haart Taunton reviews

★★★★★ 5/5

Google

Haart lettings agent was very helpful and informative and we are very pleased with our lettings experience with the team. Ben.Grogan was extremely helpful and with his professionalism and lettings experience and helped along so much. Thank you for everything.

Timothy · 30 July 2022

★★★★★ 5/5

Google

Sarah was very kind and helpful. Appreciate all efforts she has taken to help me. Thank you sarah😊 …

Mary · 22 March 2024

★★★★★ 5/5

Google

Excellent, professional and kind service provided by Haart. As a first time buyer, I find them to be a very welcoming estate agents. Souhir Bsais in particular was very good. Properties she recommended for viewing I found generally found to relevant and well suited for my budget and personal needs. She replies to emails within reasonable time so that viewings can be easily arranged. The agents who hosted the viewings were able to provide very good knowledge and insight of the properties on show. Great rapport was developed with me as a buyer, and I would imagine to be very helpful to sellers also. Highly recommend.

James · 1 May 2023

★★★★★ 5/5

Google

I have been speaking with Rohini for a little while now due to my awkward requirements and every time we speak I always feel comfortable and confident in her finding me a property! She has been helpful, honest and knowledgeable the entire time and can always answer my questions as well as give advice from different perspectives. I have already recommended prospective sellers and buyers over to her and would not hesitate to continue to do so! Thanks for all your help 😊

Gina · 1 April 2023

★★★★★ 5/5

Google

Very helpful agents and help with everything you ask also Nicola botes from Taunton was very helpful as I was speaking to him about everything that I needed and he found me the perfect place and location

Mark · 3 October 2022

★★★★★ 5/5

Google

Very happy with our experience so far. Matthew has been brilliant- we couldn't fault the service really. Would definitely recommend haart estate and lettings agents to others looking for somewhere to live. Thank you for your help! :)

Imogen · 30 July 2022

★★★★★ 5/5

Google

Great service from Haart in Taunton. Exceeded our expectations, brilliant service. From dan doing the valuation to Wayne and Vicki doing the viewings it was a pleasure to deal with everyone. Special Thank you to Vicki for everything, she kept in touch and regularly updated us. Couldn’t ask for more.

Rae · 24 March 2020

★★★★★ 5/5

Google

Huge thanks to James and all the team at Haart Taunton for conducting the sale of my house so quickly and efficiently. Special thanks to Aimee for all of her patience and advice and for being super efficient. A most positive experience, I will have no hesitation in recommending your services accordingly.

S · 21 February 2019

★★★★★ 4/5

Google

Very pleasant, professional bunch of people that go that extra yard to help you. I didn't get a sale but this was not for the sake of trying their hardest for me. Good luck to you all. I wish you all the very best! Thank you James - thank you George.

Paul · 29 July 2019

★★★★★ 1/5

Google

1) All of my tenants at xxx Road and Bridgxxx all give me feedback that you are useless and never respond to their complaints. Most of the time they go to me directly to get their issues resolved because they cannot get anywhere with you. All of the tenants have fed this back to me. There is not one tenant across 9 dwellings which think you are any good. Please see attached example complaint for the lady in Room 5 who sent this to me directly. Why am I paying you the luxury of an 8% + VAT Management Fee when the tenants are coming to me directly anyway. 2) You have authorised Flat D at xxx Road to change the locks on their flat without informing me. It means I now have no access to my own property! Therefore when I sent my contractor around to service the boiler he could not gain access on my keys. 3) You are useless at chasing rent arrears. You did a terrible job of chasing Callum Streatham in Room 6, and when I was finally alerted of his arrears I managed to interject and get payment from him within two days on some of the arrears. 4) Nobody informed me of the decision to move tenants in Bridgxxx at the end of their terms to rolling contracts. I did not authorise this when they first moved in and I have not done so now. All of my tenants were requested to be on fixed contracts. Dan and Anisha know my expectations. So why Room 2, 5 and 6 were all told that after their initial 12 months they could then move to rolling contracts I do not know, and further why I was not informed that this had happened for Room 2 after his fixed term ended I don’t know. Surely there should have been some paperwork for me to sign after his initial 12 months end, or at least some acknowledgement or notification for me? I would like to know why Janet is texting the tenant in Room 2 to say that he can now move onto a rolling per month term without contacting me first! This has now caused a big rift in the house. The fact that Kate as ‘Property Manager’ did not know this until today I do not know. Now my household in Bridgxxx are up in arms because I am forcing the likes of Room 2, 4 and 5 into new fixed terms when Room 2 has slid through. This has already cost me an early exit on Room 2, because it is no wonder he would not wash my desire for him to sign another 6 months. 5) I have previously complained twice formally over service issues over the 3 or so years I have been using you. I have also given poor feedback on numerous occasions when you customer service team survey me over the phone. However nothing ever gets dealt with or escalated. The only responses I get at best come from branch level, and they are always wet and have no substance. I never have a decent singular point of contact and nobody of any seniority ever steps in to make me feel like a valued customer. During my last complaint I insisted that someone above branch level get in contact, but this never happened. 6) My overall feeling is that you are a rigid and impersonal Company. I get passed around all the time by a team of in-experienced and incompetent people who are never capable of getting to the bottom of anything. When I do complain, or threaten to leave, or request a refund on something due to poor service a new policy or framework always comes out of the woodwork to say that my requests can be accepted, but then there is always some sort of charge. Like the fact that you are telling me that despite you not really do anything to justify an 8% + VAT management fee, I still have to pay a severance fee for my wish to leave due to your significant blunders. You guys have made a significant balls up on the tenancy renewals for 3 tenants at Bridgxxx and have caused a big rift in that house which I can see has escalated. I have had room 5 contact me out of the blue last week, because she is so disgusted with you, and I could sense her anger. This has now spilled over into Room 4, and it turns out that this grievance is linked to the fact that Room 2’s contract has been rolled over without any authorisation.

MJ · 30 July 2020

★★★★★ 1/5

Google

1) All of my tenants at xxx Road and Bridgxxx all give me feedback that you are useless and never respond to their complaints. Most of the time they go to me directly to get their issues resolved because they cannot get anywhere with you. All of the tenants have fed this back to me. There is not one tenant across 9 dwellings which think you are any good. Please see attached example complaint for the lady in Room 5 who sent this to me directly. Why am I paying you the luxury of an 8% + VAT Management Fee when the tenants are coming to me directly anyway. 2) You have authorised Flat D at xxx Road to change the locks on their flat without informing me. It means I now have no access to my own property! Therefore when I sent my contractor around to service the boiler he could not gain access on my keys. 3) You are useless at chasing rent arrears. You did a terrible job of chasing Callum Streatham in Room 6, and when I was finally alerted of his arrears I managed to interject and get payment from him within two days on some of the arrears. 4) Nobody informed me of the decision to move tenants in Bridgxxx at the end of their terms to rolling contracts. I did not authorise this when they first moved in and I have not done so now. All of my tenants were requested to be on fixed contracts. Dan and Anisha know my expectations. So why Room 2, 5 and 6 were all told that after their initial 12 months they could then move to rolling contracts I do not know, and further why I was not informed that this had happened for Room 2 after his fixed term ended I don’t know. Surely there should have been some paperwork for me to sign after his initial 12 months end, or at least some acknowledgement or notification for me? I would like to know why Janet is texting the tenant in Room 2 to say that he can now move onto a rolling per month term without contacting me first! This has now caused a big rift in the house. The fact that Kate as ‘Property Manager’ did not know this until today I do not know. Now my household in Bridgxxx are up in arms because I am forcing the likes of Room 2, 4 and 5 into new fixed terms when Room 2 has slid through. This has already cost me an early exit on Room 2, because it is no wonder he would not wash my desire for him to sign another 6 months. 5) I have previously complained twice formally over service issues over the 3 or so years I have been using you. I have also given poor feedback on numerous occasions when you customer service team survey me over the phone. However nothing ever gets dealt with or escalated. The only responses I get at best come from branch level, and they are always wet and have no substance. I never have a decent singular point of contact and nobody of any seniority ever steps in to make me feel like a valued customer. During my last complaint I insisted that someone above branch level get in contact, but this never happened. 6) My overall feeling is that you are a rigid and impersonal Company. I get passed around all the time by a team of in-experienced and incompetent people who are never capable of getting to the bottom of anything. When I do complain, or threaten to leave, or request a refund on something due to poor service a new policy or framework always comes out of the woodwork to say that my requests can be accepted, but then there is always some sort of charge. Like the fact that you are telling me that despite you not really do anything to justify an 8% + VAT management fee, I still have to pay a severance fee for my wish to leave due to your significant blunders. You guys have made a significant balls up on the tenancy renewals for 3 tenants at Bridgxxx and have caused a big rift in that house which I can see has escalated. I have had room 5 contact me out of the blue last week, because she is so disgusted with you, and I could sense her anger. This has now spilled over into Room 4, and it turns out that this grievance is linked to the fact that Room 2’s contract has been rolled over without any authorisation.

Michael · 25 May 2020

★★★★★ 5/5

Google

I recently worked along side Wayne Smith in a professional capacity and can say he was a breath of fresh air. Wayne went above and beyond in order to help sort out a couple of issues that cropped up during a house purchase. A real pleasure to deal with.

Charlotte · 14 December 2019

★★★★★ 1/5

Facebook

Absolutely fantastic to start with. Great motivation and drive to sell the house for us and communication great. Sadly we have been in the unfortunate position to have had 3 sales fall through. The enthusiasm has completely disappeared, communication is completely non existent and if you call and leave messages knowone calls you back. We had Rob out for a meeting regarding some issues and concerns we were having, lots of promises were made by him and he hasn't followed through on very many of those at all. We have decided to give Haart our notice and try a new agent. Very sad that a relationship that started so well has had to come to an end in such a negative way.

Amy · 19 December 2022

★★★★★ 5/5

Google

A great experience with Haarts both with the purchasing of a property and then letting it through them. The whole team have been very helpful and knowledgable, communication has been good and everything done in a timely manner. Particular thanks to Dan who has managed the letting of my property. He has patiently answered all my questions, managing the whole process very efficiently with suitable tenants being found within a week of the house being ready. A very smooth process!

Rhona · 12 February 2020

★★★★★ 5/5

Google

I’ve been letting with Haart for two years now and have never had any issues. Beth Jenkins is a joy, she’s so helpful and responds quickly whenever needed plus she always polite and happy. Thanks for all your help Beth.PositiveResponsiveness, Professionalism

Katie · 25 August 2021

★★★★★ 5/5

Google

Well what can I say?! I contacted the team for some help on some issues I have with my current housing agency and was greatly welcomed by Nicola botes! Instantly I felt such at ease with the confidence and clarity of her answers to the questions. She helped me as much as she could and you really have a great employee. Wonderful girl! Definitely be using haart next time I decide to move or have any housing questions and answers !

C · 2 November 2022

★★★★★ 5/5

Google

With the all of the hard work from Amiee and her team. We have sold our house sstc. We have found haart very professional and pro active with getting viewing and getting a sale. Thank you again amiee for going that extra mile to help make it happen.

Leanne · 29 July 2019

★★★★★ 5/5

Google

Really smooth service dealing with the team, Ben was responsive to emails and kept me in the loop at all times! Highly recommend if you’re looking for a company to rent out your property.

Gareth · 30 July 2022

★★★★★ 5/5

Google

I suffer with really bad anxiety when speaking to people I don’t know, however Beth was really kind and professional through my conversation with her. I found her customer service to be exceptional. What a lovely, kind young lady. Thank you for your help today!

Heather · 16 June 2020

★★★★★ 5/5

Google

We have a property which Haart Taunton manage for us. We have been with them for a few years and have always found them to be absolutely wonderful. Ben & Matthew are incredibly professional, prompt and personal. They do exactly what they say they are going to do. In my experience they take away all the hassle out of renting properties . I have always found their customer service to be spot on! Thank you Haart!

Vanessa · 31 January 2023

★★★★★ 5/5

Google

I would like to say Rohini was extremely reassuring. Rohini has a calm approach honest approach. I would like to thank her for her help during a stressful time. Julie Cox

Julie · 3 October 2022

★★★★★ 5/5

Google

Ben and Susan were very helpful with any questions we had, they are both very friendly and polite and kept us updated through the entire process making it straight forward and easy.

Charlie · 30 July 2022

★★★★★ 5/5

Google

Rohini was really friendly and knowledgeable about the property. Any questions she didn’t have the answer to at the time, she found it and got back to me on the same day

Rebecca · 30 July 2022

★★★★★ 5/5

Google

Initially dealt with Dan, who organised a viewing for us. Then Anisha showed me the house we wanted to rent, very professional, understanding, efficient and personable. As someone who needed a property pretty quickly, I dealt with most agents in Taunton and Haart was by far the most efficient, professional and caring of the lot. Would recommend haart to everyone and Anisha in particular, of whom I hope gets recognition enough for her excellent work. 😊

T · 12 February 2020