Trusted Agent profile · Telford and Wrekin
★★★★★
457 reviews across 2 platforms
56 Southwater Arcade, Town Centre, Telford, TF3 4DE, Telford and Wrekin, TF3 4DE
DB Roberts's office in Telford and Wrekin, at 56 Southwater Arcade, is rated 4.7 out of 5 across 457 reviews on two platforms, including 175 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. DB Roberts hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Telford and Wrekin.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
GoogleWould like to thank all members of staff at D B Roberts everyone I spoke to when I called were all extremely helpful and friendly and made the whole process an enjoyable experience. Would definitely recommend them to everyone there service is exceptional
5/5
Trustpilot5 star service from Nicole!
Nicole is always lovely and very helpful with talking to us and our tenants. She is quick to reply and is happy to help with any questions we may have being first time landlords.
5/5
GoogleDB Roberts has been absolutely fantastic! I can’t fault them. Lauren and Lewis have been brilliant, great communication and on the ball. Highly recommend if you are buying or selling, use DB Roberts. Thank you both
5/5
TrustpilotI have a property which I purchased…
I have a property which I purchased with a view to renting for a period while I spent some time overseas. I agreed to use the Agent D B Roberts to let the property and keep me informed about people who would want to rent it. This agent has performed an absolutely super job letting the apartment, vetting the client and getting necessary work done to keep the property up to date. During approx 10 years the Senior Property Manager and the Head of Property Management have been excellent managers and provided me with a very efficient service, and kept me up to date with any problems advising on solutions then resolving all problems satisfactorily. I am very pleased with the total service given over all these years.
5/5
TrustpilotTia Scott at db Roberts 100% excellent
Tia Scott at db Robert’s as helped us every step of the way it was smooth and stress free form filling no problems at all highly recommended think they must be one of the best agents I have dealt with 100%… the lady named Alison shown us around the property very positive and professional manner answered our questions truthfully and we have keys to the property in next 7 days very happy couple …thanku for finding us our new home
4/5
TrustpilotDB manage my property
I moved into a DB Robert’s property in August last year. The process from viewing online to actually moving in was around 2.5 months. Some of which was affected by me and rent timings but generally it wasn’t the fastest process like finding a shared house for example.The paperwork was an awful lot less than I recall in past renting and there’s no upfront costs or fees to the administrator, however, prices for the monthly rents have gone up (not DB Robert’s but generally speaking)… DB manage my property on behalf of the landlord and lady, I’ve mostly been left to my own devices apart from a couple inspections and every time I’ve called DB the staff are always really friendly. I needed to change the rent payment date and preferred a new contract stating such, although it was an unusual request, Bethany from Telford branch was able to accommodate and I was able to provide a new one for other purposes. The admin of DB are very helpful and approachable no matter which branch.
4/5
TrustpilotOur experience as first time sellers
Katie has made the whole process so much easier by giving us as much time as we need, always answering calls and having the emotional intelligence to connecr on a real level which inspires confidence in the company ethos
5/5
TrustpilotExcellent agent to work alongside…
Excellent agent to work alongside thanks Db Roberts. Big mention to Nicole Stiller to who has been wonderful in providing prompt information required as always.
5/5
TrustpilotExceptional Property Management services
Having DB Roberts and the team property manage my property is full piece of mind. Living so far out of where the property is located, ensures that my tenants needs are constantly met, in good time and with expert support And; that I am fully compliant as a Landlord, which isn't always easy to understand. The DB Roberts Property Management team take care of absolutely 'everything' and they're always a pleasure to speak with. Would highly recommend using their services, their expertise, which all backs up their fantastic reputation.
5/5
TrustpilotExceptional service - First time buyer
As a first time buyer, I was initially apprehensive about the entire process of finding the right property for me and my partner. However, Jess at D B Roberts has made the whole process smooth sailing, leaving me thoroughly impressed and satisfied. The team took the time to understand my needs, preferences and budget constraints and used their expertise to help me narrow down my search. I wholeheartedly recommend D B Roberts to anyone in search of a reliable and trustworthy estate agent. Thank you!
5/5
TrustpilotVery supportive and understanding staff member …
Emily has been very supportive and communicative from the very start. She keeps me updated every step of the process. Shows understanding and empathetic.
5/5
TrustpilotHelpful, responsive and friendly staff
Helpful and friendly staff who went out of their way to facilitate everything we needed throughout the whole viewing / buying process. They are quick to respond to emails and calls, and very honest / genuine.
Thank you for your wonderful feedback! We’re here to assist you with anything you need in the future. Thanks again for choosing DB Roberts!
5/5
TrustpilotI was very much enjoying the experience…
I was very much enjoying the experience of selling house and was pleased with Jade and Brandon help and encourage mount and helping me with the buying experience at time it was stressful but it these two that kept going to make my goal I can’t wait to complete and move
Thank you for your kind words! We're thrilled Jade and Brandon could make your selling and buying experience enjoyable.
5/5
TrustpilotProfessional yet efficient and friendly…
Professional yet efficient and friendly customer service right from the start. Emily took my initial call interested in a house viewing and her excellent customer service has not wavered. I have been so impressed and would highly recommend DB Roberts.
Thank you for sharing your positive experience with Emily and our team at DB Roberts!
5/5
GoogleI've dealt with Sue a few times now, and she is very personable and professional!
Thank you for your 5* review Paula! Your comments will be passed onto Sue! Best wishes, DB Roberts
5/5
GoogleMartin visited us last week to provide a understanding of selling our house. We are now preparing our property to be ready for the market. We are really pleased with Martin's advice and guidance. Thank you.
5/5
GoogleThe Valuation Manager who visited our property was excellent, she explained the reasons behind the valuation, the way the property could be sold in great detail. All contact with the office we had were dealt with quickly and efficiently. Would definitely recommend
Thank you for taking the time to leave us a review! We will pass your kind words onto Jo!
5/5
TrustpilotExcellent customer service
Emily was very helpful, answered all questions promptly and worked hard for us. I felt we were in safe hands.
5/5
TrustpilotGreat Service
Beth Stevens and the DB roberts team have all been excellent, sorting out any questions or queries I had and ensuring the best customer service was experienced. I could not recommend them enough.
Your recommendation means a lot to us, and we’re thrilled to know you had such a positive experience. If you ever need anything in the future, please don’t hesitate to reach out.
5/5
TrustpilotGreat service
Very helpful and made things run smoothly
5/5
TrustpilotExtremely happy with my experience with…
Extremely happy with my experience with D B Roberts. Josh was very professional and guided me along the whole process. I will definitely recommend to friends and family! Thank you
5/5
TrustpilotEasy letting process
The letting process was great. The agent, Megan, was polite and explained things. Thank guys for helping my family find a home.
2/5
TrustpilotIf you use DB Roberts and sell your…
If you use DB Roberts and sell your property by auction, make sure they don't recommend I AM SOLD auctioneers to you. I was told my property would be sold in 56 days from the draft contracts being submitted, it took 10 months. Get any claims of that nature made, in writing. Use great CAUTION.
Dear Mr Smith,We are really sorry to hear this. We hope that all of our clients have a happy and successful transaction especially when we have timescales to work to. However, sometimes things are out of our control.We will most definitely give you a call to discuss this matter further and to make sure that we are still the agent you would use if you wish to move again. Kind Regards,DB Roberts
5/5
TrustpilotGreat support as always from Bethany…
Great support as always from Bethany and DB Roberts team.
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Tell us what you need and we'll put you in touch. DB Roberts hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Telford and Wrekin.
