Palmer Snell Taunton reviews

★★★★★ 5/5

Google

Alex from the Taunton branch has been absolutely amazing with helping me find a rented property. She went above and beyond with the service she gave me and was extremely informative and easy to communicate with, I was never left waiting! Despite me being nervous about renting, due to being let down by other agency’s, Alex has allowed me to feel calm and relaxed throughout this whole process and made it so easy! Thank you so much!

Jade · 2 March 2023

★★★★★ 5/5

Google

Sarah Hutton and her team were very professional and friendly .Always very helpful and quick to respond to any queries. I would definitely use them again I would also recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Toni · 25 August 2022

★★★★★ 5/5

Google

I recently relocated and after being ignored by many agencies Palmer Snell came to my rescue. 5 stars are not enough they deserve more than that. Thank you Ben and your team you guys rock.

Farirai · 13 July 2022

★★★★★ 1/5

Google

My partner recently bought a house through the palmer snell Taunton office and the service was appalling. I would never recommend them. The initial viewings were fine but once we had our offer accepted it just went downhill from there.. we had to phone them to ask if the house could be marked as under offer on Rightmove.. no biggy but as a buyer it’s something you look to see and it the first stage in purchasing. Palmer snell were hardly ever available on the phone when you called, they were clueless at chasing the vendor or keeping up with solicitors. We even went round to our vendor to see them as palmer snell couldn’t tell us what stage things were at regarding moving dates and their solicitors (recommended through palmer snell) we’re equally as bad. Even on moving day they didn’t know what was going on. Having personally used another estate agent recently for my house move, palmer snell completely fall short of their standards and I wouldn’t touch them with a barge pole.

Kate · 2 November 2022

★★★★★ 5/5

Google

HUGE thank you to Anisha for helping Mum find her new home. You made it very easy despite the long distance and we really appreciate your support in negotiating and making the process so easy!

Tabitha · 8 June 2022

★★★★★ 5/5

Google

We have had a great experience so far renting through Palmer Snell. Our first couple of weeks searching for a property were pretty demoralising, but within hours of getting onto Palmer Snell's contact list I received info about the place we're now living in. Everyone we have dealt with has been kind, efficient and helpful. Their contact system is miles ahead of other lettings agents we tried to rent through. Other agents made us jump through a lot of hoops/fill out so many unecessary forms. Other agents made the experience into even more of a 'competition' than renting already is. In comparison, Palmer Snell have made us feel respected throughout the whole process. Thanks all!

Holly · 3 October 2022

★★★★★ 1/5

Google

Incredibly poor unfortunately once you've signed the contract. Both us (sellers) and our buyers (who also used Palmer Snell Taunton) felt the service we received was appalling. Our original open day didn't go well as the agent turned up stinking of smoke and had his puppy in the car, didn't get a single offer so had to spend a few extra evenings having viewings, the next agent was late to the first viewing who were the couple who bought the house. From this point on, we barely heard from them again despite sending emails. Absolutely ignore there recommended mortgage broker (£545!!!) and solicitors, the recommended mortgage broker made the whole thing way more stressful than needed, made numerous mistakes (which has cost us money) and there solicitors, whilst better, also proved incompetent. They didn't even know we were completing on the day and then expected us to drop off the keys at the office, £4.5k fee, for what frankly? In contrast, the other sides solicitors and estate agents were far better at communicating and kindly dropped the keys off for us. They also stated the wrong figure for the total invoice, meaning we underpaid £700 so was chased 2 months later for this, sheer incompetence all-around. Somehow, we did manage to sell and buy, however, the experience was severely soured and ended up costing us more. Avoid if you can.

James · 3 September 2022

★★★★★ 5/5

Google

We recently sold our house in Taunton and Grace from Palmer Snell kept us informed regularly and liaised with our buyers to keep everything "moving". We felt she took a personal interest in our sale which was reassuring. We would highly recommend her and Palmer Snell Taunton.

Dawn · 24 October 2024

★★★★★ 5/5

Google

Fantastic service from start to finish, with little experience of selling and buying we were supported through the whole process. Professional and friendly team, fantastic management. Highly recommend their in house mortgage consultant. Although we have found our forever home, would definitely recommend palmer snell to anyone looking to buy or sell.

Laura · 25 July 2024

★★★★★ 5/5

Google

Dealt with Lucy and Camilla. Very professional and kind staff and reassuring agents to rent with, especially with being a first time renter. Should I ever move out, I'd hope to rent with them again. Highly recommend these agents!PositiveResponsiveness, Quality, Professionalism

David · 13 January 2021

★★★★★ 5/5

Google

Sarah was a great joy to work with ,a lovely welcoming energy ,great communication and responded to our questions very quickly .Both my husband and I enjoyed dealing with Sarah ,thank you!

Sara · 8 June 2022

★★★★★ 2/5

Google

Palmer snell are the letting agents that we are renting our house through. We have only been here a month and are already concerned what the future holds for us here. We were told when we moved in that a new bathroom floor would be put down before our arrival, it still hasn't happened. We have had a broken toilet seat for the last 3 weeks that needs replacing, yet they are dragging their heels, no matter how many times we report the issue. Our toilet flush also doesn't work, along with the hot tap in the kitchen, which you can't turn off very easily and often drips, both wasting water and costing us money. The back door to the garage also hasn't been locked since we moved in, another thing they said they would fix and yet haven't. Over all, we are both very disappointed in the level of customer service that we have recieved, especially when they claim that they have no record of my phone calls to them. If you are looking into renting and can rent through another company, I would advise you do so.

George · 8 June 2022

★★★★★ 1/5

Google

I've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a viewing as soon as possible - a 395k detached house in Henlade. I called five times over the whole of the day on Monday and the call went straight to answer phone except on the fifth time they picked up. There website does not have an email and I decided Monday to make an offer of 30k over the asking price for a house and area I know well. I asked for positive written confirmation that the offer had been given to the owners. With one consideration to see the property when I was available Tuesday or Wednesday to see the roof timbers. The following day I did not get the confirmation. I asked for this by a 2nd email over right move (no office email on the website on an iphone). Upto this point I have sent 2 emails. I got a very rude answer phone message back saying I was bombarding them by emails. The fact is the manager had not given my offer to the seller (30k over asking price), they have been incredibly rude, and really unprofessionally unresponsive being uncontactable. Absolutely disgusting - I hope Palmer Snell look into their managers professionalism at this branch - the reason they have not provided written confirmation is really apparent. Having sold my home, I would be absolutely livid paying thousands to Palmer Snell to not be presented that offer. I feel sorry for the seller, and I sure wouldn't be recommending them.

Chris · 8 June 2022

★★★★★ 5/5

Google

Recently we experienced some difficulties and delays to do with releasing funds from tenants' deposits after tenants had left two of our investment properties in a less than ideal state. Keri Flynn became aware of this, took over the job of sorting out the problems, immediately let us know what the problems were and what she was doing about them, and within a week or so it had all been sorted out and the requisite funds were in our bank account! We were very pleased and impressed with her efficiency and have no hesitation in awarding her a 5 star review.

John · 8 June 2022

★★★★★ 5/5

Google

First time renting through an estate agent and I must say Lucy was absolutely fantastic with us and helped us every step of the way, thank you so much Lucy you are a starPositiveResponsiveness, Professionalism

Cara · 11 December 2021

★★★★★ 5/5

Google

Sarah and the whole team helping us to successfully sell our parent's bungalow through the Modern Auction method. The process is clear and simple to follow and we were kept up to date at every point. Thank you for the tremendous help you gave us

Fiona · 3 October 2024

★★★★★ 1/5

Google

Avoid using these guys as your estate agents at all costs. These guys are highly unprofessional and seriously do not have the tenants of rental properties in their best interest. They ignored complaints, refused to raise or resolve any issues, made false accusations and generally acted like money grabbing cowboys for the year I was a tenant with them. I cannot advise you enough to look elsewhere for renting a property. These guys are truely terrible estate agents.

Adam · 8 June 2022

★★★★★ 5/5

Google

First time renting through an estate agent and I must say Lucy was absolutely fantastic with us and helped us every step of the way, thank you so much Lucy you are a starPositiveResponsiveness, Professionalism

Cara · 25 August 2021

★★★★★ 5/5

Google

I can’t thank the Palmer Snell lettings team enough for finding me the perfect property for me and my family! A special thanks, goes to Alice and Beth who really went out of their way for me. The team are very professional- I would highly recommend. Thank you all, Julia

Julia · 25 June 2024

★★★★★ 5/5

Google

The staff here are amazing! Super quick and efficaint, everything was sorted within a week, really helpful and kind. Hannah Puplett was so nice and reassuring, kept me updated and explained everything to me, I would 100% recommend Palmer Snell in Taunton

Jemma · 9 June 2019

★★★★★ 5/5

Google

Alice and the rest of the lettings team provided an exceptional service from start to finish for us, someone was always available at the end of a phone and answered emails promptly. We've had good service from other agents but Palmer Snell is definitely the best. Thank you.

Dawn · 25 July 2024

★★★★★ 5/5

Google

The staff here are amazing! Super quick and efficaint, everything was sorted within a week, really helpful and kind. Hannah Puplett was so nice and reassuring, kept me updated and explained everything to me, I would 100% recommend Palmer Snell in Taunton

Jemma · 14 January 2019

★★★★★ 5/5

Google

It’s been my first time renting through an agency, so I was a little lost with the process, but even though JayJay is new he is a very nice and helpful person who has dealt professionally with my questions and queries. He ensured the property was cleaned and repainted as I asked and he’s been a pleasure to deal with. Looking forward to starting my new life.

Sharon · 1 May 2023

★★★★★ 5/5

Google

A great service even in these challenging times! Thanks to Lucy, Laura and Anisha for your professionalism, clear communications and flexibility in helping us get settled in our lovely new home. Very highly recommended.

Derek · 8 June 2021