Trusted Agent profile · Telford and Wrekin
★★★★★
456 reviews across 2 platforms
56 Southwater Arcade, Town Centre, Telford, TF3 4DE, Telford and Wrekin, TF3 4DE
DB Roberts's office in Telford and Wrekin, at 56 Southwater Arcade, is rated 4.7 out of 5 across 456 reviews on two platforms, including 175 Google reviews rated 4.8.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic Estate Agent
Emily was absolutely fantastic from start to finish. Her communication was brilliant and she was so helpful throughout the process of viewings and the selling of our property. Will definitely be using DB Roberts in the future.
5/5
GoogleAll good. Steph was excellent very prompt with emails and phone calls.
5/5
TrustpilotProfessional service
A huge thank you to Bethany for dealing with difficult tenant situations so professionally and efficiently. Keeping me updated at all times, explaining the processes and taking the stress out of the situation. I would definitely recommend using D B Roberts as your letting agency.
1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
5/5
TrustpilotExcellent service.
Excellent service.From initial contact, valuation, viewings, through to accepting offers.Communication; the guidance and advice was excellent every step of the way.We all know the old sayings about estate agents but DB Roberts proved this theory wrong....Quickly agreed a sale from first set of viewings.Special thanks to Katie Dennant for all her help.
5/5
GoogleSpoke to Ellis this morning and he very quickly helped us with a extra long viewing
5/5
TrustpilotGood Experience.
As a rental company, I found DB Roberts Lettings Agency very professionally run. The staff were most helpful and polite at all times.I would definitely recommend DB Roberts. They made me feel as I was in good hands and that gave me peace of mind. Thank you very much for making my rental experience a good one.
Your peace of mind is our priority and we’re thrilled that we could make your rental experience a positive one. We appreciate your recommendation.
1/5
Trustpilot....................
Still no reply to what happened to the flat we won @ auction.. have noticed now that is re advertised by d Robertsand I am sold..at a guide price 12k cheaper than what we won it for.. after seeing your reply yesterday.. I have to say that you have not made contact with us about the situation this is not true..some honesty would be nice from d b Robert's about this matter
Hi Jonny, unfortunately we are unable to find you on our system from the details you have provided. So that we can respond and assist you, we have sent you a request for more information. Once we receive this we will investigate the matter and contact you as soon as possible. Thank you for providing us with more information. We have checked our system and can see that we have been keeping you up to date with the progress, with the last contact made yesterday to confirm that we should have an update for you by the end of the week. Please rest assured we are working on getting this property agreed.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly.An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
5/5
GoogleKristie was very friendly and helpful
5/5
GoogleWe had a really good experience with DB Roberts and specifically Miah. She called us about our Rightmove enquiry within 10 minutes of us making it, got us booked in for viewings straight away and was constantly in contact via email and call keeping us in the loop and helped us make an offer and secure the house we wanted.
5/5
GoogleA fantastic and helpful team. Went above and beyond for us when we were experiencing unexpected delays with what should have been a pretty straightforward purchase. … More
Thank you for taking the time to leave your feedback Bethany! We'll be sure to pass your kind words onto Lewis and Sue. We're glad you felt supported through the unexpected delays and that we were able to make the process as smooth as possible for you.
5/5
TrustpilotFrom selling to completion
From selling to completion, Joshua @ the wolverhampton branch always kept me informed of the progress and always came across professional and helpful. Thanks again
5/5
TrustpilotExceptional Service from Jessica
Jessica offers exceptional customer service, is focused, passionate and driven to provide the best experience possible in the buying/selling process. Her communication, knowledge and support ensures a calm process with you having every faith she is doing everything for you without the need to chase or worry. Thank you Jess!
5/5
TrustpilotFriendly and professional
Friendly and professional. Everything went smoothly. Adam was very helpful.
Thank you for your feedback!
5/5
TrustpilotFive star experience all round
Upon trusted recommendation we used your services in both buying and selling our house. Both Brandon Boyd and Lisa Dumbrell made the process so simple and easy, their friendly and pleasant nature really made the experience special. I can not recommend this company more, they as are simply wonderful
5/5
GoogleFatastic service provided. Steph is very attentive and gets the job done. Thank you so much
5/5
TrustpilotExcellent sevice
Andrea has been very friendly and helpful. Excellent communications.
Thank you for your wonderful review! We're delighted to hear that Andrea provided you with friendly and helpful service. Your feedback is appreciated.
5/5
TrustpilotDB Roberts were fantastic!
DB Roberts were fantastic!! We saw a house we wanted and needed to get ours on the market pronto! Dan came out to appraise our house, discussed valuation and the rationale behind it, pulled out all the stops to get super images done using professional photographer and for us live within 3 days. We were then handed over to the very capable hands of Adam and Lottie who provided us with a constant stream of qualified viewings, we sold very quickly but they kept us informed throughout. Dan also kept us in the loop in terms of new properties coming in the market we may be interested in viewing which was amazing. The commission charged was less than other agents and worth every penny - thank you DB Roberts- top class!
5/5
GoogleReceived excellent service from Joanne, honest and great guidance. Happily ready to proceed. Highly recommend
Thanks Jolanta! It’s great to hear you had a positive experience with Martin.
5/5
GoogleThe housing market was very slow at the start of the year. D B Roberts kept promoting our property and we had many viewings which produced a sale. Whenever I needed to speak to the sales team they always gave me a warm welcome and the advise I needed. I would highly recommend D B Roberts to sell your home.
Thank you for your feedback! It’s great to know that you felt welcomed and well-advised throughout the process. Your recommendation means a lot to us. If you ever need anything in the future, don’t hesitate to reach out.
5/5
TrustpilotExcellent service - Emily Little
Excellent service Emily was an absolute gem and kept us updated through our journey when we sold our house. Always had feedback on viewings and we were kept updated after we sold. Communication is key D B Roberts understands this 100% recommend
5/5
TrustpilotSupportive and informative
Every time I called Andrea and Emily were very happy to answer all my questions and they both knew the properties well, which made us feel more confident in our decisions. They seem to have been very helpful and supportive in our house buying journey so far!
5/5
GoogleI wouldn't hesitate to recommend this estate agent,who dealt with the sale of our property. They were professional and helpful right from the initial valuation visit,all the way through to completion,always keeping us up to date in what was a complex transaction. Have to especially thank Alison and Lisa ,who were always professional and helpful when we contacted them and worked hard to get us through to completion. Their rates are very reasonable too,in comparison to other agents who charged more but did not provide the professionalism that DB Roberts did. Would recommend to anyone thinking of selling in Telford and Wrekin area.
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