Every review we hold for the Tendring office, from every platform, shown as written. First names only.
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5/5
GoogleSam showed us around some houses, was very helpful gave us a lot of time to walk around and ask questions. David is an incredible character, very welcoming and incredibly helpful. Nick helped us with a mortgage too. Would definitely use these again, and would recommend to anyone!
Updated this review because of how incredible William H Brown have been. We would have lost the property if it wasn't for the hard work from David and Nick chasing up my solicitors because they were being very slow.
Luke Β· 23 October 2021
Agent replied Β· 22 October 2024
Thank you for your kind review Luke, from Sam and The Team at Harwich.
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5/5
GoogleDan and the team provided a slick and professional service, finding a suitable tenant quickly for our property. Everything was dealt with by them under their finders only contract, and we were grateful for their help for a smooth transition. Thank you to the team!
Diane Β· 23 August 2024
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review Diane. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHuge thanks to Dan who has been ever so patient and reliable with contacting me around work whilst also making sure to process my applications as quickly as possible to suit mine and my child's needs, wants and urgency. Thank you. π β¦
Charmaine Β· 22 September 2024
Agent replied Β· 22 October 2024
Thanks Charmaine for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleChristine Pratchett has been an invaluable support to myself and my partner relating to a house which we let through William H Brown. Her professionalism and kindness combine to provide a most efficient service.
Mr Whiting.
Claire Β· 4 December 2024
Agent replied Β· 9 December 2024
Many thanks for the great 5* review and your kind words Claire. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDan in harwich what a legend answered all my questions about birch avenue and really set my mind at ease about the move... unfortunately someone that had already viewed it got it... hopefully the next one but Dan is most definitely the man to speak about any rentals in harwich... would give 6 stars if I could
J Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your kind 6* review! - Best wishes, Scott @ Customer Care
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5/5
GoogleMy family are moving to Harwich early May & everything has gone so smooth, quickly & well. Dan has been very helpful & friendly & is always willing to answers any questions & to get back to you on anything. The best moving experience Iβve had.
Georgia Β· 25 May 2024
Agent replied Β· 22 October 2024
Many thanks Georgia Stone for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotAppalling service
Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars π‘
Beverley Β· 17 March 2026
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5/5
GoogleWhen we first viewed our new home, we were met by Daniel Bennett of the Harwich branch. He welcomed us into the home, explained about the social distancing measures for covid and proceeded to show us around the home. Daniel took pride in his job as well as the house we were viewing. We spoke to him continuously throughout the view and answered all the questions we had with ease.
We decided we wanted the house that night so left Daniel a voicemail out of hours. The following morning, Daniel promptly contacted us and gave us further details; since then he has been a non stop help, answering all queries and contacting the landlord when we requested or if he didn't know an answer. Nothing has seemed a hassle and he has been helpful throughout! Even helping my partner move in a table!! Couldn't fault the service with William H Brown, thanks to Daniel!
Highly recommend William H Brown as a letting agent and have even told friends and family of our great service.PositiveResponsiveness, Quality, Professionalism, Value
Briony Β· 23 October 2020
Agent replied Β· 22 October 2024
Thank you so much
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5/5
GoogleI have just used William H Brown to process my home move and I couldn't thank Daniel enough for all of his help throughout the process. He was highly professional, responded quickly to all of my queries and helped me every step of the way. From finding a property, to the viewing, to collecting the keys, Daniel made it so easy for me. If I ever decide to move again in the future I will definitely be using this team again!! Absolutely brilliant service!! Thank you so much for everything!PositiveResponsiveness, Professionalism
Terri Β· 23 October 2020
Agent replied Β· 22 October 2024
Thanks for giving our William H Brown Harwich Dovercourt Team a five-star review. If we can help with anything else please give us a call.
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5/5
GoogleHighly Recommend Daisy if youβre new to buying or just unsure. Weβve just received our mortgage offer and Daisy has been there every single step of the way no matter what time it is. She is so helpful and makes mortgages a not so scary process. Very helpful and will be using again in the future!!
Luke Β· 9 April 2025
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5/5
GoogleI have used William H Brown for estate agent services (with special thanks to Isabella & Robert) and mortgage broker services (special thanks to Daisy) and all have been competent, dedicated and provided me with great service.
I am a very happy client and highly recommend to use their services when looking for properties.
Sean Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFriendly service, very helpful. Daniel made everything easy.
Paul Β· 17 September 2025
Agent replied Β· 17 October 2025
"We're so happy to hear that our service and Daniel's assistance made your experience enjoyable. It means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleFrom start to finish Daisy was amazing! Especially for a first time buyer always explained things well and was always contactable whenever I had my annoying questions. Couldnβt recommend her enough
Arron Β· 12 December 2024
Agent replied Β· 9 January 2025
Itβs really lovely to read another 5* review and recommendation Arron. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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5/5
GoogleDaisy has been amazing from start to end-she explained everything in a clear way, was always on the end of the phone/email to answer all my silly questions and I would highly recommend her to anyone!
Charlotte Β· 23 August 2024
Agent replied Β· 22 October 2024
Thank you for your thoughtful 5* review and recommendation Charlotte! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWould like to thank Dan so much for his help in finding our new home! As soon as we said yes Dan did everything in his power to make our move a quick and smooth one.
Elizabeth Β· 23 August 2024
Agent replied Β· 22 October 2024
Thank you Elizabeth for your wonderful 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGoing through the process of buying a house and Jay has been a massive help answering all my questions. He has helped by trying to get all the viewing on the same day as we have a long distance to travel.
Shaun Β· 6 August 2025
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5/5
GoogleDaisy is absolutely incredible and so so helpful, explained everything to us, and answered all of our many questions! If I could give 20 stars I would π thank you for everything! β¦
Lucy Β· 22 September 2024
Agent replied Β· 22 October 2024
Many thanks Lucy for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAs a first time buyer, it was pretty intimidating buying a house but that said, I couldn't have done it without the help of the in house mortgage broker Daisy.
Anytime I had a question, she got back to me straight away and made the whole process incredibly easy!
Cant recommend enough.
Scott Β· 17 September 2025
Agent replied Β· 17 October 2025
Thank you for sharing your experience! We're thrilled to hear that Daisy, our in-house mortgage broker, made the homebuying process easy and stress-free for you. We pride ourselves on providing exceptional customer service and we're happy to have been a part of your journey. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleFrom start to finish they helped make our dream of moving to a new home effortless. Sharon and Michelle worked tirelessly chasing solicitors and Daisy the mortgage advisor, well, she is not only a fantastic mortgage advisor but a warm and kind hearted person. She really helped us understand our finances and explained the process to us in clear and easy to understand way. Thanks all of you for helping us to find our forever, family home.
Jess Β· 11 November 2024
Agent replied Β· 9 December 2024
Thank you so much for your wonderful 5* review Jess! We're thrilled to hear that Sharon, Michelle, and Daisy made your home buying experience effortless and enjoyable. Congratulations on finding your forever family home! Best regards, Lucy, Customer Relations Team
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5/5
GoogleI had a lovely experience with William h.Brown.
Daisy Cornell is my mortgage service manager and I can say these few things;
Sheβs very friendly,articulate,fast,she knows what sheβs doing and my experience with her is phenomenal.Ill define recommend my friends because of Daisy.
Customer experience is 100/100
Oluwatobi Β· 15 May 2025
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5/5
GoogleCannot recommend this team enough especially Dan he has helped us so much throughout the whole process to rent heβs been really understanding! He kept up updated throughout it all and was quick with answering any questions we had, Thank you Dan!
Paige Β· 26 March 2024
Agent replied Β· 22 October 2024
Thank you paige wheeler for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
Emily Β· 15 October 2025
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5/5
GoogleIβm moving into my first rental with WHB and I could not recommend them enough! Dan has been super helpful, responding quick to emails/calls ectβ¦ everything has gone smooth and quick! Thank you to Dan and the team at WHB
Maddie Β· 25 April 2024
Agent replied Β· 22 October 2024
Thank you for your 5* review and recommendation Maddie Jones. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotGood renting experience withβ¦
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
Hanan Β· 4 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.