Trusted Agent profile · Teddington
★★★★★
413 reviews across 2 platforms
74 Broad Street, Teddington, TW11 8QX
Snellers's office in Teddington, at 74 Broad Street, is rated 4.5 out of 5 across 413 reviews on two platforms, including 89 Google reviews rated 4.1.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat property management service from Isabella Murton
Isabella Murton has been our Property Manager for some time now. She is always positive, polite and professional. Any issues are dealt with promptly and efficiently and both we and our tenants are kept fully informed. Snellers need to hold on to her!
5/5
TrustpilotAlways receive a fast and helpful response from Sophie
Always receive a fast and helpful response from Sophie. She has excellent customer service skills and I know any problems I have in the flat will be dealt with swiftly.
Dear Alice, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWe have received excellent service from…
We have received excellent service from Josh and Amy and Ayca Snellers have been looking after our flat for many years all done very professionally and found excellent tenants.
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella Murton
Isabella is our go to person for all issues and enquiries .All and any issues are Communicated to us. She works with us, tenants and any sub contractor involved. We are very pleased with her punctuality and profession manner. With Regards Stephen
5/5
TrustpilotService
Sophie Sheppard, has been very efficient with her replies and communication with our landlord. She has been able to come up with solutions very quickly and effectively. Very happy overall!
Dear Cerys, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have Youssef to have been very helpful with enquiries
5/5
GoogleExcellent service and Amira is always incredibly helpful and quick to respond with anything we need!
1/5
GoogleSpoke to murry Smith before Xmas about a commercial dispute in Hounslow. He said he only worked on special cases and did not take on cases without prepayment. Dissatisfied with their approach.
Dear Lewis, Unfortunately we do not recognise your name in relation to an enquiry relating to a commercial dispute in Hounslow. We carry out a variety of professional work locally and nationally, including in Hounslow. Although we do not request prepayment, as a general rule for new clients, our reports are not released until the invoice has been settled. If you would like to discuss further or still require assistance, please call our office on 020 8977 2204. Thanks,
5/5
TrustpilotRectified our issues promptly
Foysol sorted out issues for our new tenancy,Kept us up to date the whole time.For the team I believe nothing is too much trouble.Thank you so much!
Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotSellers? No Thanks
This review is for people considering using Snellers to manage their property. I live in a block where one of the flats is managed by Snellers. It's shocking how the property has ended up. Without going into details, I can confirm they're not effective property managers.
I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGood performance all round !
Now six months into our arrangement with Snellers: Very pleased with their initial tenant-find service but also the continuing attentive service provided by Holly, our Property Manager.
Dear Monica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotVery efficient
Shaun and Jessica had managed to find us tenants for our property very quickly and the whole process went smoothly. The property is being managed very well.
Dear Trevor, Thank you for taking the time to leave a lovely review regarding Shaun and Jessica. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleTerrible customer service by Sharon, ignoring my phone calls and not calling back. It's as if they don't want my business.
Dear Moris, I have spoken with Sharon and can confirm we received your telephone message 2 working days ago and it has been passed to the agent dealing with the matter. Unfortunately they have been incredibly busy but will come back to you in due course. If you require anything in the meantime, please call our office on 020 8977 2204. Kind Regards,
5/5
GoogleAmira is very responsive, kind, effective, and easy to work with. A real pleasure
5/5
TrustpilotIsabella Murton
Isabella Murton is our property manager. She is very responsive, professional and co-operative. Is it also very easy to reach out to her and she gets stuff done very quickly!We are happy to have her as our property manager.
1/5
GoogleAwful , Michael is probably the most incompetent person I’ve ever met..
5/5
Trustpilotquotes
Sophie arranged various quotes from constructors in order to find a reasonable price in order to complete all the works that should be done in my flat.
Dear Mary, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFantastic Service
My first time using Snellers and they were very helpful in finding me a place, specifically Matthew Ross, he helped me find the perfect place, it was a reasonable price and close to work. I look forward to moving in and would definitely use Snellers again.
Dear Martin, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Teddington office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI can say nothing but great things…
I can say nothing but great things about my experience with Snellers Hampton, everyone was always helpful, especially Bella, who looks after our rented property and Jessica who has assisted us with the renting process. 5 Stars!
5/5
TrustpilotJust a quick note to say thank you to…
Just a quick note to say thank you to Bella Murton for managing our needs. Being the go-between to the Landlord and getting small but important things fixed for us!It makes all the difference so thank you!
5/5
TrustpilotSophie's commitment to addressing…
Sophie's commitment to addressing concerns promptly and ensuring a well-maintained property truly sets her apart. Highly recommend Snellers for outstanding property management services.
Dear Leonora, Thank you for taking the time to leave a wonderful 5* review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSpoke to Sophie Richardson on the…
Spoke to Sophie Richardson on the telephone regarding finding a property locally in the new year. She couldn't of been more helpful and professional. When we are ready we will definitely use Snellers.
5/5
TrustpilotInitially Matt and now Sophie have made…
Initially Matt and now Sophie have made our experiences with Snellers first rate.They communicated very quickly and always respond quickly to our many questions!
Dear Tommy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service and help from Sophie…
Great service and help from Sophie Sheppard. She's a real credit to Snellers. Thank you for your great service Sophie at all time.
Dear Nash, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
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