William H Brown Harwich reviews

★★★★★ 5/5

Google

I would like to say a big thank you to Christine, my Residential Property Manager, for the excellent assistance she provided when my flat had no power this morning. Christine was very helpful, responsive and professional throughout the situation. She took the time to listen to the problem, acted quickly to get it addressed, and kept me informed along the way. Her friendly and reassuring approach made a stressful situation much easier to deal with. I really appreciate her support and dedication. Christine is a credit to the property management team, and I would definitely recommend her to other residents. Thank you, Christine!

Crawford · 4 October 2026

★★★★★ 5/5

Google

Daniel at William H Brown has been absolutely amazing for the absolute exceptional work and working with us to make everything as smooth as possible and I also have to thank Denny as well for the assist as well excellent crew to work with if your looking to rent from the estate agents. Cheers for everything guys

Scott · 4 October 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Had a meeting with a Daisy to discuss getting trying to get a mortgage as a first time buyer for a property we found. She was so helpful from the start and was always up to date with what’s new and going on. She found us the best rate compared to others we see and she is always on hand to help with any questions. There was a few complications with myself due to getting divorced and having different names on different documents but Daisy was so patient and reassuring that we was going to get there and just like that we got our mortgage offer and we’re ready to move forward on buying the property we found. Would highly recommend to all my friends and family. Thank you Daisy

Kayleigh · 17 September 2025

★★★★★ 5/5

Google

I can’t recommend Daisy highly enough. They are incredibly friendly and approachable, and really took the time to explain everything in a clear and straightforward way. They were attentive to detail and always made sure I felt comfortable and confident throughout the process, answering all my questions with patience and in a way that was easy to understand. It made what could have been a stressful experience feel smooth and reassuring. I would happily recommend them to anyone looking for a mortgage broker.

Tamzin · 17 September 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Exceptional Service from Daisy Cornell and the Team at William H Brown We’re incredibly grateful to Daisy Cornell and the brilliant team at William H Brown for helping us put in an offer on our first home within just one month. Daisy was with us every step of the way, offering expert guidance, constant support, and genuine care throughout the entire process. Her professionalism, attention to detail, and clear communication made what could have been a stressful experience feel smooth and exciting. She also recommended Juno Solicitors, who have been absolutely amazing, efficient, responsive, and a real pleasure to work with. Now, just days away from completion, we’re feeling confident and well-supported thanks to Daisy and the team. We couldn’t have asked for better help and would highly recommend them to anyone looking to take that first step toward homeownership.

William · 17 September 2025

★★★★★ 5/5

Google

I've recently took on a tenancy threw William h brown in Harwich, from the very beginning Dan has been amazing, he's really gone above and beyond to make the process go smoothly.. Always friendly and super helpful, this has been a very stressful situation for me but Dan really put my mind at rest.. I've now had the new property just over a week and for some reason today my house key wouldn't work, I was locked out my property but more important my poor doggies were locked in and getting distressed, I called the office and within minutes Dan arrived at my property and sorted the situation out, so even after the tenancy was signed for and job complete Dan still went out his way to assist me... Great at his job and always happy to assist whenever he can.. Much Appreciated

Sarah · 8 October 2024

★★★★★ 5/5

Google

Dan made our move to Harwich a pleasure. Informative, clear and took stress out of the whole experience. He is a professional agent, one I would recommend to anybody who is moving home. Trustworthy and patient. With a great manner both polite and witty. Thanks Dan. L Woods

Lorraine · 15 October 2025

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

William H Brown have been brilliant with me and my partner, our first house together and a baby on the way, cannot fault Daniel Morgan at all, brilliant job by him and his team, would 100% highly recommend, made everything easy and simple for us during the move

Kirsty · 4 October 2026

★★★★★ 5/5

Google

My mortgage advisor Daisy has been absolutely amazing. She understood I needed extra explanation of everything as it takes me a while to soak it all in. She has answered every single email I've sent questioning things! She helped me with life insurance, income protection, home insurance, a will. She has been so so helpful. I don't know if I would have been able to do any of this without her 😁 I absolutely would recommend her for anyone thinking of getting a mortgage advisor.

Leeann · 26 July 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Google

Daisy has been amazing from the start! She answered the numerous questions I had, without hesitation and explained in a way that I understood! I was always welcomed in branch with a smile :) There was a lot of back and forth and appointments for various things and Daisy was to patient and very understanding with it all from start to finish. My mortgage offer was accepted quickly and Daisy also helped sort out my income protection and life insurance, which I was so grateful for as it's all very confusing to me! Thank you Daisy for all your help, you've been a star and I couldn't have done it without you! xxx

Natalie · 24 July 2024

★★★★★ 5/5

Google

My mortgage advisor Daisy has been absolutely amazing. She understood I needed extra explanation of everything as it takes me a while to soak it all in. She has answered every single email I've sent questioning things! She helped me with life insurance, income protection, home insurance, a will. She has been so so helpful. I don't know if I would have been able to do any of this without her 😁 I absolutely would recommend her for anyone thinking of getting a mortgage advisor.

Leeann · 24 July 2024

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

We have just moved into a beutiful bungerlow Sharon showed us round .Sharon is a star nothing was to much trouble she did everything she promised. So approachable friendly and bubbly she explained everything in English she explained each stage and followed up on our behalf quickly and professionally .without her being focused and taking her role seriously it would of taken much longer she is a credit to whbrown and we wouldn't think twice to have Sharon help us again if we buy another property .ty sharon for all of you support kindest regards cathy and danny .

Cathy · 24 June 2024

★★★★★ 5/5

Google

Daisy helped me with my remortgage and my new income protection policy. My mortgage completed today, as planned, with no issues! Daisy is super knowledgable and was always available if I had questions or worries, and overall made the process so simple and easy! Usually I wouldn’t be keen on buying lifetime ‘memberships’ to things like this but I will definitely be asking daisy for help again with my next remortgage, so the one off payment was really worth it. Would highly recommend daisy for mortgage services and everything else ☺️

Briony · 25 May 2024

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

I am giving this 5/5 star rating to Dan and his team for going out strength to strength to help me and my family get a home for us to rent that will be perfect for our needs. Dan completely understood my circumstances and was willing to do all he can to help and support me and my family. I cannot thank him enough for his support and anyone that’s looking to rent then 100% I recommend! Thank you Dan once again!!!! *****

Shantel · 25 April 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026