Every review we hold for the TAUNTON office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently we experienced some difficulties and delays to do with releasing funds from tenants' deposits after tenants had left two of our investment properties in a less than ideal state. Keri Flynn became aware of this, took over the job of sorting out the problems, immediately let us know what the problems were and what she was doing about them, and within a week or so it had all been sorted out and the requisite funds were in our bank account! We were very pleased and impressed with her efficiency and have no hesitation in awarding her a 5 star review.
John · 8 June 2022
Agent replied · 8 June 2023
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst time renting through an estate agent and I must say Lucy was absolutely fantastic with us and helped us every step of the way, thank you so much Lucy you are a starPositiveResponsiveness, Professionalism
Cara · 11 December 2021
Agent replied · 10 December 2024
Thanks for the great 5* review! Best wishes, Scott , Customer Relations.
★★★★★ 5/5
GoogleSarah and the whole team helping us to successfully sell our parent's bungalow through the Modern Auction method. The process is clear and simple to follow and we were kept up to date at every point. Thank you for the tremendous help you gave us
Fiona · 13 October 2024
Agent replied · 24 October 2024
Thank you Fiona for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid using these guys as your estate agents at all costs.
These guys are highly unprofessional and seriously do not have the tenants of rental properties in their best interest.
They ignored complaints, refused to raise or resolve any issues, made false accusations and generally acted like money grabbing cowboys for the year I was a tenant with them.
I cannot advise you enough to look elsewhere for renting a property. These guys are truely terrible estate agents.
Adam · 8 June 2022
Agent replied · 8 June 2023
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst time renting through an estate agent and I must say Lucy was absolutely fantastic with us and helped us every step of the way, thank you so much Lucy you are a starPositiveResponsiveness, Professionalism
Cara · 25 August 2021
Agent replied · 8 June 2023
Thanks for the great 5* review! Best wishes, Scott , Customer Relations.
★★★★★ 5/5
GoogleThe staff here are amazing! Super quick and efficaint, everything was sorted within a week, really helpful and kind. Hannah Puplett was so nice and reassuring, kept me updated and explained everything to me, I would 100% recommend Palmer Snell in Taunton
Jemma · 9 June 2019
Agent replied · 8 June 2023
Hi Jemma, thanks for your great 5* review and recommendation. It's wonderful to read that you had a reassuring and efficient experience with Hannah and the team at Palmer Snell in Taunton. Best wishes, Tracey.
★★★★★ 5/5
GoogleI can’t thank the Palmer Snell lettings team enough for finding me the perfect property for me and my family! A special thanks, goes to Alice and Beth who really went out of their way for me. The team are very professional- I would highly recommend.
Thank you all, Julia
Julia · 25 June 2024
Agent replied · 24 August 2024
Hi Julia, thank you for your kind words about our lettings team at Palmer Snell. We are thrilled to hear that Alice and Beth provided you with exceptional service. We appreciate your recommendation and are delighted that we could help you find the perfect property for your family. Thank you again for choosing Palmer Snell.
★★★★★ 5/5
GoogleAlice and the rest of the lettings team provided an exceptional service from start to finish for us, someone was always available at the end of a phone and answered emails promptly. We've had good service from other agents but Palmer Snell is definitely the best. Thank you.
Dawn · 25 July 2024
Agent replied · 24 August 2024
Thank you for your 5* review Dawn. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe staff here are amazing! Super quick and efficaint, everything was sorted within a week, really helpful and kind. Hannah Puplett was so nice and reassuring, kept me updated and explained everything to me, I would 100% recommend Palmer Snell in Taunton
Jemma · 14 January 2019
Agent replied · 12 January 2025
Hi Jemma, thanks for your great 5* review and recommendation. It's wonderful to read that you had a reassuring and efficient experience with Hannah and the team at Palmer Snell in Taunton. Best wishes, Tracey.
★★★★★ 5/5
GoogleIt’s been my first time renting through an agency, so I was a little lost with the process, but even though JayJay is new he is a very nice and helpful person who has dealt professionally with my questions and queries. He ensured the property was cleaned and repainted as I asked and he’s been a pleasure to deal with. Looking forward to starting my new life.
Sharon · 1 May 2023
Agent replied · 31 May 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA great service even in these challenging times! Thanks to Lucy, Laura and Anisha for your professionalism, clear communications and flexibility in helping us get settled in our lovely new home. Very highly recommended.
Derek · 8 June 2021
Agent replied · 8 June 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Lucy for such a quick and supportive renting process! The property was exactly as described on the website and Lucy answered all our emails/returned calls in a timely manner. Very positive experience with Palmer Snell, thank you!
Jenny · 9 June 2019
Agent replied · 8 June 2023
Thank you Jenny for your 5* review and kind comments. It's good to hear that Lucy provided you with excellent service. All the best, Mike.
★★★★★ 5/5
GoogleGreat service from Ben and the team, helped me move super quick. Very informative and there every step
Hannah · 29 April 2023
Agent replied · 28 April 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAnisha was excellent. Friendly, polite,and reassuring as she guided me through the process. She was very accomodating and replied to queries very quickly. Thank you for making it as stress free as possible.
Christina · 8 June 2021
Agent replied · 8 June 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelped us find a property that would is perfect ticked all the right boxes can’t thank the letting team down without fail. For example Alice,Amy Jayjay and the others in the team we can’t thank you so much for helping us. Went above and beyond so thank you 🙏 😃 …
Georgie · 21 April 2024
Agent replied · 28 April 2024
Thank you for your glowing 5* review Georgie Murray-Gourlay. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI contacted palmer snell about a property they were prompt in getting back to me , and very reliable with excellent communication, the staff were very professional in how they conducted their viewings and answered any question given to them, nothing seemed to be too much trouble,
I'd highly recommend this company when looking for a property,
My agent ben was full of knowledge and i was made to feel comfortable throughout
Damien · 11 September 2022
Agent replied · 8 June 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLaura, Ben, Kerry and Diane were amazing in helping me with the tenancy of my new home and made it so straightforward. Great team.
Mel · 11 September 2022
Agent replied · 8 June 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDealt with Lorin Milligan at the Taunton branch, can’t praise her or the team enough. Lorin was always very helpful and very knowledgeable. The rest of the team were very polite, helpful and always friendly. We highly recommend them
Susan · 9 June 2019
Agent replied · 8 June 2023
Dear Susan,
Thank you for the 5 star review. I am pleased to see that you benefited from the passionate and personal approach taken by the team at the Taunton branch.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleBen, Lucy and team at PS have been very helpful in the process of my pending move. Thank you very much for your responsiveness so far.
Michael · 8 June 2022
Agent replied · 8 June 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSo pleased we chose the auction process to sell our mother’s property alongside doing probate. Best way as property was empty and we wanted a quick committed buyer. Lots of viewings & fast completion from accepting an offer. Thank you.
Fliss · 13 October 2024
Agent replied · 24 October 2024
Thank you so much for your 5* review Fliss! We're delighted to hear that the auction process worked well for selling your mother's property and that you were pleased with the quick and committed buyer. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSuch a good experience with this letting agents! Keri was so helpful right from the start and she was so lovely! Would definitely recommend
Jessica · 12 August 2022
Agent replied · 8 June 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAfter renting with palmer snell from december 2019 until present, we had a ceiling collapse in december 2019 they turned the water off to the main bathroom in the house and has taken them 10 months to get someone out to repair it very unprofessional leaving us in a really difficult position and really hard to speak to as they always seem to be on 'holiday' this is by far the worst experience i have had with any business.
Ashley · 8 June 2021
Agent replied · 8 June 2023
Dear Mr Britton, I am sorry and saddened to read that you have decided to voice your concerns in such a manner considering our local team have been trying to contact you directly about the matters raised. As your landlord has now sought the involvement of the courts, as I am sure you will appreciate, we will not respond further in this reply. However, should you wish to now engage with our local team to actively address and resolve the outstanding matter, please contact us directly. Kind regards
★★★★★ 4/5
GoogleI have received very good service from Palmer Snell, as a landlord seeking a new tenant. There was one minor hiccup over the Deposit Protection Scheme, but it was readily resolved. I will happily use them again.
Colin · 9 June 2019
Agent replied · 8 June 2023
Hi Colin
Thankyou very much for this review and the 4 stars! Great to hear you recieved such good service and that the deposit problem was quickly resolved! If there is anything more we can do to earn that extra star, don't hesitate to get in touch.
Kind regards, Jake
★★★★★ 5/5
GoogleI experienced a fantastic service from Palmer Snell. I had only a week to move and Jay Jay managed everything for me in a professional and timely manner which was considerably stress free! Thank you to the team.
Lucy · 3 October 2024
Agent replied · 24 October 2024
Many thanks Lucy for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
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