Trusted Agent profile · Telford
Verified
★★★★★
730 reviews across 2 platforms
56 Southwater, Telford, TF3 4DE
DB Roberts's office in Telford, at 56 Southwater, is rated 4.8 out of 5 across 730 reviews on two platforms, including 453 Google reviews rated 4.9.
Telford Centre Branch is the flagship DB Roberts office, we are the only estate agency located within Telford Shopping Centre & the sales team and mortgage advisor are always at hand to help.
Every review we hold for the Telford office, from every platform, shown as written. First names only.
5/5
GoogleWhile I did not purchase a property from DB Roberts. The dealings I did have with them were always professional, the communication was better than most of the agents I dealt with. Lewis was very clear and straightforward in answering my questions which was greatly appreciated.
5/5
TrustpilotI just want to thank Josh for his…
I just want to thank Josh for his brilliant help!
5/5
TrustpilotForever home secured with DB Roberts and Sue
Sue was great from start to finish. The purchase of our dream home was elongated due to an extensive chain but Sue kept us up to date and chased updates when needed. We are now in our forever home and couldn’t be happier.
5/5
TrustpilotWe have recently started working with…
We have recently started working with DB Roberts. They now manage our rental property and I must say they have been very professional from the start. Very efficient and sort everything out!! Will definitely be using them again in the future!
Thanks for the great feedback Ricky! We’re so glad to hear you're happy with how we’re managing your rental property. It’s brilliant to know that our team has made everything so smooth and professional from the very start. We look forward to working with you more in the future.
5/5
GoogleExcellent Staff and Service, communication fantastic, if they say they would do something then it is done instantly I would highly recommend them.
Thank you Kim for your kind review and recommendation. We are delighted to hear our staff provided an excellent service and communicated throughout. Thank you for choosing DB Roberts!
5/5
TrustpilotOur Transaction has been organised, controlled, & informed throughout.
Lisa and the team were able to arrange for us to view within less than 12 hours, got our property on the market in 24 hours, agreed a sale in 5 working days and negotiated our onwards purchase within 1 Day. We have had support obtaining a mortgage and have been referred to a conveyancing firm who have completed initial paperwork immediately. As far as selling and buying a property goes, we couldn't have had a better experience. Communication throughout has helped manage our expectations and reduced stress. Strongly recommend using DB Roberts. Hopefully our sale and purchase continues to progress as smoothly.
5/5
TrustpilotGreat team work!
We have now been dealing with DBRoberts for about 7 years. Selling, buying - but mainly trusting them to help & support us with our rental properties. We can not rate them highly enough. Lisa is our ‘go to’ & she is supported by a great team of friendly, helpful, supportive, professional & knowledgable people.Most recently, we needed help & support in finding a new tenant as our current one had been successful in buying her own home. DBRoberts had found her for us in 2020 & she was a joy, so when she moved on we turned once more to DBR without hesitation. This time, my contact was Tia - & what a great job she has done. She has supported, guided & advised us through the whole process & kept us informed at every step. She has been a delight to deal with & a great part of the team. Once again, the team have found us what we think will be great tenants who will be moving in very soon with the minimum of delay so that there is hardly any break between our tenants - just enough time for our property to be inspected & any small jobs it needs doing to keep it in A1 condition. In this part of the process, we were supported very well by Alison, who we have come to trust as a good judge of character - & Lisa is always there as a guiding hand who oversees the whole thing.We feel confident that our new tenants will work out well - but we also know that if we have any problems or issues at all, once again, DBR will be there to help & support us through whatever it is. We also appreciate that they will be there to help our tenants too & we hope that they have felt supported, well advised & helped by DBR too. We like to think we are a team working together so that all concerned have a good experience. For us, we believe that DBR certainly achieve that.
4/5
TrustpilotDB manage my property
I moved into a DB Robert’s property in August last year. The process from viewing online to actually moving in was around 2.5 months. Some of which was affected by me and rent timings but generally it wasn’t the fastest process like finding a shared house for example.The paperwork was an awful lot less than I recall in past renting and there’s no upfront costs or fees to the administrator, however, prices for the monthly rents have gone up (not DB Robert’s but generally speaking)… DB manage my property on behalf of the landlord and lady, I’ve mostly been left to my own devices apart from a couple inspections and every time I’ve called DB the staff are always really friendly. I needed to change the rent payment date and preferred a new contract stating such, although it was an unusual request, Bethany from Telford branch was able to accommodate and I was able to provide a new one for other purposes. The admin of DB are very helpful and approachable no matter which branch.
5/5
GoogleSue was very helpful and kept in touch with me
Thank you for your review! We’re pleased Sue could provide the support you needed and keep you updated along the way.
5/5
GoogleBoth Miah and Sue were very helpful and made the process so easy. Sue found me houses to view (including the perfect one) and Miah kept me informed on all the processes, and helped me get an offer accepted. I can’t thank them both enough!!
5/5
TrustpilotStraight forward and friendly
Nicole and the team at DB Roberts are always super friendly and approachable, and have been right from the start.Everything has been straightforward and hassle free as tenants, it's easy to get a hold of them when you need to and communication is a breeze.
Your feedback is greatly appreciated, and we're glad to hear that we've been able to provide a positive rental experience for you.
5/5
TrustpilotExceptional Service and Smooth Sales Process
I recently had the pleasure of engaging with DB Roberts for the sale of my house, and I couldn't be more impressed with the service I received. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction.One standout individual who deserves special recognition is Jessica. Her exceptional customer service and account managing skills truly made all the difference. Jessica went above and beyond to ensure a fast and smooth sales process. Her attention to detail, proactive communication, and willingness to address any concerns or questions promptly were truly commendable. She took the time to understand my needs and preferences, and she worked tirelessly to meet them every step of the way.Throughout the entire process, Jessica exhibited a high level of professionalism and dedication. She was always accessible and responsive, providing regular updates and guidance to ensure everything progressed smoothly. Her knowledge of the market and expertise in sales negotiation were evident, and I felt confident knowing she was representing my interests.Thanks to Jessica and the team at DB Roberts, what could have been a stressful experience turned out to be surprisingly seamless and hassle-free. Their commitment to excellence and personalized approach set them apart from other agencies I've worked with in the past.In conclusion, I wholeheartedly recommend DB Roberts to anyone looking to buy or sell a property. And to anyone fortunate enough to work with Jessica, you can rest assured that you're in capable hands. Her dedication, professionalism, and exceptional customer service truly make her a valuable asset to the team.
5/5
GooglePurchasing our first home with DB Roberts,and the experience has been great! Attentive staff, especially Ellis who helped us close the deal quickly in the same day,he kept us updated throughout the day and helped us through unknown …
5/5
Trustpilotprofessional service
Always a professional service provided by Lisa, Nicole and the team there.
5/5
GoogleI had a fantastic experience working with Rhys during my property search. His communication was flawless from start to finish. I was kept consistently updated. Thanks for your exceptional work.
Thank you for the kind words. It was a pleasure helping you with your property search, and I’m really glad you felt well informed throughout the process. Wishing you all the best moving forward!
5/5
GoogleHave found them to be a really friendly estate agent (compared to others who were pushy and borderline harassed me). I mainly spoke to Sue Hardeman during the house searching and now purchasing process and she has been both lovely and professional. Definitely recommend.
5/5
TrustpilotNicole and the whole team were an…
Nicole and the whole team were an amazing help throughout the whole process from beginning to end, great customer service skills from the whole team. Very helpful and informative of the whole process. The first time I’ve dealt with D B Robert’s, but would definitely recommend to landlords and tenants alike a great team of people
5/5
GoogleI had a fantastic experience working with Miah. She was professional, knowledgeable, and incredibly supportive throughout the entire sales process. Miah kept me informed every step of the way and made what could have been a stressful time …
5/5
GoogleGreat experience with DB Robert Estate Agent! They were friendly, professional, and really helpful throughout the whole process. Made buying my home easy and stress-free. Highly recommend!
Thank you for your kind review and recommendation. We're delighted to hear that you had a great experience with DB Roberts and that our team was able to make the home-buying process as stress-free as possible. We wish you all the very best in your new home!
4/5
TrustpilotFriendly service
Emily Little was always friendly during interactions. I fed back that second viewings would benefit from additional time allocated to allow for measurements and a more in-depth look of the property, which she took on board and offered to arrange another extended viewing. She was compassionate when I shared how I found price negotiations on properties stressful and did not push me into making an offer until I was ready to do so. When I asked for additional information on the loft space on a property I viewed, photos were taken and sent to me promptly. Overall, I would recommend Emily as an estate agent.
5/5
TrustpilotA special thanks to Katie!
Five years ago I sold my property with DB Roberts, having been happy with the service, I invited them to carry out an appraisal on our next home. Surprisingly, they remembered me from all those years ago, which I thought was a really nice, personal touch. I found Katie Dennant to be incredibly professional and knowledgeable, and in addition to this, she squeezed us into her super busy diary last minute to suit us.Another special mention and our personal thanks to Katie, who was the only agent, out of four other competitors, to pick up on a particular stipulation associated with our house, which meant we could not put our property on the market this year. Katie’s awareness and scrutiny surrounding this particular stipulation avoided multiple parties wasting time and funds. We were really most grateful for this. While we cannot put our house onto the market this year, we shall certainly be back in touch with her when we are in a position to do. Big thanks to Katie!
5/5
TrustpilotA special thanks to Katie!
Five years ago I sold my property with DB Roberts, having been happy with the service, I invited them to carry out an appraisal on our next home. Surprisingly, they remembered me from all those years ago, which I thought was a really nice, personal touch. I found Katie Dennant to be incredibly professional and knowledgeable, and in addition to this, she squeezed us into her super busy diary last minute to suit us.Another special mention and our personal thanks to Katie, who was the only agent, out of four other competitors, to pick up on a particular stipulation associated with our house, which meant we could not put our property on the market this year. Katie’s awareness and scrutiny surrounding this particular stipulation avoided multiple parties wasting time and funds. We were really most grateful for this. While we cannot put our house onto the market this year, we shall certainly be back in touch with her when we are in a position to do. Big thanks to Katie!
5/5
GoogleSteph & all of the staff have been brilliant throughout the whole process, highly recommend.
Thank you for your kind words and recommendation!
5/5
GoogleFab service from Tia at DB Roberts, from the viewing to negotiating and agreeing a sale. Thank you so much! :)
Thank you for your kind words! We are so happy to hear we provided such a great service. We will be sure to pass your comment on to Tia!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Telford office has 730 reviews across two platforms: 453 on Google, 277 on Trustpilot (across the whole business).
DB Roberts Telford is rated 4.8 out of 5 across all 730 reviews, and 4.9 out of 5 on Google from 453 reviews.
DB Roberts Telford, 56 Southwater, Telford, TF3 4DE.
