Trusted Agent profile · Taunton
★★★★★
687 reviews across 2 platforms
Comeytrowe, Taunton, TA4 1EF
Linden Homes Western's office in Taunton, at Comeytrowe, is rated 2.4 out of 5 across 687 reviews on two platforms, including 1 Google review rated 5.0.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
1/5
TrustpilotThe customer service is non existent
The customer service is non existent. If you lodge a complaint then they will not speak to you - just send you emails . They ‘forgot’ to put a radiator in 2 of our bedrooms - making the rooms really cold . 18 months in and still waiting - now we’ve been given a date for mid January. Not good enough Linden and your ‘Customer service ‘ team want sacking .
1/5
TrustpilotA fraudulent, unethical company
Linden Homes continued to market my property after I'd reserved it; I believe, because they wanted to circumvent paying the property agents fees. With one week to go until completion, they pulled out and immediately replaced me with someone they'd found themselves. I found out that they'd pulled out from my solicitor with no communication from Linden Homes. I escalated this to the regional Managing Director, who was rude and unhelpful. I will now escalate it to the ombudsman.
1/5
TrustpilotUnderhand.....
We’ve been living in a new build Linden Home in Verwood, Kilnhurst Gardens since December. In order to be balanced I will say the on-site team were great during the building process and first few weeks. However, once the ‘all important’ survey is completed that disappears.My issue is the seeming underhand behaviour to cover their mistakes without communicating with residents. Having messed up boundaries they have offered someone the communal land opposite our house to be incorporated into their garden. While they, constantly, point out they are not doing anything illegal there comes a time when acting with integrity should count. They are aware the purchaser intends to seek planning permission to put a wall around their land (and why shouldn’t they) but at no point has Linden communicated anything to anyone here; in fact the on-site manager, Lewis, actively tried to avoid and talk himself out of a direct question when asked. It is this kind of poor behaviour that undermines confidence in a company. If you’re doing nothing wrong, you should have nothing to hide. I would have to add the head office team are worse than useless - absolutely appalling service and I would not recommend them.
5/5
TrustpilotCleeve View - 4 Bed Detached
I've owned a new built property in the past so felt that I knew what to expect going into this process. I expected there to be snags. I expected to have a little disruption moving into a property next to an active building site. I expected relatively small rooms and to have to pay extra for every little upgrade or feature to make the home our own.Linden really surprised me on every point. They delivered a well designed, roomy, high spec home that we love. They talked us through the entire process, shared our excitement at picking our flooring and features and generously customised aspects for us at no extra cost. They worked hard to deliver the property earlier than they originally quoted and were a pleasure to work with throughout the process.The inevitable snagging list was mostly minor. The entire list was taken care of within a couple of weeks with priority given to anything that would have been disruptive to me or my family during the buildup to Christmas.Having lived here for 6 months the site is well managed, well maintained, and very considerate. A lot of builders should learn from this site.I've owned a Redrow home in the past, and while it was good, Linden have definitely outdone them in terms of build quality and aftercare.I looked at many similar priced new builds in the area from other developers and they all fell short.My experience with Linden has been great. I would strongly recommend the Cleeve View development to anyone. We've dealt mostly with AJ and Gemma on site and they have always been helpful and genuine. They are a credit to the company and how housing development should be done!
5/5
TrustpilotLinden Homes - Fox Hill
Beyond delighted with our new home and the service/process that got us here. Lynne and Laurie in the on site sales team honestly could not have been more helpful and went above and beyond with their service. We arranged a part exchange on a one bed 150 year old converted town flat, and a few weeks later moved into our whopping great big 3 bed new build in the country! The conveyancing process was a little dogged, but then selling a house always is right? Post sale we have been very impressed with the quality and finish of the house and the amount of fixtures, fittings and appliances included. We identified a few small snags with the support of lindens, and Paul the project manager was right on top of fixing them ASAP. I would recommend this development to anyone interested in a new build. We haven’t been able to fault it.
1/5
TrustpilotUpdate : 3years, 4months, 3weeks and 4 days forced out of my house...
Update. On 19/01/2016 #DawnetMcLoughlin Commercial Director for #LindenHomes checked me into a grotty hotel for 2 nights.... that's right...TWO NIGHTS, when Linden forced me out of my brand new house a MONTH after I made #GregFitzgerald (then Executive Chairman) and #PeterYoull (then Managing Director) aware that it was contaminated. I've never been able to return to my house for what is now 1,237 nights. That's 3 YEARS, 4 MONTHS, 3 WEEKS and 4 DAYS. #Injustice #Immoral #Cowboybuilders ...and if you think the #NHBC 10 Year Buildmark warranty will protect you - think again. The NHBC is in bed with the builders, as reported in the Guardian (Google it) and they and their equally unethical lawyers #DentonsLLP have been stalling since the claim fell to them on 19/08/16 when Linden Homes walked away with my keys having changed the locks to MY house. My name is the only name on the Deeds.If you believe any of these so called green reviews, read my reviews of my 4 year nightmare together with the other 81% BAD reviews..... then and only then will you know the truth as to how Linden Homes and the NHBC will treat you.
1/5
TrustpilotWorst property and service
The quality of the property I bought from LH is awful, worst one I’ve ever seen. Never buy from them, customer service was good in the beginning, once you changed your contract, no anyone replies you anymore. Site manager is just a liar who can do nothing for thousands snagging issues.Don’t buy from them, don’t trust them, they just wants your money.
5/5
TrustpilotCleeve View
We bought our house almost a year ago and have been really pleased with our linden home. Gemma helped us through the process of purchasing and was always on hand to help with any questions. Site manager AJ has been fantastic and is always quick to respond if we have any queries. The regional after sales customer service has required us to chase up a few issues but they have all been dealt with in an acceptable timescale. All in all happy customers!
1/5
TrustpilotPoor finish for a lixury house
Moved in on 26th April 2019, Abbey Farm, Swindon. I did snag list on 27th and the surveyor found 98(!) faults. Good that under 5 were major. I found additional afterLinden Homes successfully ignores us, but I don’t intend tolerating it much furtherThe house is nice, but all small faults make it bad experience. It is a second house I bought brand new, plus had one still under 10 built warranty, so definitely this one has way more faultsI suggest you all haggle hard with them when buying because you will need to spend a lot of money after fixing problems
1/5
TrustpilotWorst customer service
Worst customer servicePoor build qualitySqueaky floors when we moved inPoor wall finishingPoor light fittingsRoom doors doesn't close fully :)Unresolved build issue even after 3 years and finally we have given up and got it done ourselvesThey don't care about providing quality homes, all they want is to sell you a house made of cardboard boxesI can hear the entire conversation from first floor bedroom on the left when I am on ground floor utility room on rightAvoid if you can and go with some other builderThanks
1/5
TrustpilotLinden Homes at Olive Farm…
We are residents in a property next to a new Linden Homes site. Cystomer service has been disgraceful. We have been left with multiple damage to our property which despite assurances over 18 months was not rectified. We also have continual noise from rattling flags which keep us awake at night but they refuse to remedy. If this is how they treat customers then beware!!
5/5
TrustpilotCleeve View
Cleeve View, Bishop’s Cleeve.We moved in here just before Christmas, cannot recommend Linden here highly enough, it was a complicated move as we were selling our business and a small rental property and Linden were extremely helpful and their part exchange scheme made everything possible. Lindens Sales Co-ordinator Gemma nursed us through the entire process and since arriving here the assistant site manager “AJ” is always on hand he has dealt with any minor issues usually on the same day. The only negative that we can come up with is Linden regional After Sales Service we only had one snag which could not be rectified by the on site team and that took over a month of continual chasing for it to be dealt with.
2/5
TrustpilotThe Grange, Wroughton, Wiltshire
Snagging List submitted in January, still not completed. It has dragged on for months. TBF to a new site manager he has tried to do a lot of the jobs himself, but we still have a garage door with a dent in it, which on the inside of the garage door has a sticker showing it is DAMAGED but it was put on regardless. Not the best experience we have had overall with buying a new property and we have bought a few from other builders who were not as bad as Linden.
1/5
TrustpilotThe truth about Linden - uninhabitable house 3+ years
Try not being able to live in your brand new Linden Home for almost 3.5 years (since they forced me out 19/01/16) changed MY locks to MY house in April 2016 and walked away with MY keys in August 2016 .... try paying more than £47k in mortgage payments on an uninhabitable house before you believe any highly suspect Green Reviews. Click on my other reviews to read my complete HORROR STORY if you want the truth about Linden Homes and their bullyboy lawyers.
1/5
TrustpilotI have been asked to warn prospective buyers in Wolverhampton
Word spreads and I have just been asked to warn the people of #WOLVERHAMPTON. If you are thinking of buying a Linden Home from their new site (Linden Homes Press Release "linden homes acquired land for new development in Wolverhampton) first read these reviews but be wary of the Green Star reviews appearing since January this year. If you want the truth about Linden Homes, then in particular read my other reviews (just click reviews under 'Yvette') as I made the fateful mistake of buying from these unscrupulous builders almost 4 years ago and haven't been able to live in my uninhabitable house for the last 3.5 years and still counting. I will continue to do everything I can to help save people from the misery I've suffered and still suffer at the hands of these life wreckers.
1/5
TrustpilotPriory Fields, Plymouth
Been in one of their homes for a year now at their site in Plymouth, Devon.Initially, snagging was dealt with promptly on site but now they keep feeding us rubbish so we don't bother them!Problem one. The render on the side of the house (gable) has fractured/cranked the whole length of the house. They say it's not an issue and have so far refused to do anything about it.Its a crack in the render, you can see it with the naked eye and if/when we come to sell the house, the price would be reduced.They've also just finished rendering another new property behind ours. They laid it during really bad weather and part of it fell away. All they have done is patched it and you can see the scar! Good luck to the family who buy that one! I do have pictures as well.Our home isn't the only one with this happening so we'll be getting together to see where we stand legally. Problem two. They have left a gap between our property boundary and a wall. They failed to remove all the plants behind and these are now encroaching into our garden. The plants are ivy and brambles so you can imagine how quickly they grow! Again, they have said they don't own that land and it's nothing to do with them.Absolutely disgusting behavior. If they had sorted the issues with the ivy and brambles prior to putting our boundary fence up we wouldn't have an issue now. I have also asked countless times to find out who needs to sort this but no one ever gets back to you. Its been going on since we moved in.I am going to have to speak with our solicitor to find out who owns this 'no mans land' to get it sorted.This is the first time we've bought a new build and probably won't do it again. Galliford Try Partnerships and Linden homes are hopeless. Happy to take your money, and a lot of it, but not happy to fix issues that are major problems and shouldn't be happening.I don't know what the other sites are like but by going through reviews on here, they're just as bad!
5/5
TrustpilotPart exchange @ Montbray Barnstaple
My partner and I did a part exchange on the Montbray site at Roundswell I can honestly say the guys on site have been fantastic helpful and polite nothing is to much trouble, we moved in almost 4 weeks ago and love our new home, Stacy the site manager has been extremely helpful and dealt with snags immediately. Denise and the sales team are always friendly and helpful and have kept us well informed. we first viewed our Linden home mid January 19, agreed on a part exchange on our old house and completed end of March 19. I just have 1 small complaint but its not with any of the team at Lindens its the New Homes Group that was used to do the part exchange I could never get hold of them and they were very slow to instruct relevant survey's that were required.
5/5
TrustpilotHappy with my new Linden Home
I bought my Linden Home this year and am so grateful to the sales team and site staff who helped keep my purchase on the road in what was a very tight time frame. AJ in particular was amazing. My snag list was minor and everything was finished quickly. Having read some of the other reviews I couldn't comment about other Developments but unfortunately I have to agree that the customer service team who you get handed over to after your 14 day period is over are difficult to deal with and that was disappointing when every other Linden person I dealt with was a delight.
5/5
TrustpilotWe’ve bought a house from Linden over a…
We’ve bought a house from Linden over a year ago and we couldn’t be happier. The whole proces of buying a house was smooth and easy. Great communication with sales office, they always professional and friendly .Site manager AJ is a superstar. We had few things that needed to be fixed, like trimming doors but those were done very quickly. Customer care is excellent!!!Anything, and I mean anything you need, they are always so happy to help,making things as comfortable an stressless as possible.Would definitely recommend LINDEN!!!
2/5
TrustpilotNot much good once they had our money.
We bought a home from Linden in 2022. Whilst they were fairly good to deal with during the purchase process, since the sale it's been extremely difficult to get responses from them, and our 'snag list' has not been actioned since submission 4 months ago. Building materials were also left around the site after completion.
5/5
TrustpilotWe’ve now exchanged on our Linden Home…
We’ve now exchanged on our Linden Home and so far so good, we part exchanged our old property at the market value. The house is due to be completed end of May and we where last week invited up to “meet the builder” The build team appeared knowledgable and was able to confidently answer each question we had. The sales team sent through all the window dimensions as promised. Every stage so far has been straight forward and easy. The house is coming along nicely. I’ll write another review once we have moved in.
1/5
TrustpilotShocking customer services your on your own
I recently bought a home off Linden Homes and like everyone says not a problem to buy the house that's the easy part...2 years warranty is absolute horse poo if you've signed after the first 5 days and develop any issues after ie in our instance one of the toilet cisterns has developed a crack and a decent one which I can only put down to plumbers dodgy and lax attitude in the house,I have been told by the appalling customer services team that this is not covered as we supposedly have done this...I don't know how the first time I ever looked in the toilet cistern was when I discovered this crack,its safe to say I will be hanging a banner on the front of my house (which is is on the front of a main road so everyone can know not to buy)
1/5
TrustpilotWould Give 0 Stars If We Could
We purchased a home from Linden in 2018 within the Graylingwell Park Estate and have had terrible service from the day we put our reservation down continuing even now, six months after we move in. The whole experience we have received has really soured the excitement of buying your first property and to even make a complaint is near enough impossible. If we knew then what we know now, we would’ve gone elsewhere. It’s a shame they build luxury houses but can’t provide anything more than an appalling level of customer service.
1/5
TrustpilotZero stars!!!!
Zero stars!!!!! Meadow View Cholsey!!!Over 140 defects!!! And still finding them.Sales team shocking.After care shocking full of promises and apologies but very little action and when they do the repairs are appalling.The house was not finished and having work done to it as we moved in. Hadn't been cleaned and carpets put down on top of building dirt. Don't expect the show home. More a show dump! We experienced water pouring though the ceiling, causing our nice new home to be cut to pieces. Mess and damage to flooring, kitchen sink and work tops.Most problems take four weeks to get rectified with poor organisation. They expect you to be in to there convenience forgetting most people work.Very unprofessional and under qualified throughout the company. "All I can do is apologise"! Well apologies don't fix problems, actions do.Buy at your own peril you have been warned people.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linden Homes Western's Taunton office has 687 reviews across two platforms: 1 on Google, 686 on Trustpilot (across the whole business).
Linden Homes Western Taunton is rated 2.4 out of 5 across all 687 reviews, and 5.0 out of 5 on Google from 1 reviews.
Linden Homes Western Taunton, Comeytrowe, Taunton, TA4 1EF.
