Every review we hold for the Tenterden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat customer care during snagging…
Great customer care during snagging / after sales period from Tudor. Very polite, on time, and efficient. Almost two years in and all our requests have been actioned. Michelle also coordinates well. Thank you
MariaG · 4 March 2026
Agent replied · 3 June 2026
We're happy to hear that you've had great customer care during the snagging and after-sales period. It's great to know that our team was polite, on time, and efficient, and that all your requests have been actioned. Thank you.
★★★★★ 5/5
TrustpilotAmazing Service!
As first time buyers, we were nervous after hearing horror stories about what is like to buy a house. However our experience has been nothing short of positive! The whole process has been made enjoyable by the Sales Staff, in particular Charlotte; who has been with us since the outset. Additionally Laurie is really helpful too! Would absolutely recommend Croudace to anyone looking to purchase a New Build Home
Annie-Rose · 12 July 2024
★★★★★ 5/5
TrustpilotExcellent service, love our new home
It’s been 2 months since we moved into our new house at Silk Row development . The whole process was made easy for us with the help of Sales Team Steve and Ana. Site Manager Tony was very professional, demonstrating how everything works around the house. He even check on us after we moved in,which was nice. Customer care has been great, The minor snags have been dealt with promptly. Only thing it would have been nice to have garden turfed.All in all we are so happy with our new house and would highly recommend Croudace Homes Ltd. Dan and Mem
Memory · 28 November 2023
★★★★★ 5/5
TrustpilotFiona
Fiona, the lady on reception was very helpful with assisting me. She was very kind and professional, she went above and beyond to find certain bits of information for me!
Lilly · 24 March 2026
Agent replied · 3 June 2026
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received; it's great to know the support was helpful and professional. Thank you for your feedback.
★★★★★ 5/5
TrustpilotExcellent, understanding thoughtful and so much more.
As referred to in my title, so many ways that this company conduct themselves in such a professional manner, but it's actually so much more than that.The overriding feeling from the moment I started looking for a house to move into in the area was one of care, sounds like a simple thing, but it most certainly meant a great deal to me at that time. Nikki and Sarah, in particular, were just brilliant, professional, of course in every way, but also understanding and thoughtful, nothing ever seemed to be too much trouble or an inconvenience.I could go on and on as you can plainly see, but I'll skip onto the time 2 weeks ago when I moved in and you might think, well that's it then, won't have many dealings with the sales office, well nothing could be further from the truth, nothing is too much trouble for them. Any questions, problems, worries were dealt with immediately and if they couldn't find the answer they'd look into it and let me have a reply as soon as possible. I'm going to move onto the site staff in particular Joe, although to be fair to everyone else they all deserve a special thank you.As for Joe, we'll where do I start, from the day of the orientation meeting on the 13th October to the present date he has been extremely helpful, understanding and thoughtful dealing with any problems or queries I might have in an exemplary way. Nothing ever seems to be too much trouble and even though I'm sure he has more than enough on with the remaining houses to be built, he really is so helpful.I mean, I could go on and on, but I just want to say a huge thank you to everyone here at Croudace for everything you've done for me.25 Ravensdale Way SG142GZ Plot 207
Jo · 3 November 2023
★★★★★ 5/5
TrustpilotFantastic experience
We recently went through the process of purchasing a home with Croudace Homes and overall it has been an excellent experience.
TeeA · 22 May 2026
Agent replied · 3 June 2026
We are delighted to hear about your excellent home-buying experience and your satisfaction with the quality and finish of your new home. It is wonderful to know that our team provided exceptional support throughout your journey. We truly appreciate your kind words and recommendation.
★★★★★ 5/5
TrustpilotBest Pre Sales Guidance - Charlotte Theobald
I haven’t purchased a property from this developer yet, and I may or may not in the future. However, I wanted to share my experience regarding something equally important.
Hakan · 19 March 2026
Agent replied · 3 June 2026
We appreciate you sharing your experience. It's great to hear that you found our sales consultant to be so helpful and knowledgeable. We value consultants who can guide potential buyers effectively. We're pleased that their expertise stood out to you during your visit. Thanks for your feedback.
★★★★★ 5/5
TrustpilotAlin and Lukasz were great!
Croudace has an incredible staff who takes care of your house after completion. Any small bits that needed done in terms of fixing some bits here and there (painting, cleaning etc) they will do it for you. Alin and Lukasz were very helpful and came back multiple times to help me including mastic of my mirrors.
Thais · 19 December 2024
★★★★★ 5/5
TrustpilotGreat experience
There was some damage in my property caused by an exterior leak. Communication has been great with Croudace. They sent out Jason Capone - Taylor (Customer Care) who was helpful and a pleasure to be around. He did a great job with the patch-up work caused by the leak which I am very pleased with.
Oliver · 18 December 2024
★★★★★ 1/5
TrustpilotPoor management
I purchased a croudace home in Dec 2021, i was one of the first to move in. The company still have ongoing works. I have been mis-sold and mislead on a number of things, including an EV charging point and solar panels. I also unfortunately live next door to 2 show homes and the security alarms have been going off at all hours. I have sent numerous emails and been into the show home personally a number of times to report. There is no contact number held by the security firm to contact a croudace employee. It has woken my 1 year old up numerous times. One of the sales and marketing director is rude and does not care about home owners in the slightest. I have even got an apology for any of the issues i've had, not even a small jester of good will. Ive just been told repeatedly croudace haven't done anything wrong and out right ignored.
Lisa · 2 August 2023
★★★★★ 5/5
TrustpilotOur First home in Didcot by Croudace ❤️
We have recently purchased our first home from Croudace and the experience so far has been absolutely fantastic.As first time buyers, we needed a lot of guidance and support throughout the process and the sales team were always super prompt and helpful. Highly recommended croudace if you are looking to buy a new home. Huge thanks to Charlotte for making the process super smooth and for answering my million questions.
A · 14 March 2024
★★★★★ 5/5
TrustpilotOur next chapter in our new home..
We always knew after seeing some of their other developments, that the Croudace quality and finish was excellent. Suzie, Marta and Sue's customer service from the outset of our journey to our new home, was fantastic, and now having been in our new home for a week now, we absolutely love it, exceeding our expectations. Thank you so much, would not hesitate in recommending Croudace as a new home for family and friends..Suzanne and Gary..
Suzanne · 18 October 2025
★★★★★ 3/5
TrustpilotLovely house, nightmare experience
We finally moved into our Croudace home last November after reserving it in April. The process was incredibly slow, with Croudace’s conveyancers taking weeks to respond to our solicitor. At one point we received a call from sales saying our house would be put back on the market if we hadn’t exchanged by 5pm the next day - as it turned out, the reason we hadn’t exchanged was Croudace’s fault, but this was an incredibly distressing experience for us.Unlike most developers, they don’t give you any updates on the build. Even two weeks before our mortgage offer ran out they were still very vague about a completion date - we ended up having to move in with friends because we had to complete on the sale of our house without knowing if we would complete on the Croudace house before our mortgage offer ended and a new one would be an extra £600 a month. Again, I can’t put into words the stress and anxiety this caused.Our house has had a number of problems - faulty windows, patio doors needed replacing, our boiler leaked through the ceiling, the boiler then had issues with pressure (because it hadn’t been installed correctly) that cause it to expel water through the overflow pipe 24 hours a day - this took almost a month to be fixed. The lead flashing at the back of our house wasn’t lead, it was cheap tape which fell off one Friday night when it was -7c with rain and wind and the much vaunted “emergency number” didn’t deem this an emergency. Several of our ceilings need to be re-plastered, paint work in our house is appalling - not cut in properly, flecks of wall paint on the white ceiling. Croudace did do touch ups but they are so obvious that we are planning to re-paint ourselves.We had an issue with damp and green mould growing up the outside wall by our kitchen door, because water was dripping off the guttering. Someone from Croudace came out and was adamant that it was not the guttering, and was happening because it was “in shade” - it is a south facing wall. After probably two months they finally sent someone who immediately said the guttering hadn’t been installed correctly. He fixed it and the wall mould has cleared up. Our garden wasn’t finished to NHBC standards either. It wasn’t rotavated and no top soil was put down. Croudace sent someone round to rotavate but they didn’t do it properly and didn’t take the stones and building rubble away - we ended up paying a landscaper to prepare the ground before he laid turf for us.I will praise the customer care people (who always respond quickly and get repairs sorted asap) and Steve the customer care manager who covers our site - a very experienced builder and the only person we have encountered who takes a real pride in his work.My main gripe with Croudace is the unbearable noise. We have been here seven months and the disruption from building work has really impacted on my mental health and finances. I simply cannot work from home because of the disruption and am spending £100s a month driving to work when otherwise I would be able to work from home. On my days off I can’t relax in my own home and end up going out for the day to escape the noise. Other developments seem to work much faster and screen sections off to reduce the impact on residents but that doesn’t happen here and I feel unable to stay in my own home on weekdays. They’ve now begun working on site until 7/8pm on weekdays and now on weekends too - we now can’t have a lie in or enjoy sitting in the garden due to the noise. If you’re thinking of buying a Croudace home I would maybe knock on the door of someone who has already moved in and get their experiences as some sites seem to be great, but we have been very unlucky.One final point - Until about two months ago, Croudace’s trustpilot score was 3.3. There has been a flurry of five star reviews by people who have never reviewed anything before, many of whom haven’t actually bought a property from Croudace, some of whom openly admit they are trades who are employed by Croudace.
Joanne · 17 June 2023
★★★★★ 5/5
TrustpilotAmazing
The sales teams were amazing. There were several properties we looked at on the Croude Ace site before we chose our property. They were patient with us and talked us through all the pros and cons of the properties that we looked at. They talked us through every step as first time buyers. Extremely helpful Honestly cant fault them at all.
Paige · 23 July 2024
★★★★★ 5/5
TrustpilotSnagging Review
After 18 months in our new property we prepared a snagging list which in truth was only a handful of minor issues.There was a swift response to all of the issues which have been dealt with to our entire satisfaction.This latest experience underpins the excellent customer service we have received across the board since purchasing the property.
Fiona · 24 September 2024
★★★★★ 5/5
TrustpilotPositive experience at Willowbrook Park Didcot
The house buying process can be a stressful time, however our experience with the Didcot Willowbrook Park site has been excellent all the way through from initial viewing, reservation, move in day, and post-move settling in. Most of my dealings were with Charlotte, our sales consultant, who made the whole process very efficient. She kept up communication with myself, estate agents and solicitors at every step. Handover was made a lot easier too, with all the information for the new house made conveniently available. After moving in, Charlotte and Mark (site manager) kept in touch with us to make sure everything was fine. Any minor findings (of which there were very few) were fixed quickly and easily. A lot of the team have been great to us here and we would recommend this development. Particular thanks to Charlotte, Mark and Martin for how friendly and helpful they have been to make our experience here a very positive one.
Sammy · 12 May 2023
★★★★★ 5/5
TrustpilotOutstanding customer service!
I recently purchased my new-build flat at the Willowbrook Park development in Didcot, and I must say that the customer service I have received has been nothing short of outstanding. From the moment I reserved the property to its completion, and even beyond, Charlotte from the sales team has showcased a level of dedication and expertise that is truly unique.Her in-depth knowledge of the company, the properties, and design has been of great help throughout the process, making it a smooth and enjoyable experience. I not only acquired my first home but have also gained insights into interior design and decor, which has been instrumental in creating a space that perfectly aligned with my vision. Charlotte is always quick to respond, for example going the extra mile to communicate with the head office when my solicitors were unable to. Charlotte's advice encompassed all aspects of the sales process, leaving no stone unturned. Her ability to explain complex technical details, such as the building's heat source pump and ventilation system, in simple terms has been extremely helpful.I would like to extend a huge thank you to Charlotte for her outstanding support and dedication throughout this journey. Her professionalism, expertise, and personal touch made a world of difference, turning what could have been a stressful process into a memorable one.I would also like to acknowledge Jenny and Laurie from the sales team for their incredible assistance. Kudos to Croudace for choosing such a fabulous team at Willowbrook Park!
Joanne · 10 May 2023
★★★★★ 5/5
TrustpilotAlways ready to help!
Thought getting a new build was going to be a bit of a head ache, but Charlotte and Laurie made it a breeze!They always had the information to hand and was able to guide to the right direction, or provide the support needed to overcome any obstacles found. A great team who are always ready to help.
Daniel · 9 September 2024
★★★★★ 5/5
TrustpilotI had a very positive experience… purchased property from Croudace Homes Limited and their representative Ms Claire Wood
I had a very positive experience dealing with Claire Wood during our property search in Barming, Maidstone.
Amirabbas · 3 May 2026
Agent replied · 3 June 2026
We're happy to hear that the property search was a positive experience. It's great to know that the guidance, communication, and proactive approach were helpful, especially during negotiations. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotGreat After sales Service
Great Customer Service, Emma is responsive and almost everything is arranged and handled within a few days. A few snags but nothing major, operation team Guy is phenomenal, punctual, polite and friendly. Most importantly those snags were resolved quickly in good quality, I couldn’t ask for more. My house is finished in high quality which has reflected in the price.
Yollanda · 10 July 2024
★★★★★ 5/5
TrustpilotCan Highly recommend Nikki
Can Highly recommend Nikki, knowledgable and kind. we bought the last house on the last phase and it was done within 4 weeks of viewing, we used Croudace's conveyancing team who were excellent. Tiny bit of snagging, but this has been quick to resolve, so far so good. Super Happy!
Susan · 26 November 2024
★★★★★ 5/5
TrustpilotThe staff were amazing very welcoming…
The staff were amazing very welcoming and accommodating, the houses are spectacular and very well thought out.
Jack · 12 April 2026
Agent replied · 3 June 2026
We're glad you enjoyed your experience. It's wonderful to hear that our staff made you feel welcome and that you appreciated the houses. Thanks!
★★★★★ 5/5
TrustpilotSuper house built by a brilliant team effort.
We have just purchased a new build home from Croudace Homes at Willowbrook Park Didcot. We are absolutely delighted with the new 3 bedroom detached house. The quality of the finish is impeccable from top to bottom. Special mention Alex for his attention to detail in doing a great job. Also to John and especially Charlotte Sales Consultants who made the whole process so smooth. Helpful clear communication every step of the way from start to finish. They both made us feel so welcome and looked after us. Moving house is always stressful but they looked after the detail so well. When we moved in and any issues all minor were quickly followed up by Mark who speedily gets things done. The whole team at Didcot work together as a team and it shows in every aspect. Well done Croudace they are a credit to you.
Philip · 20 December 2022
★★★★★ 5/5
TrustpilotVolunteers at Elizabeth Court Care Home
Last week we had 10 volunteers from Croudace come to our care home for 3 days.
Suzanne · 16 April 2026
Agent replied · 3 June 2026
We're so happy to hear that the volunteers' visit had such a positive impact! It's wonderful to know that residents enjoyed the activities and companionship. We appreciate your kind words and are grateful for the opportunity to contribute to the residents' well-being. Thank you for sharing this lovely feedback.
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