Every review we hold for the Clacton-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuch a pleasure to work with William H Brown Clacton branch on purchasing our first home. Jodie is amazing who dealt with our mortgage, she was extremely patient and explained everything to us. Michelle has also been brilliant, keeping us up to date and well informed. Both ladies made the whole process relaxed and we couldn't have asked for a friendlier branch to deal with.
Katy · 27 May 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review and your kind words Katy. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe purchased a house where William H Brown were the selling agent. I have to say their service was impeccable. Michelle Barr kept us updated at every stage and was more informative than the agent we used to sell our property.
Highly recommend them as an agent in the Clacton on sea and surrounding areas.
Would use them next time we move.
Dave · 6 September 2025
★★★★★ 5/5
GoogleThe team at William H Brown in Clacton were friendly and professional in every interaction, from when we made our initial enquiries through to our house being sold. Michelle provided effective communication between all parties and the team went out of their way to ensure the process went smoothly. Would highly recommend their services. A big thank you to you all.
Gemma · 27 May 2024
Agent replied · 24 October 2024
Many thanks Gemma Holman-Quinn for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
John · 3 September 2026
★★★★★ 5/5
GoogleRob Ellen is a absolutely legend of a man, found me my perfect home and forever be grateful, I passed up the property when I saw it online but he convinced me to take a look as knew what I wanted and glad he did. Michelle Barr took over the running around thereafter and pushed both sides to get the sake completed. Lovely people, happy to recommend their service anytime
Taks · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTom and olly have been life savers😂 they have helped me with my first time renting and were always there if I had any questions☺️ thank you guys😊
Millie · 11 September 2026
Agent replied · 11 October 2026
Thank you so much for your excellent 5* review! We are thrilled to have been able to assist you with your first rental experience. We are always here to help and we appreciate your support. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExceptional service above and beyond.
Alot of moving parts in the chain However William H Brown especially Michele was the glue to whole process.
Cant Thank them enough. Totally Recommend
Mark · 18 July 2025
Agent replied · 26 July 2025
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExemplary service start to Finish. Michelle was a credit to the company helping me through my first house purchase with grace and care. Jamie was also extremely helpful. Both parties were supportive friendly and very knowledgeable. One happy customer, I would be more than happy to refer her to any friend or family member. Simply Put thank you from the bottom of my heart.
OCTAVIAN · 27 February 2024
Agent replied · 24 October 2024
Many thanks for your outstanding 5* review Octavian. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTom and Olly were both great help! Made things go smoothly in regards to finding a property and moving in.
Carlie · 20 October 2025
Agent replied · 23 October 2025
Thank you so much for your kind words! We are happy to hear that Tom and Olly were able to make your property search and move-in process a smooth one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI want to say a massive thank you to Oliver. He helped me through the process and whilst my circumstances were not ideal, he was not deterred. There was a high level of communication. Referencing and paperwork were completed and I picked the keys up within two weeks of my initial viewing. I cant thank the team enough.
Thomas · 27 May 2024
Agent replied · 24 October 2024
Thomas Murray many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleWould not recommend. Sold us an unfinished dangerous property. Left with no heating, (no guarantee)house was in a total mess. Workman tools and rubbish left inside the house. Bag of harden cement left on the driveway. Asked the estate agent manager for help and advice we told it's nothing to do with them anymore, speak to the vendor whom didn't even reply. Just had to fork out £1600 to fix the roof and nothing was screwed down, roof tiles put in the wrong way, entire guttering system leaking and not screwed onto the roof. Rails on the stairs all lose, my kids nearly fell through. House was not worth the money. Spent nearly £3000 in unfinished terrible cowboy builders work. The property was advertised as fully renovated and finished to a high standard. Lies. Throughout the entire buying process we asked so many time for snagging to be done but was never successful. Out of 10 things that needed doing only two were completed. We did get serveyers in before that said the property was in perfect condition. Didn't even point out the incpmplete snagging bits that was important, not to mention the whole in the wall to the side of the house which they said they didn't notice.but clearly friends of the estate agents due to being the only servying company in Clacton. Never actually got to meet the manager in person as he always cancelled and sent someone else to the property.NegativeQuality, Value
Anthony · 25 October 2022
Agent replied · 24 October 2024
Thank you for your feedback. It is most disappointing to read your comments. The property you bought was not a new property, and was being sold as seen. There were some works that the vendor agreed to undertake prior to exchange of contracts, which to the best of our knowledge were completed. The surveyor you employed had no affiliation with our company, and is in no way connected to us. Your employed a surveyor of your own choice, and your buying decision was based on the contents of that report. You also employed your own solicitor that undertook your legal work, and should of looked into things like boiler guarantees etc. The condition of the property is in no way our fault, and this review is completely unfair. You were in constant contact with the branch manager, James, throughout the process. Your review is based on the assumption that the we had a connection to the your employed surveyor, and that somehow that report was biased. If you believe this to be the case, you should make a complaint to the relevant body. We recommend all buyers undertake a full survey, which we do not arrange, and employ a solicitor to undertake the conveyance.
★★★★★ 5/5
GoogleBig thank you to Tom and olly. There have both been amazing finding me a loving home There have been so patient will me and there are both so understanding there r both so easy to talk to and so understanding 😊 …
Charlie · 17 January 2025
Agent replied · 22 January 2025
Hi Charlie, thank you for your wonderful 5* review! We're thrilled to hear that Tom and Olly were able to assist you in finding a loving home and that you found them patient and understanding. Your kind words mean a lot to us. Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleOlly and Tom have made the experience very easy and they went above and beyond to ensure that my transition into my new home went as smoothly as possible, I would highly recommend their service
David · 11 July 2026
Agent replied · 11 October 2026
Thank you for your wonderful 5* review! We are thrilled to hear that Olly and Tom exceeded your expectations and made your transition into your new home an easy one. We pride ourselves on providing exceptional service and we appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOlly & Tom were exceptional in helping me throughout renting my property. They were always available to deal with my queries and were beyond obliging every time I called up be it early or late in the day. Much appreciation to both for their professional and helpful approach.
Anita · 4 November 2024
Agent replied · 11 November 2024
Hello Anita, thank you so much for your wonderful 5* review! We're thrilled to hear that Olly and Tom provided exceptional service and were able to assist you promptly and professionally. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWhenever I called up all the staff was polite and helpful
Tom showed me a property that I am now happily renting he was helpful and answered all my questions.
Oliver was a massive help to me sorting out my paperwork and helped me work around any hurdles that got in the way he was super patient and helpful.
Shannon · 27 April 2024
Agent replied · 24 October 2024
Thank you for your lovely review Shannon Revell. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThese guys have all been amazing, Oli and Tom went over and above to help up when renting a property. Since then we have both sold and purchased through William h brown. Dave, Jay and Michelle on the sales team made it all easy. Always a friendly welcome when you pop in. Made it all so easy
Caroline · 27 May 2024
Agent replied · 24 October 2024
Thank you for your kind words, Caroline! We are delighted to hear that Oli, Tom, Dave, Jay, and Michelle provided you with exceptional service during your renting, selling, and purchasing experiences. We strive to make the process as easy and welcoming as possible for our clients. We appreciate your feedback and look forward to assisting you in the future.
★★★★★ 1/5
TrustpilotThe state Agent special in Hull area w…
The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-
with not including Solicitors fees it mean you have totally given their pocket-
They not charging the property price on commission base -
I told them straight away Not satisfied Absolutely Not -
Muhammad · 18 September 2026
★★★★★ 5/5
GoogleReally great service when selling our property. Michelle was wonderful and always had the time to deal with any issues. Very happy.
Cliff · 7 September 2025
Agent replied · 8 October 2025
"Thank you so much for your kind words! We're thrilled to hear that Michelle provided top-notch service and tackled any issues with ease. It was a pleasure working with you and we appreciate your support." Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing staff Olly and tom were fantastic can't fault them at all really happy with how fast things moved along.
Sophie · 4 October 2026
Agent replied · 11 October 2026
Thank you for your kind words! We are so glad that Olly and Tom were able to provide you with exceptional service. Our team works hard to ensure a fast and efficient process for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
Trustpilotthis company are self deluding idiots
this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct
QUANO-MAN · 18 March 2026
★★★★★ 5/5
GoogleThe team at WHB were fantastic. I was on the market with another agent but WHB smashed it and beat them to it. Michelle and Olly were fantastic in helping me and are truly an asset to the company. Anyone looking for the best local estate agent, don't look anywhere else, call William H Brown
Tang · 27 May 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review Tang Andrew. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotSo we had called up about a property
So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service
Liam · 6 July 2026
★★★★★ 5/5
GoogleTom and Olly was amazing, really helpful with the whole move in process and very professional and polite
Liam · 24 September 2025
Agent replied · 8 October 2025
Thank you for your kind words, we are thrilled to hear that our team was able to provide you with a smooth and professional move-in experience! We strive to exceed expectations and are always here to help with any needs you may have. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRented a property and and the whole thing was so quick and smooth thanks to the lovely olly and Tom who were so friendly and helpful, couldn’t have asked for more.
Joanne · 11 July 2026
Agent replied · 11 October 2026
Thank you for your review! We strive to make the rental process quick, smooth, and enjoyable for all our clients. Olly and Tom are wonderful additions to our team and we are glad they could assist you. Kind regards, Lucy, Customer Feedback and Support Teamappreciate your support and hope to work with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
