Trusted Agent profile · Teddington
★★★★★
1,166 reviews across 2 platforms
36 High Street, Teddington, TW11 8EW
Jackson Stops's office in Teddington, at 36 High Street, is rated 4.8 out of 5 across 1,166 reviews on two platforms, including 676 Google reviews rated 4.9.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleI've used JSS in Teddington for some 4 years now and very happy with the service provided to date. I would not hesitate in recommending JSS to anyone who is thinking of renting out a property. All of my tenants to date have been fantastic with JSS making the whole process very easy. A big thank you to Mark and the team!
Thank you for your kind words Lorraine, it’s always a pleasure to help. Kind regards, Mark Birch
5/5
GoogleRecently sold my house through Jackson Stops. There were a few problems with chains falling through and buyers pulling out but the team at Jackson Stops were friendly and professional throughout. Would happily recommend them.
Dear Richard, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotPhilip and his team were excellent
Philip and his team were conscientious and incredibly helpful, personable and considerate at all times and were the epitome of professionalism. I wouldn't use any other estate agent other than Jackson Stops now and all my relatives are doing the same because they go above and beyond.
Dear Jane, thank you for your heartfelt review, we're delighted Philip's team-work, expertise and diligence shone through. Best wishes from us all at Jackson-Stops.
5/5
GoogleJess at Jackson Stops was a great help during my property search. She made the whole process run smoothly! I would definitely recommend her to anyone searching for a property in Teddington
Dear Caitlin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotWhat a great team
The team at Jackson-Stops are outstanding. They handled my purchase & in particular Mandy went over & above the call of duty in chasing Solicitors, liaising with the vendor & always keeping me updated every step of the way. I highly recomend them & wouldn't hesitate in using them again. Thanks you for making things easy.
Dear Spencer,Thank you very much for your review.Best wishes,Jo from the Jackson-Stops marketing team
5/5
GoogleFANTASTIC Negin was so hopeful with the move - we couldn't have done it without her - smooth move and very happy with all communication and we are very happy with our new home!!
Dear Lucy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind Regards, Marilyn Plews, Customer Relations Team
5/5
GoogleMy experience with the Teddington branch of Jackson Stops has been excellent. I got all the information and advice needed in a simple and friendly way. Many thanks to Negin and Jackson Stops team!
Dear Leonardo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Marilyn Plews, Customer Relations Team
1/5
TrustpilotSadly 1 star
Sadly 1 star. My experience with them is they are dishonest and will work within legal frameworks whilst lying to you. Bought a non primary residence in the Cotswolds with them recently, was told the oven was an everhot.. it’s not, it’s a smeg. Was told the property had previously been under offer at the same price.. it hadn’t, it was 150k lower, found out through severe googling this week. Was told the house had been surveyed and ready to go (we of course carried out our own) and lots of issues came up they knew about and didn’t flag. MOST ashamedly, they accepted out of asking and then AFTER doing all of the background checks and mortgage offer etc etc etc they told us that the house had an outstanding land issue (known about by them months before offer was made) that required hundreds of thousands of pounds to be paid to resolve and had no immediate timeline.
Dear HihelloHey, we are sorry to hear about your experience, and would be grateful if you could email info@jackson-stops.co.uk so that we can find out more and ensure that the correct branch is aware of your issues. With best wishes from all at Jackson-Stops.
4/5
TrustpilotIndividual service from Jackson-Stops in Lindfield
Freddie Dryden from the Lindfield office gave us great personal attention and followed through on all aspects of the sale. We had already tried to sell through another agent without success. Freddie sold the house within weeks and was diligent in communicating status of sales process and following up with the buyer enabling a relatively quick sale
Dear Alison, we are delighted to hear that you received personal attention and diligent communications when dealing with Freddie. We note that you experienced issues with a previous estate agent, and we are pleased that Jackson-Stops Mid Sussex was able to successfully get your sale over the line. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotA Fantastic team
A Fantastic team, lead by Anthony Jevons at The Hale office meant the sale of our property went smoothly from start to finish. The house was sold STC within 72 hours of agreeing to use Jackson Stops and the sale completed today without a hitch. Although more expensive than quotes from other agents in the area it was well worth it and certainly money well spent. I have no hesitation in recommending this agency and Anthony Jevons in particular
Thank you for taking the time to leave a review, and we are delighted to hear that the sale of your property with Jackson-Stops Hale was smooth from start to finish. We are grateful to know that you would recommend Jackson-Stops. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGreat service from Jackson-Stops
Great service from Jackson-Stops - couldn’t be better - especially Margaret who is very efficient, reliable and experienced being a great sounding board too - definitely highly recommended.
Thanks for your review and it's good to hear you experienced an efficient and reliable service from our team and Margaret in particular. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotHighly recommend Jackson-Stops
I worked very closely with Lottie Watts and she ensured that the sale of my house and purchase of my new house went as smoothly as possible. Even though there were a couple of hiccups along the way, Lottie did not expect me to deal with anything, she absolutely took the stress out of the process by being available to speak to all parties and resolved the issues with the minimum of fuss. I would fully recommend using Jackson-Stops to either purchase a property form, or sell your property. I sold and moved into my new house within 4 months of my house going on the market.
Dear Claire, thank you for taking the time to leave a review, and it's good to know that Lottie's assistance helped your property purchase to go as smoothly as possible. We're pleased to hear that you would recommend Jackson-Stops! With best wishes from everyone at Jackson-Stops.
5/5
GoogleJess is very supportive and attentive. Really appreciate all the effort she goes to in managing our properties.
Dear Phillippa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleWe would like to say a big ‘thank you’ to Noran Antao for all his hard work and finding the perfect new home for us. He helped us with every step and was so prompt with replying to our queries. The whole process was swift and hassle free due to his meticulous support. Thank you Noran! Brett and Veni
5/5
GoogleI have been looking for properties in the areas, as I’m moving from Cambridge. Isabel has been a absolute star and has kept me updated and informed every step of the way! Amazing
Dear Duncan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat Job Karl
Thanks Karl at South-West Lancashire Jackson Stopps.Very professional throughout the whole sales process keeping all parties in touch for a successful sale
Dear Mark, thank you for your review of your experience with Karl at our Lancashire branch. we are delighted to hear that Karl's professionalism led to a successful sale. With best wishes from everyone at Jackson-Stops.
5/5
GoogleJackson stops have been nothing but helpful, especially Isabel who has been helping me with my search, Thankyou to the whole team for being so responsive and informative.
Dear Izzy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleWe received a great service from Natalie in Teddington when we were urgently renting out our flat. She came to see us and our flat straight away and gave us some great advice. Natalie clearly has a lot of experience in and knowledge of the property world and we wouldn’t hesitate to contact her and Jackson Stops again in the future next time we need an estate agent and can recommend others to do the same.
Dear Catherine, Thank you for taking the time to leave a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team
1/5
TrustpilotCurrent purchase
Been recently been purchasing a property with Jackson Stops.Got to point of exchange but had a few issues came up from searches which hadn't been told before tried to get Stephen Cheshire to contact myself but no response only to come to a Friday to be asked are you going to exchange at time had concerns which needed answers.There response was just to put back on market and no response to my email.Even last Friday contacted Stephen and asked if property still available was told yes and sent long email.Noticed today been sold again.Basically been treated very poorly and basically rude.I'm sorry my mother was taken ill on the Friday you asked for exchange but I did email to no response back same as for last Monday.Very unprofessional not even being told vendor was selling elsewhere.
Hi Justin, we're sorry to hear about your experience. We have spoken with Stephen this morning and he will be in contact with you this morning. With best wishes from everyone at Jackson-Stops.
5/5
GoogleSincere compliments are due to Tobias Klomps, of Jackson-Stops Teddington Office. Our company had the sincere honour, and particular privilege of dealing with Tobias, who went above and beyond our general expectations of excellent service delivery. With consistently exemplary and commendable customer service, utmost integrity and professionalism, both on the telephone and in person. Tobias is a sincere credit to this office in particular, and the Property Business in general. Whilst accurately identifying the needs of his clients in a customer interfacing sales environment, going well beyond making sure they provide a top quality service, delivered professionally and successfully, on time, and on budget. The service we have received is continuously pumping credibility into the prestige that your company represents to the business community. Making it appear on the business skyline not simply as established as it is, but infinity nicer to do business with. Thanking you, and very best wishes. Yours sincerely, Ravinder Singh. Concordia International.PositiveResponsiveness, Professionalism
5/5
GoogleMy partner and I have just signed a rental contract with them, and their service so far has been excellent. Everyone we have spoken with at the agency has been incredibly professional. Francesca Bradbury went out of her way to accommodate a couple of last-minute viewings for us, which allowed us to find our ideal place. Mark Birch conducted the viewings, providing us with all the information we needed. He has been extremely professional and responsive, very attentive to our every question, which has reassured us at every step throughout this process. We very much appreciate all their work and support.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI instructed Jackson Stops, Teddington in late August 2020 to conduct the sale of my local property. Dan Burkinshaw, director, oversaw the transaction impressively from day one, leaving the day to day process mainly in the hands of a young man, Tobias Klomps. Tobias was always polite but firm in his exchanges with myself and my wife, prompt in responding to texts and phone calls, and worked diligently and with no little skill in his conduct of the bulk of the many early viewings at the property which led to an agreement STC at above the asking price. Subsequently he dealt with numerous phone calls from the ultimate purchasers, arranged visits on their behalf (well in excess of double figures) by architects, builders and other contractors over a period of two months or more, throughout which time he displayed two key attributes- patience and persistence; no easy feat during a pandemic. Our reward was the sale of the property and the ability to purchase another we had set our heart on; his reward, we hope-was the knowledge that he had done everything he could to achieve a successful outcome and had done so in the most professional manner. There were of course others who were involved in less conspicuous roles in the office and our thanks goes to them and to all the Teddington teamPositiveResponsiveness, Professionalism
5/5
TrustpilotJust the most perfect letting agents ever!!!
I cannot fault the service we got from Jackson Stops in Sevenoaks. All the staff were friendly and genuinely interested in us as clients and intent on doing their very best for us. It was so refreshing to find an letting agent who was always very open with viewings, positive or negative, who was always available to answer our questions and who were all very straightforward with the costs to us when letting a property.A first class company!!!
Thank you for your review and we are delighted to read that the service you received from our Sevenoaks branch was faultless and that you recommend us as a first class company. With best wishes from everyone at Jackson-Stops.
5/5
GoogleGreat service from Ellie in the Teddington office of Jackson-Stops & Staff. She worked hard to help find a great rental property for me and my family in Teddington. Ellie was very helpful, easy to get in touch with, and always willing to answer my questions throughout the process. Just moved in and couldn't be happier. Thanks Ellie!
Thank you, Phillip. I’m really pleased we have been able to help you with your search. We’re always happy to help when needed and I hope you enjoy your new home. Best wishes, Ellie
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