William H Brown Clacton On Sea reviews

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

Huge thanks to Olly and Tom! They were incredibly helpful, attentive, and went above and beyond to help me move out of a flat I was unhappy with and into the one I’m in now. Super friendly and professional, I couldn’t recommend them more

Collette · 20 October 2025

★★★★★ 5/5

Google

There Service has been amazing Tom and Olly made the renting process so easy for our first home and I honestly can't fault anything and can't thank them enough for all the help and the very quick process.

Bradley · 11 December 2025

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

We would like to let you know Michelle helped us with the buying of our bungerlow . Very approachable and got things moving for us we wasn't getting the answers from our lawyers and felt as though we wasn't being heard .Michelle straight away deal with the issues we had fast and very professional she knows her job inside out and to have her working with you was top class. If she said she will sort things she defently did ty so much we are loving our bungerlow and ty for helping us get moved in quickly kindest regards cathy and danny we would love it if Michelle was with us when we buy our next property

Cathy · 26 June 2024

★★★★★ 5/5

Google

i couldn't thank Tom and olly enough, as a outstanding team they have done everything they possibly could for me, we were in need for a family friendly home and they helped us from start to finish. They always replied to any enquiries I had and helped me throughout the whole time of me moving into my new home. Throughout out the whole experience, they were nothing but helpful,friendly and supportive. Even though moving Is a stressful time, it's great knowing you have your estate agent by your side when you have any questions/enquiries and worries regarding our new home. I am nothing but impressed Tom and olly. I will be recommending your service to anyone in need for trustworthy/professional estate agents when their moving into a new home. I highly recommend William h brown. Thank you Tom and olly.

Steve · 26 June 2024

★★★★★ 5/5

Google

We had a great experience with this estate agent from start to finish. Tom and Olly were very professional, responsive, and genuinely helpful throughout the whole process. Highly recommend.

Danielle · 11 February 2026

★★★★★ 5/5

Google

We have recently purchased our bungalow in Holland on Sea through William H Brown and must say the service was excellent we dealt with Jay and Dave and they were very helpful snd honest about all the properties we viewed. Also Michelle who finally got it over the line as there was a few problems with solicitors if it wasn't for Michelle i dont think we would have got there. I would highly recommend William H Brown 1st class service and thanks to all the team.

Thomas · 27 May 2024

★★★★★ 5/5

Google

Would highly recommend, been looking for a property to rent for a while then found this property with another one really close so can be close to my mum, they have been so helpful and considerate and understanding with everything helped us through it all and still helping us finalise everything couldn’t say anything wrong (Tom & Olly) is who we have been dealing with there so friendly and polite as well Thank you so much

Annalee · 11 February 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

I would like to say what a lovely team you have from Izzy that done our Veiwing ,Dave who did the negotiations and Michelle who’s help with tho solicitors was priceless I would throughly recommend using William H Browm Thanks so much Simom & Ruth

Simon · 1 September 2025

★★★★★ 5/5

Google

Macauley and Michelle at William H Brown in Clacton have been excellent. They are friendly, helpful, caring and kind and cannot do enough to help with the sale/purchase process. It is a stressful time, however, throughout it all we felt supported and listened to. The process from start to finish has been great and recommend William H Brown if you are looking for an organised, professional and supportive team. Thank you all for your help.

Molly · 11 February 2026

★★★★★ 5/5

Google

William h brown took over our rental property in Clacton at the beginning of the year, and I have to say right from the beginning Tom and Oliver, have been absolutely brilliant. We had a carbon monoxide leak in our property from our boiler and within 3 days the old boiler had been replaced with a brand new boiler. Oliver kept me updated the entire time of the progress and arranged for everything to be sorted so quickly. Both Oliver and Tom generally cannot do enough for you and go the extra length to make sure everything is sorted quickly as possible. Never had an estate agent who is willing to do so much, so extremely grateful.

Chantelle · 27 April 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

Most excellent people to deal with, a special mention to Michelle and Dave but the whole team there were extremely considerate and helpfull.

Kim · 11 March 2026

★★★★★ 5/5

Google

Tom and Olly made our first home search in Clacton stress‑free and efficient. From viewings to paperwork, they were professional, friendly, and fast, we moved in on our preferred date! A big thank you to both of them for making everything smooth and reliable. Highly recommended.

Teena · 9 August 2025

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

“I would like to express my appreciation to Tom and Olly from the William H Brown lettings team. They have been exceptionally professional, friendly, and supportive throughout the entire letting process. Their communication was always quick and clear, and they handled every step with genuine care and respect and treated me with courtesy and understanding. Their positive attitude and willingness to help made the whole experience much easier for me and Sanchala. Thank you, Tom and Olly, for your excellent service. I truly appreciate your support and highly recommend the team at William H Brown Clacton on sea.

Manori · 11 December 2025

★★★★★ 5/5

Google

Me and my partner have had a wonderful experience with tom and olly. They have been very helpful from the start and answered any questions we have had about the property and treated like any other individuals they have been super friendly and professional throughout the whole process and have continued to exceed in my expectations. They helped us find our long term home in a matter of days when we had been looking for a few weeks. The whole process had been as stress free as possible and a massive thank you again to olly and tom as they both have been so transparent with anything we have needed help with and consistently going above and beyond from fast replies to always making sure we are okay with the whole process and regular updates. Thank you tom and olly and we are looking forward to our moving date to get completely settled in.

Leah · 11 December 2025

★★★★★ 5/5

Google

Excellent service from the team at W H Brown in Clacton. In particular, Michelle was fantastic. She kept us fully informed on the sale with regular updates and advice, nothing was too much trouble. A truly friendly and efficient service received, thank you!

Clare · 25 August 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026