DB Roberts Telford reviews

★★★★★ 5/5

Google

Rebecca was very professional and helpful.

Tina · 25 September 2026

★★★★★ 5/5

Google

Great experience, brilliant communication. Angel and her team did very well. They helped close the communication gap between the buyers, solicitors etc.

Michal · 5 June 2026

★★★★★ 5/5

Google

I had an outstanding experience working with Nicola as my letting agent. From the very beginning, she was professional, responsive, and incredibly helpful. Nicola made the entire process smooth and stress-free, always keeping me informed and going the extra mile to ensure everything was handled efficiently. Her knowledge of the market and attention to detail were impressive, and she was always available to answer any questions I had. Nicola’s friendly and approachable manner made it a pleasure to work with her, and I genuinely felt she had my best interests at heart. I highly recommend Nicola to anyone looking for a reliable and dedicated letting agent. She’s a true asset to her team!

Malik · 31 October 2025

★★★★★ 5/5

Trustpilot

DB Roberts & Partners 100% the best

DB Roberts & Partners is the first agency to provide an application for tenants where complaints about the property can be made, and with 100% involvement of agencies that do everything possible to resolve the complaint as quickly as possible. Nicole Stiller is one of the agents who personally solved my complaint in one day and not just once but every time I had a problem, so therefore the agency is a top one and there are wonderful and helpful agents. Thank you from the bottom of my heart and I wish the agency to prosper more and more.😊

Andreia · 24 September 2024

★★★★★ 5/5

Google

I’m absolutely thrilled with D B Roberts. They have sold my property so quickly I’m left shocked! I thought I’d be in for a ride, but no. I’ve been kept informed every step of the way by the amazing Lewis Hughes, who has been so helpful, informative and professional. Thank you Lewis. 😊 …

Jayne · 22 August 2025

★★★★★ 5/5

Trustpilot

I had an exceptional experience with DB…

I had an exceptional experience with DB Roberts in Telford, and I couldn't be more pleased with their service. We came to them from another local agent who had let us down and DB Roberts were absolutely fantastic throughout the entire process. Their professionalism, attention to detail, and friendly approach made everything run smoothly. They were always available to answer my questions and offered invaluable advice at every step. Lisa and Bethany truly went above and beyond to make sure everything was perfect. I would highly recommend DB Roberts to anyone looking for a reliable and dedicated estate agent!

McPadraig · 6 September 2024

★★★★★ 1/5

Google

Our experience dealing with Cameron over our deposit return was extremely disappointing and unnecessarily stressful. Despite leaving the flat professionally cleaned (with receipt provided), we were initially presented with a £460 deduction claim. A large portion of this related to additional cleaning, even though the property had already been professionally cleaned to a high standard. Many of the issues listed in the check-out report referred to minor dust or vague comments such as “further staining,” yet there were no comparable check-in photos or clear evidence showing any deterioration. We were also told that a cleaning quote had been obtained from “Mobile Maids.” However, we had already contacted this company ourselves while arranging our own cleaner and knew their pricing. The quote Cameron provided was higher than what Mobile Maids quoted us directly, which raised concerns about transparency. We submitted a detailed written response with supporting evidence, including photos and video footage from the day we vacated the property. An alleged mattress stain, which was not present when we left and was contradicted by our video evidence, was later removed and described as a “gesture of goodwill.” It did not feel like goodwill, it felt like a charge that should never have been proposed in the first place. Throughout the process, our detailed points were largely ignored in email responses. Instead of addressing the substance of our evidence, the proposed deduction amount would simply be reduced slightly. It felt less like a fair review and more like a drawn-out negotiation process in the hope we would eventually accept a higher figure out of exhaustion. We were told discussions had to remain in writing, yet when we did manage to speak by phone to challenge certain points, such as being told we were liable for dust because we vacated a couple of days before the tenancy ended, there was no clear justification provided when questioned. We were repeatedly warned about the inconvenience and delays of going through the Tenancy Deposit Scheme, alongside suggestions that the original higher claim would be submitted if we did not agree to revised figures. This felt pressurising rather than constructive. In the end, the proposed deductions were reduced from £460 to £275. While this was presented as a “fair agreement,” we do not believe we should have been paying anywhere near that amount given the condition the property was left in and the professional clean already carried out. We ultimately agreed simply to bring an exhausting process to an end. The entire experience was time-consuming, frustrating, and could have been handled far more fairly and transparently.

Ruby · 28 February 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Ketan from Cameron. From start to finish, he was incredibly helpful, professional, and went above and beyond to ensure the rental process was seamless. He communicated clearly and handled everything with great efficiency. I’m confident that his high level of support will continue right through to the move-in date and beyond, as he’s proven to be someone who really looks after his clients. I highly recommend reaching out to Ketan if you are looking for a stress-free move!

Roba · 28 February 2026

★★★★★ 5/5

Google

They do exactly what they say they will do except…in practice they actually do more. After three false starts I was recommended to go to DB Roberts and they were supremely better than anyone else. All the staff involved with my sale were always there to answer any questions I ever needed to ask. The cherry on the cake…they got full asking price so again many thanks to this remarkable team

Steven · 3 May 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We cannot recommend Keith Grant highly enough. …

Fernando · 5 August 2026

★★★★★ 5/5

Google

My house has been on the market for about a month, and DB Roberts has been very proactive in finding viewings for me in a difficult marketplace. So it’s still early days, but they’ve been a pleasure to deal with, especially Steph who is …

Jill · 16 October 2025

★★★★★ 5/5

Google

I have been so impressed with the professional & sage advice from Alan, Reece & Stephanie. They have fantastic knowledge of the area and within 1 day of instructions have interest in my property. I have every confidence that a buyer will be found and I know they have completed their diligence to find a buyer who is able to proceed in terms of chain and mortgage in principle. In just a few days you have generated interest, and I know you are the right agent to get the job done Thank you :)

Jenny · 10 February 2026

★★★★★ 5/5

Google

We are only at the start of our house buying journey, but Miah has been very attentive to any questions and keeping us updated on viewings through to having our offer on our dream home accepted. Thank you for all your help - very excited for the our future home!!

Nichole · 22 August 2025

★★★★★ 5/5

Google

Had an amazing experience with Stephanie from the Telford office - was always a pleasure to speak to and her communicate was second to none, offered amazing advice throughout the process on how we could sell our property as quickly as possible as well as booking in viewing for us to secure our next property, she really made everything stress free as possible!

Laura · 10 February 2026

★★★★★ 5/5

Trustpilot

prompt and effective

Effective and informed day to day management with sound practical advice when issues arise. Response is always prompt and always helpful. Impressed with Bethany's attention to detail.

Linda · 10 March 2026

★★★★★ 5/5

Google

Excellent experience with Cameron! Nicola was wonderful, she supported us with everything we needed and made the entire process smooth and stress-free. Thank you!!

Sindi · 31 March 2026

★★★★★ 5/5

Trustpilot

Rental - when the tenancy isn't working

Like insurance, you only know how good a Letting Agent is when there is a problem with the tenancy. Have rented the same property via DB Roberts for nearly 20 years with few problems with changeovers, etc. Sadly the last tenant didn't fulfil the obligations of their agreement, including non-payment of rent. DB Roberts were extremely thorough with their paperwork and dealing with the tenant. They also arranged the flat clean-up and refurbishment, in a very short window, so that the property could be returned to the market within 10-days. As a private landlord, this took a huge amount of the stress away. Would suggest any landlords strongly consider take out the rent guarantee and insurance, as getting property returned is only getting more complex

Linda · 18 June 2024

★★★★★ 5/5

Trustpilot

Nicole is always friendly and polite

Nicole is always friendly and polite. She is able to organize contractors and tenancy agreements and remedy any issues arising as required.Sometimes we have had more serious issues with one property at which point Nicole consulted with a senior team member and proceeded to resolve the issue in a capable manner.This shows that Nicole is able to work effectively both as a team member and independently. She is further able to liaise with a diverse range of people in a pleasant manner.

Corinne · 8 June 2024

★★★★★ 5/5

Google

Miah was an absolute delight, Miah assisted us through out and was always available to discuss next steps / and answer any questions. We viewed the property on Wednesday and by Friday were discussing next steps regarding purchasing. We will …

Kam · 16 October 2025

★★★★★ 5/5

Trustpilot

Claire is very knowledgeable about the…

Claire is very knowledgeable about the marker and offers information about that. She knows how to present a property and also knows who is the landlord and what they expect from future tenants. Great service.

Alexandru · 15 August 2026

★★★★★ 5/5

Google

Through the process of selling our house and purchasing a property. Miah has been a great communicator throughout the process so far 👏 Update, proceeding through sale now 😄😄 Miah you have been great. Good luck with motherhood 👶👶👶💙💙💙 …

Simon · 22 October 2025

★★★★★ 5/5

Google

Without Sue and the team at DB Roberts we wouldn't be moving into our new home this week, nothing was too much trouble. Sue went above and beyond for us in our long journey of moving and we couldn't be more grateful to have had her.

Lynn · 22 August 2025

★★★★★ 5/5

Google

Recently purchased our first home through DB Roberts. Miah was our port of call and she was fantastic from start to finish, she kept us updated with any information we needed. Always available when we contacted her and she just made the …

Carla · 16 September 2025

★★★★★ 5/5

Google

Once again DB Roberts have provided a great service throughout my buying and selling procedure. This is the 4th property in the last 11 years I’ve bought or sold using their services. Miah has been a real help throughout and always been …

Matthew · 16 September 2025