gave us her time on every visit and made us feel comfortable and at ease. The development is lovely and friendly neighbours Move in day was made to feel easy, the keys were nicely labelled which made it easier to open the doors without hassle, the documentation wallet was a nice touch to keep all the information together but we just love the hamper, came in handy when we couldn’t find the biscuits for our delivery drivers after the made rush to pack. All the reviews about Croudace being an asset to the company are correct. Keep up the good work :-)

Roger · 28 September 2022

★★★★★ 5/5

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Recently bought the property from…

Recently bought the property from Croudace homes at priory grove at oxford. Very happy with the services we have received so far. Roger has been amazing.

Pratanu · 27 July 2025

★★★★★ 5/5

Trustpilot

Thank you

We moved into our home at Hertford 3 weeks ago and the sales team were very friendly and helpful. Nikki is very knowledgable in not just about Croudace houses but the sales progression and many other things, without her help I doubt we would’ve completed. It was very stressful but she was always calm and positive which kept us positive in thinking it would happen, she pushed our agents and chain and we got there. Since we moved in we had some issues but the customer care team helped us and got the things done. Ryan the site manager was very informative on the home demonstration before we moved in and he has done a very good build on not just my home but the phase so far. It’s very impressive how the development has come along. Thank you Nikki for all your help, advice, for always welcoming us in the sales office making the time even after we moved in. Going the extra mile like you have for us goes a long way and I do not think we would of brought there if it wasn’t for your friendliness and advice.Thank you Ryan for building our lovely home

RM · 12 August 2022

★★★★★ 5/5

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Highly recommend buying a Croudace Home at Hertford

When I first walked into the sales office at Hertford Blakemore Manor I was welcomed with open arms, everything was explained about what was available and sold the show homes were done very nicely and nice to see different styles. With the friendly service and advice from one of the sales team Nicky I brought a home there and the whole process of buying was stressful but Nicky was very helpful in chasing my agents and chain pushing it through, even doing my choices I wasn’t pressured and she helped guide me with my choices I really love my home and the whole Croudace team are there to help Even after being in my home for a month Nicky still welcomes me with open arms and always made time for me.We had a power cut a week ago (accident) and even though it wasn’t her job she stayed well after hours to make sure we was okay, kept the office open making us a drink and a cheeky biscuit Ryan the site manager was very helpful throughout the build and was there helping fixing the power issue It takes a lot to impress me especially with sales departments (I’ve seen it all) but for one staff member to go out there way making sure the process from buying a Croudace home to moving in and even after she went above and beyond.I recommend anyone looking to buy at Hertford to see Nicky, I tell all my friends and family Mr Chairman of Croudace I hope you see this message, Nicky is an asset to Croudace and she is a rarity to the sales department

Lollyloo · 9 August 2022

★★★★★ 1/5

Trustpilot

Completely un-caring and un-empathetic senior Croudace staff risk customer uptake, inviting negative feedback

I answered a call from a Croudace Sales and Marketing Director to discuss the problems experienced with securing Plot 10 (the Northall) at the Beeches at Lindfield following a sudden and abrupt change in the release date of the property from end of May 2022 to end of April 2022. Here’s the summary:1. They are completely out of touch with what goes on during the sales process and the commitments made;2. They didn’t show any empathy to what amounted to a devastating piece of news when the sudden change to the release date occurred; 3. They are only interested in the "Big Picture" (their words, not mine) and making money, without having the smaller picture customer’s interests at heart or even beginning to understand them;4. They were completely unaware of what commitments the Sales Office made about the release date of Plot 10 and the definition of releaseable being that the roof would be on by then, which it clearly wasn't at this point in time;5. They didn’t care about the stresses and effort we’d had to go through to meet the original release date of the end of May, let alone suddenly bringing it forward by a month to the end of April; 6. Above all, they presented themselves as un-informed, arrogant, rude and dismissive during the whole telephone call, which was initiated by them in the first place;Based on the above and this type of Croudace employee, I don't think this is always the high quality, approachable, caring or reputable home builder that they would lead you to believe, particularly if a customer has to go through all of this upset and stress even before they've got to the stage of putting an offer in on a plot. I reckon that this must happen frequently with Croudace, but very few people will report it, as it is an example of an early pre-sales issue. My genuine, heartfelt advice would be to avoid Croudace and the apparent greed and uncaring attitude that accompanies this housebuilder. Needless to say, and despite my efforts, neither the CEO nor their deputy were available for any follow-up discussion. Just received a couple of very dismissive, rank-closing emails. Shameful.

Customer · 9 July 2022

★★★★★ 5/5

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Positive Experience with Vyne Park Sales Team

Great support from the sales team at Vyne Park. Charlotte and Stephanie were especially helpful and made the process much more tolerable

Christopher · 21 August 2025

★★★★★ 5/5

Trustpilot

Make your home with Croudace Homes

We bought a Croudace home in Hertford and all I can say is ... if you need a home go with Croudace (or specifically Nikki)The home itself is absolutely lovely but the reason for my 5 stars is Nikki. From the day we called about the home (off plan) to 10 months later (two weeks in the home) Nikki has been with us every step of the way. Never too busy to answer the zillion questions and doing so with a smile. Keeping us up to speed on what is happening. Chasing those that require chasing... the list is endless. Nikki truly is a GEM!The quality of the house is great and the minor issues have been dealt with swiftly. To Mr Casper Brotherton and Mr Russell Dennes I hope you see this review and give special recognition to Nikki (I see someone else also rated her highly)Mandi(an extremely satisfied Croudace home owner)

Morenike · 18 June 2022

★★★★★ 5/5

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2 bed house ROWAN COURT

I bought a New 2 bed house in Halstead. The location is pretty with surrounding countryside. The sales staff were very informative and helpful even after I moved in. There were a few snagging issues but these were resolved and being carried out when I flagged them up. A comprehensive folder with all matters technical etc was provided. The on site managers and workmen are very helpful with questions to do with the house. The quality of the build is good . Also Croudace are aware of the environment providing solar power and water butts. I would recommend Croudace to future buyers.

Jan · 31 May 2022

★★★★★ 5/5

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We have brought a Croudace Home in Hertford

We have brought a Croudace Home in Hertford and what can I say the sales staff have gone above and beyond for us. Nikki is so knowledgeable, friendly, always made time for us. We had some estate agent issues in our chain and she chased all the agents and helped us push through to exchange of contracts. Her knowledge on the products of different housetypes, build procedures was amazing. The reservation at the beginning she explained it all when showing the plans, doing our choices took sometime and she helped explain and was very patient with us (I’m very indecisive). During the build process she kept us updated and explained what was happening nextThe site manager Ryan was very friendly and explained how our home works in great detail. The build quality is good and Customer care team are great at responding quickly and actioning any issues we had. Even after moving in Nikki welcomes us with open arms and is always smiling. It is a very busy site and always see the sales team out and about but even then no matter how busy they get they make time for us Well done Croudace for choosing a great team at Hertford both Nikki and Ryan are exceptional Keep it up 👍

One · 21 May 2022

★★★★★ 5/5

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Hertford development

The Croudace development in Hertford is beautiful. I live locally and have seen it being built over the last few years. It looks very well managed and controlled which you don't often see with other builders. They have a lovely little play park in the middle of the site where I take my son on when I can. Safe to say he loves it too!Good job Croudace, keep it up!

Sean · 18 May 2023

★★★★★ 5/5

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We bought our home & had the pleasure…

We bought our home & had the pleasure of dealing with Nikki.Nikki made sure we understood every step in buying our home & always updated us. We never felt the need to chase as Nikki was so on the ball.It would have been very confusing if we hadn't had Nikki, nothing was too much & we really feel she went above the call of duty.Thank you so much Nikki.

Stephen · 14 June 2023

★★★★★ 5/5

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Walked around codicote development

Walked around codicote development, houses looked amazing will be visiting the sales soon

Katie · 25 March 2026

★★★★★ 5/5

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Great Sales Office at Willowbrook Park

We visited the show home in Willowbrook Park, Didcot. We dealt with Charlotte who had assisted our daughter and partner in showing them a property. They have since moved forward with the purchase. Charlotte was so professional and took the time to explain everything. We trusted what she said and felt the service she provided was excellent.

Colin · 24 March 2024