William H Brown Clacton On Sea reviews

★★★★★ 5/5

Google

I can’t thank all at William H Brown for the first class service I received from the minute they put my property on the market to selling it nothing was too much trouble for them and guiding me through the stages I would never have been able to do myself they took over and sorted with ease a special thank you to Michelle who kept me up to date and took a lot of the stress from me a well earned 10 star and more x

Angela · 4 October 2026

★★★★★ 5/5

Google

Me and my partner recently started renting through William H Brown. We went into the Clacton branch and spoke to Tom directly. He was very welcoming answered all questions we had regarding the property, company processes and got us a viewing booked in so quickly. Once we started the tenancy process, both Olly and Tom were great, no question was too much, they answered any that we had or tried their hardest to find out the answers for us. It was a breath of fresh air, after having issues with a different agent to come to Olly and Tom and have every worry or doubt completely disappear! Absolute superstars and we can't recommend both Olly, Tom and William H Brown enough!

Bella · 11 September 2026

★★★★★ 5/5

Google

Michelle has gone above and beyond, answering questions and making me feel better when things weren’t going the way they should. I’d recommend William H Brown all day long, as from the beginning I met with Connor who helped me with my mortgage, to Rob who showed me my dream house and lastly to Michelle who has been the glue holding me together sometimes when I am worried or panicked about the house purchase. Thank you Michelle 🥰🥳

Kimberley · 11 August 2026

★★★★★ 5/5

Google

I had a really great experience with Tom & Ollie. They made the whole process of looking for a flat feel smooth, straightforward and stress-free. They were friendly, helpful and always happy to answer any questions, making everything so much easier from start to finish. I really appreciate all their help and would definitely recommend Tom & Ollie to anyone looking for a flat!

Joe · 11 September 2026

★★★★★ 5/5

Google

Absolutely fantastic estate agents. Brilliant customer service, Very polite, smart and completely honest. Never had any issues with them, pretty easy to complete what I need. Very happy to assist you in everything you need to know. After having 2 bad experiences with haart and Barstow eves… Tom and Olly have been so helpful with my situation. If Tom has been busy Olly steps in and fills everything I needed. Both very busy guys but always made time to listen to me even in my emotional state and worry. As someone who struggles with basic life skills, These 2 have gone above and beyond to help me with everything I need to complete in order to rent my first property. They have explained everything in full to me without any confusion. Well recommended. Thank you so much for everything. you have been amazing. 10/10 to you both 😃

Toni · 11 May 2026

★★★★★ 5/5

Google

Spoke to Macauley regarding the possible sale of a property we own and also Kirsty regarding a re-mortgage. Macauley, unlike another estate agent, provided a realistic valuation of the property and Kirsty was able to find a very competitive mortgage product for us. An actual estate agent wasn’t required for the sale and no new mortgage was eventually needed. Both Macauley and Kirsty were absolutely first class in the advice given and their professionalism in dealing with us. If we ever need estate agents services again we will not hesitate in going to them first. Would 100% recommend them.

John · 11 May 2026

★★★★★ 5/5

Google

I can not praise the staff at W H Brown in Clacton, from the first viewing of my flat, to the 2nd viewing when we kept changing the times. Nothing was too much trouble. Shout out to the viewing ladies, to Macualey for getting the offer agreed and special mention to Michelle for keeping the process moving, keeping me updated with regards to the solicitors etc. I would definately recommend the branch and would use again. Thank you from the bottom of our hearts. Donna and Daisy Smiles

Daisy · 11 May 2026

★★★★★ 5/5

Google

Michelle is fantastic and I could not recommend her enough! Michelle was brilliant from start to finish while I was buying my house, even though the whole process took just over a year. Michelle kept me updated the whole time, always got back to me quickly and did everything she could to keep things moving. Any issues that came up were handled effectively, calmly and professionally which made such a big difference. It never felt like Michelle was just ticking boxes throughout the process. Michelle really cared about helping me get my house. I’m so grateful for all Michelle’s help and support along the way. Thanks again!

Jasmine · 11 April 2026

★★★★★ 5/5

Google

We had a fantastic experience with William H Brown and couldn’t recommend them more highly. Tom and Oliver were both exceptional throughout the entire process; professional, responsive, and genuinely supportive from start to finish. Tom was incredibly knowledgeable and always took the time to explain everything clearly, which made what can often be a stressful process feel smooth and manageable. Oliver was equally brilliant, proactive, friendly, and always quick to keep us updated, which we really appreciated. What really stood out was their communication and attention to detail. We always felt like we were in safe hands, and nothing was ever too much trouble for them. Thanks to Tom and Oliver, everything moved along efficiently and with minimal stress. We’re so grateful for their hard work and would absolutely recommend them to anyone looking for reliable and trustworthy estate agents.

Rebecca · 11 April 2026

★★★★★ 5/5

Google

From excepting an offer on my house to completion has taken approximately 7 months because of a complicated chain, in all that time I have spoken to every member of the team who have always been polite and very helpful, there is one member of the team I must give a mention, I cannot thank Michelle the sales progression manager enough, firstly for all the constant chasing keeping the chain together, all the phone calls letting me know how it was all going, to finally getting the sale over the line, I will definitely use William H Brown in the future, many thanks to Michelle and all the team.

Phil · 11 April 2026

★★★★★ 5/5

Google

Just rented my first property alone and was nervous with all the legal stuff. Tom and Ollie were absolutely fantastic. Very smooth process and great communication! I've had some dealings with other estate agents who were quite frankly awful and had no issues with William H Brown whatsoever. Thank you for helping me get my new home!

Jayde · 11 July 2026

★★★★★ 5/5

Google

Thank goodness for Michelle! I have had a very difficult sale and purchase which, on paper should have been plain sailing. But, I picked a very unco-operative solicitor who has done nothing to assist me and everything dragged on. Michelle has been the glue in this transaction and without her I don't know what would have happened. Whatever you pay her W H Brown its not enough! I have absolutely no hesitation in recommending this agency and if you find yourself in Michelle’s case load you are in the best hands. Thankyou so much

DJ · 11 December 2025

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Excellent customer service! Special thanks to Daisy & Macauley who has been fantastic at answering my questions and pointing me in the right direction. As a first time buyer it's very easy to get confused with what the next steps are or what the various terms mean but everyone I've spoken with at William H Brown is very friendly, understanding and happy to help. Would highly recommend and would use their services again in the future!

John · 11 January 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️, Fantastic experience with William H Brown (Clacton branch) I’ve had an absolutely fantastic experience with the team at William H Brown, Clacton. Although I’m just a few days away from completing my purchase, the whole process of dealing with them has been amazing. The team have been open, honest, and have kept me fully informed throughout. What’s really stood out is the level of care and humanity they’ve shown during what’s been a long and drawn-out buying process (through no fault of William H Brown). A special mention to Macauley J Smout, who was brilliant at the start of the buying process, and Michelle Barr on the sales progression side, both have been amazing. I honestly can’t thank them enough for their support and professionalism. I’m totally happy with everything so far, and fingers crossed all goes through smoothly, I’ll definitely be back with another glowing review once it’s all complete!

Mark · 11 November 2025

★★★★★ 5/5

Google

I cannot praise the staff at William H Brown enough. Everyone I dealt with were very helpful, friendly and knowledgeable. I would like to say a big thank you to Michelle who as far as I am concerned went above and beyond to help us through the whole process.

Irene · 11 July 2026

★★★★★ 5/5

Google

I have to say we were very pleased with the service we received from William H Brown when buying our new home from Macaulay who showed us around the property to everyone else who we spoke to on the telephone and i have to say a very Big Thank You to Michelle who was very helpful and supportive and very easy to talk to all the way through the process we would recommend you all

John · 11 December 2025

★★★★★ 5/5

Google

Was on with another agent before coming to William h brown . Glad I made the switch as they sold it swiftly. Special mention to Dave who was great . The lovely Michelle who got my sale across the line. All the staff were very friendly and professional.

Roger · 11 July 2026

★★★★★ 5/5

Google

A Big thank you Tom&Olly XX for all your help in assistance when obtaining my new flat in Clacton on Sea.Nothing was too much bother for them so very helpful all the time.Well done the pair of you good team work!! would highly recommend you both. 🩷🩷 …

Carol · 11 July 2026

★★★★★ 5/5

Google

Been with William h brown for about 7 months now, Tom and olly have been amazing throughout I had issues with my old place and they helped and support me throughout it all, they knew me and my friend were young adults and we don’t know everything about moving houses and what to say but they have been so patient and understanding, me and my friend wanted to stay with William h brown when we was finding a new property because I knew we would be able to stay with Tom and olly, they even helped us get the house we’re in now! and I’ve been so grateful with it all, fast replies, always checking up to see how we’re doing in our new property, all around both lovely gents, I’m very happy to stay with William h brown as long as I possibly can! Thank you Tom and Olly for everything you’ve done for us!

Sian · 20 October 2025

★★★★★ 5/5

Google

As a first-time buyer and a first-time mum, I had a fantastic experience with Izzy at William H Brown estate agents. She was incredibly knowledgeable, professional, and welcoming. Izzy went above and beyond to accommodate my circumstances, ensuring everything was as convenient as possible. She arranged for a parking space on the driveway and made sure that appointments were back-to-back to suit my schedule. It felt personal, and it was clear that she genuinely cared. Even though I didn’t end up buying a house through them, I would highly recommend Izzy’s services to anyone. Thank you again to Izzy at William H Brown. I really hope that your work is recognised within the company and that you continue to go above and beyond in your career.

Zoe · 18 October 2025

★★★★★ 5/5

Google

We sold our house with William H Brown. I have to say their service was amazing. Michelle Barr kept us updated at every stage and was very informative and would find answers to our questions quickly. The team are all friendly and professional, Izzy helped us with viewing when we wasn’t available to do so and James and David kept us updated with new properties for sale. Highly recommend them as an agent in the Clacton on sea and surrounding areas. Thank you all so much

Kerry · 22 September 2025

★★★★★ 1/5

Google

If I could leave minus stars or zero stars, I absolutely would. I rented a property through William H Brown and specifically dealt with both Ollie and Tom. Unfortunately, my experience was extremely disappointing, and the tenancy lasted only a very short three months. The property had not been checked at all before we moved in, which was confirmed to us by both Tom and Ollie. From the moment we arrived, we were met with dirt, filth and numerous serious issues throughout the property. During our short three-month tenancy, there were 10 separate leaks within the property, alongside numerous other problems. These included faulty electrics, which an electrician later confirmed could have KILLED my 3-year-old autistic child, a blocked bath, missing skirting boards, missing light fixtures, and numerous other issues. Despite the seriousness of the situation, and despite having hundreds of emails back and forth regarding the issues, around half of the problems still remained unresolved. When we asked for things that had been said or agreed to in writing so that we could protect ourselves and have a clear record of what had been discussed, Ollie refused to provide this information. This has now contributed to me being left facing approximately £2,000 in costs as a single mother to a baby and a child with SEND. Ultimately, we were forced to move out of the property because I could not continue putting my children’s safety at risk. I have evidence to back up everything I have stated in this review, including the condition of the property, the 10 leaks, the electrical issues and the correspondence surrounding them. My experience with William H Brown has left me extremely dissatisfied and, frankly, very disappointed. When you rent a home, particularly when you have children, you expect the property to be safe and suitable to live in. You also expect your letting agent to be helpful and to put the welfare of their tenants ahead of simply being concerned about money. If you want a suitable and safe home for you and your family, and you expect a letting agent who is actually helpful to their tenants, I would strongly recommend thinking very carefully before renting through William H Brown.

Charlie · 4 October 2026

★★★★★ 1/5

Google

Extremely disappointing experience with William H Brown. During our tenancy, we experienced a number of serious issues with the property, including constant leaks, electrical problems with the electrics repeatedly tripping, and concerns about live/exposed wiring. We also had vermin problems and a persistent smell, with a pest controller raising the possibility of a dead animal and vermin underneath the floorboards. The concerns about vermin were not taken seriously by William H Brown. We were eventually placed into temporary accommodation after the Fire Service deemed the property unsafe. This was particularly concerning as my partner was heavily pregnant at the time, and we were preparing for the arrival of our newborn. Despite the seriousness of the issues, we found the communication and handling of the situation extremely frustrating. After the tenancy ended, we were also faced with a Zero Deposit dispute involving claims for rent and alleged damage, which we disputed. Overall, the experience caused us significant stress and disruption. Based on our experience, we would not use William H Brown again.

Ryan · 4 October 2026