Trusted Agent profile · Telford and Wrekin
★★★★★
457 reviews across 2 platforms
56 Southwater Arcade, Town Centre, Telford, TF3 4DE, Telford and Wrekin, TF3 4DE
DB Roberts's office in Telford and Wrekin, at 56 Southwater Arcade, is rated 4.7 out of 5 across 457 reviews on two platforms, including 175 Google reviews rated 4.8.
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Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Company to rent with
An excellent company to rent with. Our property manager Bethany and letting agent Tia have both been amazing and made the whole process smooth and not stressful. They are both always at the end of the phone/an email with any queries we may have and keep regular communication. The staff are also lovely, friendly and very helpful. I would highly recommend DB Roberts as a company to let with.
5/5
TrustpilotAbsolutely amazing!!
Absolutely amazing!! My experience was great, the agent who took care of my enquiries was very assertive and articulate. DB Roberts were on point and certainly no time wasters. Special thanks to Tia Scott
Thank you for your fantastic review! We appreciate your kind words and look forward to helping you again in the future.
5/5
GoogleVey kind and supportive Team
Thank you for your kind review!
5/5
TrustpilotTia has been phenomenal
Tia has been phenomenal from the get go! We've not had an easy process (not DB's fault), but Tia has reassured us every step, we are now able to move!! Thank you Tia!!
Thank you so much for your lovely feedback! We're delighted to hear that Tia has been able to support you throughout the process and help make your move possible. We’ll be sure to pass on your thanks to her.
5/5
GoogleVery professional and helpful I would highly recommend!
Thank you for your review and recommendation! We are so happy to hear we provided a professional and helpful service!
5/5
TrustpilotI am pleased with the service given…
First of all I would like to say this is regarding Nicole who is the staff at DB Roberts. She is a very nice lady very polite very sweet. She listened to me. She helped me in everything she could and I am quite pleased with the way she handled our conversation really well therefore I give her full marks she’s a great lady bless her.
5/5
TrustpilotDBroberts are amazing!
We have been with DBroberts for just under 4 years and couldn’t have asked for a better estate agency to rent with. They have truly looked after us, advising on any issues we have had and carrying out regular inspections to ensure we are happy with the property we lived at. They were quick and professional with both the tenancy start and end, and kept me informed with all the necessary steps that I needed to take. After meeting Bethany and Lisa they are both wonderful people and certainly take pride in their work and most importantly made our first renting experience wonderful.
5/5
TrustpilotTia and the DB Roberts Team!
Tia at DB Roberts was so welcoming and helpful during the entire process of us looking to rent a property, right from the very first phone call of arranging a viewing she was super warm and friendly. Then during the application process there was no issue to silly for her to handle. She made sure to keep us updated during all steps, and was so approachable ! The other women we dealt with in this process (Allison for the viewing) and the women in the office who were very welcoming when we had to go into the office to sort out some referencing issues were also incredible. Overall the experience I have had with Tia and the DB Roberts team has been so amazing and so welcoming. Would definitely recommend them to anyone else who wants a smooth transition into a new home ! Thank you for helping us find our new little home !
Thank you so much for your glowing feedback! We truly appreciate your recommendation and are so happy to have helped you find your new home. If you ever need anything in the future, please don’t hesitate to reach out.
5/5
TrustpilotI had an exceptional experience with DB…
I had an exceptional experience with DB Roberts in Telford, and I couldn't be more pleased with their service. We came to them from another local agent who had let us down and DB Roberts were absolutely fantastic throughout the entire process. Their professionalism, attention to detail, and friendly approach made everything run smoothly. They were always available to answer my questions and offered invaluable advice at every step. Lisa and Bethany truly went above and beyond to make sure everything was perfect. I would highly recommend DB Roberts to anyone looking for a reliable and dedicated estate agent!
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with our Lettings team was so positive, especially after your previous frustrations with other agents. Thank you for choosing DB Roberts!
5/5
GoogleEasy process to go through, no question is a stupid one when first selling your property. Very friendly!
Thank you for your kind words. I'm glad we could make the process easy and support you every step of the way. Wishing you all the best!
5/5
GoogleExcellent communication. Right from the start when we started looking to buy. Regular contact with different properties and arranging to view. Miah was great when putting offer in and what details we needed to send. Made … More
5/5
GoogleVery helpful and efficient!
Thank you for your feedback! We are glad our team could provide a helpful and efficient service!
5/5
TrustpilotNeeded something urgent and Bethany was…
Needed something urgent and Bethany was very understanding and helpful. Excellent customer service.
5/5
TrustpilotTia - great
Tia, the lady that works here I have to say is possibly the best agent I've come across. Everything she did was done in a professional and friendly manor which made a seamless transition into our new property. She went out of her way to be helpful and genuinely tries her best to do the best job possible. I don't usually write reviews but this lady deserves a shout out. Thank you again for your hard work, its rare to find people that actually care about their work and their customers thesedays.
Thank you for taking the time to share your experience with Tia!
5/5
GoogleWonderfully professional and pleasant to talk to. Have really made the process nice and smooth.
Thank you Dan! We really appreciate your feedback!
4/5
TrustpilotThe letting management team at DB…
The letting management team at DB Roberts, are the best I have had. Over 22 years I have contracted the letting of my flat to several agents. Lisa runs a very good department, Nicole is very prompt, professional and a good listener. So she can resolve issues quickly and without drama. I wouldn't hesitate to recommend them. Thank you.
5/5
TrustpilotAmazing!
Cannot recommend Andrea enough :) Always smiling always helpful; guided me through each step and was always available for any advice I needed Highly recommended Andrea and her team ⭐️⭐️⭐️⭐️⭐️
We appreciate your feedback! If you ever need further assistance, we're just a call away!
5/5
GoogleAbsolutely brilliant service from start to finish. Friendly and professional, Ellis and the team kept us updated at all times and sold our house within 3 days
5/5
TrustpilotWe had a property check
We had a property check carried out by Claire. Nice friendly approach, felt at ease, carried out in a professional knowledgeable way. First class!
Thank you Denise! We’ll be sure to pass your kind words on to Claire, she'll be delighted to hear them.
5/5
GoogleIncredible team, the support has been amazing! Very friendly and answered all my questions. Highly recommended!
Thank you so much for your lovely review! We’re thrilled to hear you felt well supported throughout and that the team was able to answer all your questions. Your recommendation really means a lot to us!
1/5
GoogleAfter the great start to onboard us, we’ve had immense difficulty in getting out of ‘contract’ even well after the initial 12 week period. Emails constantly ignored, phone lines cutting out and left feeling ignored. We even had appointments … More
Thank you for taking the time to share your feedback. It’s a real shame we couldn’t agree a sale for you, especially as your property did attract a good level of interest and we carried out a number of viewings during the time it was on the … More
5/5
TrustpilotAn excellent service from D B Roberts…
An excellent service from D B Roberts as they helped us find our new home. Andrea, Emily and Steve were all brilliant as were their colleagues who accompanied us on some of the viewings. A totally professional, caring and customer focussed service from the team who treat you as a person not a "number" Thank you all for looking after us so well!
5/5
GoogleKirstie has been brilliant! Answered every question we had and gone out of her way to make everything move on smoothly. Thank you Kirstie
5/5
TrustpilotThe team at DB Roberts are always very…
The team at DB Roberts are always very helpful and prompt with the support and feedback. Special thanks to Nicole Stiller.
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