Linden Homes Western Taunton reviews

★★★★★ 1/5

Trustpilot

BEWARE! - Hopefully you see these reviews before you pay your money.

Customer service is non existent, once they have your money they don't want to know. If only I had read the reviews on here before purchasing. We have had several issues including a leak, windows that don't shut/lock, walls that are not straight and after waiting weeks/months for someone to come and sort it out, we ended up having to source our own workmen for the various issues. All this is whilst they are still on site so no hope after they leave. We like the design of our house and the specific location but the quality of the build is poor. Also be aware of the maintenance charges on top of your standard council tax etc.

Amy · 4 June 2020

★★★★★ 2/5

Trustpilot

Bought a house in borehamwood back in…

Bought a house in borehamwood back in July 2017. Same comments as everyone else, as soon as we gave them money it was impossible to get them back. We have 3-4 doors with gaps from the floor to the bottom of the door of at least 3cm so sound travels easily and it’s a larger gap than NHBC state. Had a huge snagging list that never got finished even after numerous emails. Insulation from our garage is awful so we have had to get someone round to finish properly. Love the layout of the house but incredibly poor finish and quality from Linden. Would never buy from them again or recommend to anyone else. I know there’s not much on the market but their properties really aren’t worth it. Go for a smaller developer who has quality control checks as these guys clearly don’t.

Alex · 23 May 2020

★★★★★ 1/5

Trustpilot

9 pages of snags

9 pages of snags, varying in seriousness, after a dipstick manager tried to put up barriers we went above him and have resolved all snags.5 star builder is false.If you're happy to have an constant stream of workmen coming in, having to stop in for them over 4 to 6 months, often leaving the "fault" worse than before, then go ahead.Sloppy workmanship is normal, sometimes safety critical negligence.

Malcolm · 1 August 2022

★★★★★ 1/5

Trustpilot

Linden homes are an absolute disgrace

Linden homes have been terrible. I bought a house in December and have had zero defects resolved. Linden were bought out and I have had to tell 3 different teams my issues because no one seems to log anything. No other business unit seems to have been told they are taking over and no one from Linden has told any residents what is happening. Communication is shocking. I am livid that nothing has been sorted and have raised a claim with NHBC to have my issues resolved. They havent even responded to NHBC.

Philip · 18 April 2020

★★★★★ 1/5

Trustpilot

Do not buy from Linden homes

We have bought a new home. We have been in the home for nearly a year with no parking! And now we have had a leak in both bathrooms coming through the ceiling. Before you complete your survey they will bend over backwards to help you but once the defects are signed off you are in trouble! We also have no direct access to our front door making our future plans of having a baby on hold in this what was meant to be a family home!

Kimberley · 14 April 2020

★★★★★ 1/5

Trustpilot

Do not use their financial services

Do not use their financial services, source financial products through an IFA....They will ask and pester you to fill out a survey my advice here is simply wait. Wait until all snags have been fixed correctly and then review the whole experience from start to finish.My experience is that you'll provide a more accurate response.Note of caution Linden will contract out maintenance of the development where you brand new house is being built, in my case its a absolute con very expensive for little in return. Linden take an age to sign over the development too, this stops you and fellow residents form forming you own management committee and kicking out the incumbent company which I won’t name just in case.

Carl · 13 April 2020

★★★★★ 1/5

Trustpilot

Appalling! Avoid from every angle!!!

Nothing but problems since day one! Even a site manager told us he wouldn't live in this house!!! Been here over a year now and still having works and repairs done. It's an absolute shambles! Over 2 page list of problems with it! No one takes responsibility or liability for anything what so ever ... Absolutely shocking. Hated living here since day one!

J.s · 1 February 2023

★★★★★ 1/5

Trustpilot

This is one of the worst companies I…

This is one of the worst companies I have ever had the experience in dealing with. I was lied to when being sold the property but the sales lady, I had, scratched font door, scratched glass on the back door, the cupboards I requested but never got. Inadequate painting, inadequate shed base and shed, inappropriate fence at the side of my property, leaking roof, leaking heating system, missing bricks at the top of the property.I had to take time off from work unpaid to get the jobs done they never finished. We lost our holiday and flights and no end of stress from them.I’m so disappointed in what we bought and they tried to wriggle out of it in the end so I gave up until now I have this new leak that needs looking into.Linden Homes based in Chelmsford are the worst I have ever dealt with in my life. I invested so much time and money into my house only to have our house go to rack and ruin by shoddy workmanship.

Doug · 22 March 2020

★★★★★ 1/5

Trustpilot

We purchased a house in Saffron Walden…

We purchased a house in Saffron Walden in Sept 2019 and yes we have had standard snagging issues but also some major issues and the customer service up to MD level has been shocking. The overall attention to detail in the homes is terrible. On completion day we actually raised issues with our carpet and flooring downstairs, we still have not had this rectified and now in an internal battle with them.Our turf was laid and they are quoting its normal....well we followed the maintenance regime and its coming up, bald patches, you sink in it and there are rocks everywhere. Not really the best when you have a 2.5yr old.Our solicitor raised with us that Linden homes tried to resubmit different boundary plans for our property which meant we had some land missing from our plot. So underhanded and their solicitor admitted an admin error.Due to a 10 day response and me chasing this for our formal complaint to the MD, he threw a shocking response to us, backtracked everything that was approved and said it was all normal and customer service were in their target KPI for responding.Once they have your money, the customer care goes our the window.Whilst we love the house and location, I would advise people to think twice before buying and do your own flooring and turf.Throughout the 6 months we have been here, they have ceased working with 3 different contractors which has not helped the situation.

Katie · 9 March 2020

★★★★★ 1/5

Trustpilot

Summary of devastation caused by Linden Homes and NHBC (in cahoots)

DON'T BUY LINDEN• Forced out of my house by Linden 19/01/16, never able to go back• Paid more than ~£67k in mortgage payments on an uninhabitable house• Paid £21k so far on rent to live elsewhere• Lived in 4 hotels - Linden stopped reimbursing hotel bill, credit card rose to ~£11k before they reinstated reimbursement under pressure. They threatened 3 times then acted on the threat• Linden's lawyers served me Eviction papers from first rental property even tho they had changed the locks to my house & admitted I couldn't move back in as it was contaminated, effectively trying to throw me out onto the streets• Aug 2016 Linden walked away with my keys with their lawyer writing that their client was only fixing my house as a 'gesture of goodwill' and were no longer prepared to• I moved rentals again, NHBC stopped reimbursing rent, served Eviction papers again this time by landlord • Had to clear arrears of thousands of pounds to landlord because she threatened to sue me & put a charge over my house so I moved again• Since April 2018 paying mortgage plus rent, 2 lots of council tax, 2 lots of utility bills, 2 lots of Insurance policies• Taken to court 2 years running by Fareham Borough council for non payment of council tax on my uninhabitable house when I was paying council tax on rental. Lost case because they said house registered in my name so liable - had to sell off personal possessions & furniture to clear a debt that shouldn't even be mine. Sold £927 of new furniture I'd bought for my house & personal effects• Signed off work sick since Feb 2016 when Linden Homes & NHBC caused me to have a breakdown• Lost my holiday home/retirement property abroad because the money I was using to pay the mortgage on that I'm having to use to pay rent in the UK & I bought that in 2012, long before Linden entered my life & ripped it apart. I was devastated by that & now have zero retirement plan• I'm hundreds of thousands of pounds out of pocket & my life savings (which were saved for my pension) have nearly gone since sick pay alone isn't enough to pay a mortgage & rent• All this after having already moved out into a pub room for them to fix more than 160 snags in Dec 2015 but still had to come back 5 months later to fix more. Entire house had to be redecorated• I've packed/unpacked 10 times in 3 years (I've been in 3rd rental for 18 months so far)• As a result of all the heavy lifting & living out of boxes I've damaged my back, had an MRI scan & in constant pain• My health is through the floor, both mental & physical•When it started, I never believed that 4.5 years later I'd still be fighting• Taken by ambulance to A&E after 5 paramedics were in attendance for a suspected heart attack • I'm on medication & in counselling • My life feels as good as over. I've had no life for 4.5 years. I don't "live" I just "exist" from one day to the next• Counsellor calls it "functioning" & says my life is "empty"• Totally lost my identity since losing my career - I was ranked a high achiever• Antidepressants side effects are awful, I'm an insomniac at night then sleep most of the day, mostly getting up early to mid afternoon then often take another nap 3 hours or so after I'm up because I feel sluggish, foggy headed & weak• I now suffer with RLS (Restless Leg Syndrome) from spending too long in bed & the pains in my legs wakes me• I suffer horrendous head pains/migraines & I'm under the care of a Neurologist whose confirmed stress• My parents are 85 & 86 & the prolonged stress has made them both ill & they both had to go onto antidepressants because of Linden & NHBC • My 2 brothers who live in Spain had to step in/ take over when I cracked up & the stress has taken its toll on them tooWhat Linden & NHBC have done is criminal. They should do jail time for itNot only cruel but totally inhumane. You'd have to have sight of 4.5 years of correspondence to believe the gross bullying I've endured from both of them & their lawyers.

Yvette · 25 February 2020

★★★★★ 1/5

Trustpilot

Liars and con men

We reserved our home after seeing it built and the large from garden, after reserving and organising our mortgage, Linden changed the boundary, to which we said we no longer wanted to proceed. They offered us £5k in compensation so we changed our minds. This was just a big fat lie to get us to buy. We never received this money and now they say it wasn’t agreed!! They just tell lies to sell houses. Disgusting behaviour, crooks and cheats. Stay away!!

Jessica · 23 January 2020

★★★★★ 1/5

Trustpilot

Where to even start

Where to even start! Do not believe a word that comes from anyone's mouths at linden homes !! You would think our house had been built by a child (infact I think a child could have done a better job) Brickwork all over the place, bricks hanging out from the walls, not level, chipped bricks etc.. they came to fix these but as you can only imagine it looks even worse than what it did before! We've had a handful of brick workers come and price up re doing the majority of the side of our house and each one can not believe what a mess it has been left in. One of the brick layers broke into our shed to use our hose pipe and broke it, the people who jet wash the houses down smashed into our house and my car. If I hadn't of noticed all the scratches down the side of my car (that they had try to polish to cover up any damage they had done, and pointed the corner of the brickwork whilst we were out) we wouldn't have known this had all happened whilst we were at work!!! Our garden is an absolute bog all our grass has gone and is thick mud and puddles, we've been promised a drain for the last 2 months! oh, guess what! We're still ringing to chase them up every day to come and fit a drain in. There's so much more I could list here but honestly the stress and upset linden homes have caused to my family has been one of the most traumatic, upsetting and emotional times of my life. If you want an everyday battle to get the home you wanted (the show home or the one that looks great on the plans, the dream home you really wanted) then these are your people. If I could take back buying a house from linden homes I would do it in a second!

Jade · 21 January 2020

★★★★★ 1/5

Trustpilot

Be very careful

Be very careful if dealing with this company. They offered us financial incentives on a new house amounting to £23,000 which lulled us in. We had Council searches done and surveys done and were exchanging contracts within 8 weeks only for the MD to remove all the financial incentives at the last minute. My advice to you is if you have to deal with this company then make sure it is written into the small print on your reservation agreement that the financial incentives they offer cannot be withdrawn. Otherwise don’t sign it.They also asked for a deposit of £1000 to reserve and have kept £500 for their admin costs!!! Disgraceful!

Simon · 18 January 2020

★★★★★ 1/5

Trustpilot

The perils of Part Ex

Be aware if you are going down the part ex route. You can waste 3 months and approx. £2k before they decide they have changed their minds. The ladies in the show room were very helpful, alas the people behind them are more than happy to mess you around (and let you waste your money). Bitterly disappointed with this company. If they do not want to offer Part ex, they should not advertise it (or if they only want to deal with houses less than 10 years old, they should say so)

Rich · 17 January 2020

★★★★★ 1/5

Trustpilot

Avoid at all cost

Love the design of my house and love the location unfortunately that’s where it ends, from start to finish and now a year after moving in we have been let down with false promises, lied to and had to battle to get things put right. Linden are a fantastic company UNTIL you exchange then they are the worst company I have ever dealt with. I would strongly recommend looking at any other builder other than Linden, you have been warned read all these reviews and steer well clear.

Phil · 8 January 2020

★★★★★ 1/5

Trustpilot

It won't do much but I guess if enough…

It won't do much but I guess if enough people put the boot in on Linden Homes and their parent ownership - which as I write i understand to be Galliford Try.My daughter is in a flat on a development in Colchester. The external landscaping to the whole estate of houses is unfinished. Street lighting after four, five, six years still does not work. Specifications on the plans were altered repeatedly. This builder is the worst of a bad lot i fear.

Stephen · 8 January 2020

★★★★★ 1/5

Trustpilot

Don’t buy. Cheaply thrown together homes.

I’ve been in my linden home for 3 years. In that time I have had to change the handles on the internal doors. They were so badly and cheaply put together my son got locked in his room unable to get out. I’ve had to change the locks on the front door and garage. The Wi-fi doesn’t work as the internal wiring is all wrong. The kitchen is so cheap that is looking tired and all my toilets leak heavily from the cistern into the pan causing a huge water bill. I certainly won’t be buying again from them.

Paul · 29 December 2019

★★★★★ 1/5

Trustpilot

Not happy at all poor after sale service

Not happy at all, I've owned my home just about 2 years now (base in Harlow Essex) , problem I've faced? Wooden beam hanging, pip leaks and poor customer service. As am writing this review my leaks problem hasn't been fixed yet and it has been more then 4 month now, they ignored my emails. Common we have hard earned and pay huge amount for these homes ! I need someone to get back to me urgently please. I will have no choice now but to start legal action. Really? Do we have time for this?

Yash · 22 December 2019

★★★★★ 1/5

Trustpilot

Shambolic

If there was a way of having - stars I would. We have been waiting for our house since May, we did part exchange and were told that our house will be ready in June/July, which came and went then told July/August, end. End of July we are told the windows they ordered were wrong and they will get replacements end of August so new moving dates to October/November which also came and went. Finally get a moving date 20th December but now with one weel to go, they are again not sure if it will be ready, they have booked CML for the 20th December the day we have been told we will be moving in. Our buyers should have our house on that day which means if they fail we will be made homeless, not to mention that with one week to go we have been a bit more organised than Lindens and booked movers, got BT and utilities moved. Every single conveyance plans they sent had to be resent as they were wrong. Our meet the builder got cancelled twice both on the day it was due, the second while we were there we were told that the site was too dangerous for us to go in. Thank you Linden Homes for the additional stress to our house move that is one of the most stressful things to do, I am not looking forward to potentially be homeless at Christmas with my 4 year old in tow. Utter Shambles..... Disappointed does not begin to explain the feeling.

Brad · 13 December 2019

★★★★★ 1/5

Trustpilot

The worst workmanship and customer service ever!

Completed in September 2020, shower started running through the ceiling. Took months to get sorted. Happened again. I've now got actual mushrooms spouting from the soaked skirting boards. The shower tray is on a slope. Apparently there's nothing wrong with it though. Plus the hellish smell coming from the bathroom. Not lindens problem apparently. I even bothering with their complaints procedure anymore, I'm going straight to a solicitor.

Rebecca · 17 June 2022

★★★★★ 1/5

Trustpilot

Once you buy, they say bye bye

Avoid Linden Homes, once you sign you will never be able to reach them. I think they turned all their phones off but they keep sending texts for 'new house offers'.28 year old first time buyer who bought using help to buy in 2016. Move in date was delayed until 2017.Building process was a mess.Multiple site managers who kept leaving. Never any clarity, my neighbours and myself had a nightmare. Huge delays.Sneaky discount offer where they offer to give you so much towards legal fees but then charge it back through admin fees at the lawyers (said it was for the other company) they are the developers!! Avoid their solictors and go independent!!Mislabelling of the numbers and site numbers on the pipes meant it took the National Grid/British Gas/Western Power years to figure why my gas meters were not on the register and made payments to British Gas almost impossible as they could not find my property!Entrance/back and flat doors installed by Linden Homes were according to FirstPort not fire safety standard. This was not discovered until a year after I moved in. Due to this FirstPort threatened to take legal action if I did not pay to replace them. Linden homes claim no knowledge of the issue and claim no responsibility. No calls back when raised. Was given a number where they never answer the phone. No repairs done to the building etc as the responsibility was pushed to site managers and or management companies. Despite supposedly being a 10 year building guarantee on all new build properties. Management company counter argue that Linden Homes are responsible. Linden Homes forgot to register me on the land register. Was recommended to use their solictor. They forgot key paperwork, which meant I was hit by huge additional cost on the day of completion. Despite chasers in the weeks and days before. Completely incompetent.I and millions of others were missold leaseholds. I signed into a leasehold contract for service charges with Pentland Estates Management (they no longer exist and are now Firstport). Never sign a leasehold agreement without reading the service charges (mine seemed reasonable but no idea this could be sold off and uncapped) and do not buy a property which has any doubling ground rent clauses.I am now in dispute with both the management company and ground rent company for overcharging and poor customer service. However due to signing a leasehold clause in the mortgage I have no rights and property developers can sell the freehold as soon as possible (after 1 year) to different management companies who are allowed to raise fees and deliver nothing as they see fit. Disgraceful.Only option is to sell, just like my neighbours, in order to get out of this hell of increasing fees.Property developers & convayaners need to be investigated and under much deeper regulatory scrutiny.

Zazzles · 5 December 2019

★★★★★ 1/5

Trustpilot

Waste of time effort & money! Not worth the stress

If I could give 0, I would!! Initially, I ignored these reviews as the site manager seemed friendly & communicative. However, as soon as you’ve signed on that line, it will all change...Buy with Linden homes if you want delay after delay, want to repeatedly submit paperwork due to these changes, pay for your own accommodation after they cause you to be ‘in between homes’ after delaying 7 MONTHS and then take 2.5 weeks and counting to receive a refund after you inevitably pull out. If they ever send it. Oh, and a solicitor bill for a house you’re not even going to move to! Terrible company, appalling customer service and as for communication, well, it’s basically non-existent. And you better not expect an apology for any problems! Steer clear, it is NOT worth the stress (and waste of time and money). Buy literally anywhere else!!! Especially if you have a young family - you *will* be told a completely unrealistic completion date & be finding somewhere else to live. Don’t do it!!

Lauren · 8 November 2019

★★★★★ 2/5

Trustpilot

Linden Homes

Firstly, we have numerous snags (to be expected) with different severity levels however this included things such as no durgo valve on the waste, which is just sheer incompetence. It took around 3 months to get all of the snags fixed including replacing loft hatch, back door being fixed 3 times, flush on one of the toilets looked at 4 times, front door had to be hung again, slabs repaired in garden, missing kitchen items. As for the 'landscaping' they did with the front garden, all flowers died within 3 days of moving in as they were not planted correctly. We had to wait over 6 weeks to even be able to order broadband and have been back and forth with British Gas re gas and electric ever since, I get the feeling we were moved in slightly ahead of schedule.As they are still building, there is a lot of site traffic down our access road to the cul de sac (expected, isn't an issue) however we have ongoing issues with our road currently having 5 different levels, a pot hole developing and constantly full of nails/mud from JCB's etc. Currently chasing customer services, to no avail! Just waiting for the day I severely damage car/tyres.Feel there could have been better communication from the start from sales team and site manager, with a bit of honesty re the house, road, site etc as feel we were chucked in way ahead of schedule to meet sales targets.I would recommend keeping on top of them with any snags - email, phone, hassle any way you can as once your snagging time period is over, you're passed over to somebody in Head Office who is constantly out of the office and doesn't reply to calls or emails.

DV2021 · 5 November 2019

★★★★★ 1/5

Trustpilot

Update on my uninhabitable & blighted house (4 years of living hell)

Message to Caveat Emptor - I've shared your very shocking but very honest review on Twitter. Please read my reviews on here too.... almost 4 years I've been unable to even live in my Linden Home. The house is Uninhabitable / Defective / Blighted due to contamination. Linden's Commercial Director forced me out on 19/01/2016 - as at today's date that's 3 YEARS 9 MONTHS and 2 WEEKS ago - and never to return. It's cost me more than £56,000 (to date 01/10/19) in mortgage payments for a house NOT FIT FOR PURPOSE. Linden served me Eviction papers from the first rental effectively throwing me out onto the streets as I have it in the SAR that they had taken "possession" of my house and taken my house "back". They changed the locks to MY house in April 2016 and walked away with the keys to MY house in August 2016 with their lawyer stating "our client was only [fixing] it as a gesture of goodwill and they are no longer prepared to". I moved rentals then NHBC also stopped reimbursing the rent so Eviction papers again. I've moved around like a vagabond for 4 years, living in 4 different hotels (Linden threatened to stop reimbursing the hotel bill 3 times then acted on those threats - my credit card bill rose to £11,000 so I was forced to move out of the hotel into a cheaper pub room until NHBC put pressure on Linden to pay hotel so after a week in a pub room, I moved again, back into the hotel).Yet then NHBC did exactly the same, cut off funding my alternative accommodation in April 2018.I was forced to move to a 3rd rental and it's cost me (to date) nearly £19,000 in rental payments on top of my mortgage. Linden Homes and the NHBC caused me to have a nervous breakdown in February 2016 and I've never been well enough to return to work. My loss of earnings is massive. The bullying, threats and lies I've received not only from Linden and NHBC but their respective lawyers (Gateley and Dentons) has been and still is horrific cruelty. To anyone reviewing Linden after a short time is very naive.I've also been taken to court twice for non payment of council tax on my uninhabitable house when I'm paying council tax on my alternative rental accommodation. I was slapped with two Liability Orders and have had to sell off personal possessions to chip away at the arrears. Linden Homes and the NHBC are LIFE WRECKERS.The CEOs sit in their ivory towers and don't care about ruining the lives of their paying customers. Read the Trustpilot reviews on NHBC too. As if all that isn't bad enough I've lost my overseas holiday home/ retirement property because I could no longer afford the mortgage because that money is being used to fund rental properties to live in in the UK whilst my Linden new build sits empty but still costs me a mortgage every month. Both are abhorrent companies with no moral compass.This is the real truth of buying a so called "dream home" from Linden Homes not these highly suspicious 5* reviews. If anyone wants to contact me you will find me on Twitter at Yvette86129589

Yvette · 1 November 2019