Trusted Agent profile · Harwich
★★★★★
382 reviews across 2 platforms
280/282 High Street, Dovercourt, Harwich, CO12 3PD, CO12 3PD
William H Brown's office in Harwich, at 280/282 High Street, is rated 4.2 out of 5 across 382 reviews on two platforms, including 281 Google reviews rated 4.9.
Every review we hold for the Harwich office, from every platform, shown as written. First names only.
5/5
GoogleHighly Recommend Daisy if you’re new to buying or just unsure. We’ve just received our mortgage offer and Daisy has been there every single step of the way no matter what time it is. She is so helpful and makes mortgages a not so scary process. Very helpful and will be using again in the future!!
5/5
GoogleVery supportive and responsive to all our questions.
Many thanks for leaving us your great 5* review. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have used William H Brown for estate agent services (with special thanks to Isabella & Robert) and mortgage broker services (special thanks to Daisy) and all have been competent, dedicated and provided me with great service. I am a very happy client and highly recommend to use their services when looking for properties.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly service, very helpful. Daniel made everything easy.
"We're so happy to hear that our service and Daniel's assistance made your experience enjoyable. It means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFrom start to finish Daisy was amazing! Especially for a first time buyer always explained things well and was always contactable whenever I had my annoying questions. Couldn’t recommend her enough
It’s really lovely to read another 5* review and recommendation Arron. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleDaisy has been amazing from start to end-she explained everything in a clear way, was always on the end of the phone/email to answer all my silly questions and I would highly recommend her to anyone!
Thank you for your thoughtful 5* review and recommendation Charlotte! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWould like to thank Dan so much for his help in finding our new home! As soon as we said yes Dan did everything in his power to make our move a quick and smooth one.
Thank you Elizabeth for your wonderful 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGoing through the process of buying a house and Jay has been a massive help answering all my questions. He has helped by trying to get all the viewing on the same day as we have a long distance to travel.
5/5
GoogleDaisy is absolutely incredible and so so helpful, explained everything to us, and answered all of our many questions! If I could give 20 stars I would 🌟 thank you for everything! …
Many thanks Lucy for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a first time buyer, it was pretty intimidating buying a house but that said, I couldn't have done it without the help of the in house mortgage broker Daisy. Anytime I had a question, she got back to me straight away and made the whole process incredibly easy! Cant recommend enough.
Thank you for sharing your experience! We're thrilled to hear that Daisy, our in-house mortgage broker, made the homebuying process easy and stress-free for you. We pride ourselves on providing exceptional customer service and we're happy to have been a part of your journey. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFrom start to finish they helped make our dream of moving to a new home effortless. Sharon and Michelle worked tirelessly chasing solicitors and Daisy the mortgage advisor, well, she is not only a fantastic mortgage advisor but a warm and kind hearted person. She really helped us understand our finances and explained the process to us in clear and easy to understand way. Thanks all of you for helping us to find our forever, family home.
Thank you so much for your wonderful 5* review Jess! We're thrilled to hear that Sharon, Michelle, and Daisy made your home buying experience effortless and enjoyable. Congratulations on finding your forever family home! Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a lovely experience with William h.Brown. Daisy Cornell is my mortgage service manager and I can say these few things; She’s very friendly,articulate,fast,she knows what she’s doing and my experience with her is phenomenal.Ill define recommend my friends because of Daisy. Customer experience is 100/100
5/5
GoogleCannot recommend this team enough especially Dan he has helped us so much throughout the whole process to rent he’s been really understanding! He kept up updated throughout it all and was quick with answering any questions we had, Thank you Dan!
Thank you paige wheeler for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’m moving into my first rental with WHB and I could not recommend them enough! Dan has been super helpful, responding quick to emails/calls ect… everything has gone smooth and quick! Thank you to Dan and the team at WHB
Thank you for your 5* review and recommendation Maddie Jones. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
1/5
GoogleMy experience with the Harwich Dovercourt Branch, and Robert Ellen, the Assistant Branch Manager in particular, is awful. Ellen actively advertised, discussed and booked appointments with myself to view houses that have already been sold. When challenged on the sale status of the properties, he cancelled the viewings and said "they are sold". These properties are still currently listed as "available" on William H Brown's Harwich Dovercourt website and Rightmove. When I rang the auction-site direct, I was told that one of the properties was sold months ago. To make matters worse, Ellen then proceeded to automatically book viewings for other properties on his books that I hadn't requested. I have taken dated screenshots of all properties and kept all emails on file. I will be reporting Ellen and the Harwich Dovercourt Branch to the National Association of Estate Agents, Propertymark and Royal Institute of Chartered Surveyors. This branch have wasted my time by pretending to sell houses that are already sold. To deliberately mislead a potential buyer about a property is unethical. If I could sum up my experience with Robert Ellen and his team at Harwich Dovercourt, all that's left to say is .. Buyer Beware.
5/5
GoogleDaisy was amazing, explained everything so clearly to me and helped me feel calm about the situation with the rise in rates. I’m extremely grateful for all her help. I will say the £599 fee is a bit steep, I was hesitant because of this, it’s alot of money when people don’t have much at the minute. If it wasn’t for Daisy being so amazing then I would have gone elsewhere. She’s a real credit to you. Big thanks to her!!
5/5
GoogleI was looking for a property that worked for me and my forever growing family and you all made it happen. you were understanding and kind and when I was unsure on forms you helped me with filling them out. You kept me up to date with everything you all were considerate and patience. Thank you to Daniel Morgan and the team you have made me and my little family happy and thought the little welcome package was very thoughtful and kind.
5/5
GoogleHave used William Brown as a letting agent for a while now. It’s been Daniel Morgan who has been dealing with the property for me, and I have always found Dan to provide and outstanding service. He is always on hand to help, and nothing is ever too much trouble for him. The service he has provided to both myself and my tenants has been second to none, and I am very grateful for Dan’s assistance. I would definitely recommend him and William Brown to others. Thanks Dan for always going above and beyond, you’re a real asset to the company.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleMe and my partner are first time buyers and were originally so confused where to even start! We had a consultation with William H Browns mortgage broker Daisy Cornell and she made us feel completely at ease!! Explained everything in such a clear and precise way, she has been so hands on and contactable when we have any questions. We were worried due to my partners credit score but she managed to get us a mortgage and we have now had a mortgage offer within 2 weeks of even meeting her!! Absolutely over the moon with her work and cannot recommend her enough!🫶🏻
Many thanks for your marvellous 5* review and recommendation Rose. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are very happy with the service we have received from WilliamHBrown who sold our house in just over 2 weeks. An online estate agent failed to generate many viewings in 3 months, and after a phone call from Sam, we decided to go with WilliamHBrown. Alex, Sam and Sarah all deserve a special mention, especially Sam who did the viewings. Many thanks to all of the team at Harwich.PositiveProfessionalism
Thank you Mary
5/5
GoogleWe would like to thank Daniel for all the help and support he provided during our recent hunt for a new home. Daniel was extremely professional, proactive and went beyond what we could reasonably expect from him. He actively kept us informed throughout the process and he made the transition very smooth. At all times we felt that we were in capable and competent hands. Thank you Daniel.PositiveResponsiveness, Professionalism
Thank you for your kind review it is much appreciated especially by Daniel and the rest of the Harwich Team
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