Trusted Agent profile · Tamworth
★★★★★
142 reviews across 1 platform
1 Bolebridge Street, Tamworth, B79 7PA
Burchell Edwards's office in Tamworth, at 1 Bolebridge Street, is rated 4.1 out of 5 across 142 reviews on 1 platform, including 142 Google reviews rated 4.1.
Every review we hold for the Tamworth office, from every platform, shown as written. First names only.
5/5
GoogleJohn wasim was really helpful with the sale of my home.
Thank you for your kind words, ! We are delighted to hear that John provided you with exceptional service during your home sale. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleThomas was a great help and very knowledgable on the property. We viewed many properties on this day but no other estate agent provided insight which was as valuable or was so aware of the house and it’s surroundings. Despite him being new to the role he is a great attribute to the company and I cannot fault the service we received from him.PositiveProfessionalism
5/5
GoogleAs first time buyers we cannot fault Burchell Edwards Tamworth at all. From the first meeting with Daniel to regular assistance and updates from John, Will and Chris it has all been absolutely flawless. Very friendly and responsive service, if they have missed my call they always call back. Thank you all so much, would definitely highly recommend😊
Katie Latham thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleBoth Chris and John Wasim were extremely helpful from start to finish in selling my late mother's home. John arranged several viewings within the first 2 weeks and sold it one of those viewers. Couldn't find any fault in communication and answering any queries I have had Would definitely recommend this Estate agent
5/5
GoogleAmazing! Thanks to Christopher we sold and completed super fast and achieved asking. He is very knowledgable of the local area and knows how to pitch things. Follow up on the sale was by Vanessa and she was equally as good. On the ball and really drove things forwards. Highly recommended. Thanks
5/5
GoogleI found john very helpful when i needed a problem solving, have no hesitation recommending burchel lEdwards.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHaving been looking for a house for some time, what a pleasure to be shown round by someone who had taken the time to know relevant details about the property ( for a change) and take us on a well planned tour. Well done Chris, excellent job.
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleFantastic service! Burchell Edwards Tamworth and John Wasim are extremely professional, efficient and helpful during my purchase process. I was encouraged to use their recommended brokerage services and I am VERY pleased. Thank you.
Thank you Maja for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
GoogleExtremely disappointed with the service received and in hindsight wish I hadn't used them. I don't think they quite realised that I was their customer who ultimately would pay their commission! Communication was poor and I was constantly chasing for updates; only to be told by the area manager that essentially when I do phone for updates if I am given the information I am after whats the problem. Between them and my solicitor no one knew 7 working days before completion that the buyer hadn't a mortgage in place?? I don't even understand how that could happen! Never sold a house before and this experience has now made my new house my forever home as I am not going through that again! Awful. Credit to the manager, because after I raised my concerns she stepped in and at least communication picked up.
Hi Nathan, thank you for taking your time to provide our team with feedback. Whilst we are very happy that the branch did manage to sell your home, we are concerned about the communication problems with the branch. Please note we are looking at several ways of improving branch communication, especially at times when it might seem to the customer that nothing is happening, but processors are taking place behind the scenes.
1/5
GoogleShocking very unprofessional .very lazy outfit avoid... (Tamworth branch.)
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleAfter dealing with these on a house purchase I found them very Condescending on there approach and when you ask for something to be done not helpful at all . I would not use these to sell or purchase a house through avoid.
5/5
GoogleGreat service from the estate agents, particularly John Wasim, who has been helpful, friendly and has kept me up to date with the progress of the sale of my property. Thank you.
2/5
GoogleCan't fault Burchell Edwards for selling our property. Unfortunately due to them advising us and all parties to use Talbot's Law as solicitors as it would make things quicker I have had to downgrade a 5 star rating. PLEASE DO NOT USE TALBOTS LAW!!. Talbot's are quite possibly the most overpaid unorganised bandits I have come across they use a portal which is great for a week. If you do use them good luck and remember to chase them every step of the way and you pay over the odds for the privilege. Talbot's have contacted me 2 months after the completion statement to advise they are missing £20.00 they are shambolic
4/5
GoogleJust want to say that John and the team are really good . Very helpful and always at the end of the phone if I need any questions answered .
5/5
GoogleI would just like to say thank you to John & Chris for all there help arranging & selling my moms property. I was kept informed all the way through. Thank you again
5/5
GoogleA very pleasant experience with the team especially John who has great communication skills and able to make this new journey smooth
1/5
GoogleMy house was in a market with them over a year and after about 10 months, had an offer from a buyer. They put me in a pressure to take their solicitor but i refused as i was happy with mine, but they pushed and push ed again. But as i understood the buyer accepted their solicitor. After more than 4 months my solicitor contacted theirs to find out why they don't reply to emails. No luck. I contacted Nathalie at the Tamworth brunch and she didn't show responsibility and we even had argued over phone. looks like they forgot that i was the seller and i was going to pay the commission. To make it short, I was so upset and all i was expected was to COMMUNICATE with me. They are nice people at the brunch but if i want to rate them for communication from 1 to 10, i will give them 2. Very soon i contacted bairstow eves, Three days later found a buyer and sold my house with no hassle and pain. I won't forget the headache i received from Burchell Edwards. Unfortunately i have to give them one star.NegativeQuality, Professionalism
1/5
GoogleAbsolutely awful! They promise you this outstanding service but as soon as you’ve signed that contract be prepared to do everything yourself. We paid extra to have what was described as 360 degrees photos of all the rooms however when they went online they were just basic pictures, we had to do all the viewings ourselves, I appreciate this may be due to COVID but in light of this they should reduce the fees, we had numerous problems throughout the whole process and had to keep chasing to ask for things to be done that should have been done as standard. We complained and was assured our sale would be overseen by the manager to ensure it went smoothly but it was all just words. Luckily we swapped numbers with our buyers as they were also receiving shocking service and didn’t trust them. If possible we avoided contact with Burchell Edwards where possible and any problems we sorted between us. When we completed recently we didn’t receive any communication about what to do with the keys and had to deliver the keys in person to our buyers. It wasn’t until the following week we received and email to say congratulations your sale has completed! I felt sick having to pay £2400 plus the extra money paid for the so called 360 degree photos for what is an absolute embarrassment of a service!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleCouldn’t be happy with Daniel Wood’s service. Got me the best rate on my mortgage by far and he did all the hard work for me! Would recommend Dan to anyone!
1/5
GoogleMy house was in a market with them over a year and after about 10 months, had an offer from a buyer. They put me in a pressure to take their solicitor but i refused as i was happy with mine, but they pushed and push ed again. But as i understood the buyer accepted their solicitor. After more than 4 months my solicitor contacted theirs to find out why they don't reply to emails. No luck. I contacted Nathalie at the Tamworth brunch and she didn't show responsibility and we even had argued over phone. looks like they forgot that i was the seller and i was going to pay the commission. To make it short, I was so upset and all i was expected was to COMMUNICATE with me. They are nice people at the brunch but if i want to rate them for communication from 1 to 10, i will give them 2. Very soon i contacted bairstow eves, Three days later found a buyer and sold my house with no hassle and pain. I won't forget the headache i received from Burchell Edwards. Unfortunately i have to give them one star.NegativeQuality, Professionalism
5/5
GoogleI recently purchased my first property through the Tamworth office and they were brilliant. I used Joanne Ebrey for my mortgage and she was outstanding. Joanne was patient, caring and really helped me through the process. Thank you!
5/5
GoogleVery good and helpful company. Oliver helped us with everything we needed and he did all the things very quick. I recommend them and specially Oliver Thank you once again
5/5
GoogleI highly recommend Burchell Edwards to sell your property. SSTC in the first week of marketing. Very helpful team. Thank you John, Christopher, William and the photographer.
5/5
GoogleI've been impressed by John Wasim's efforts at trying to find me a property. He offers a personal service and is dedicated to listening to his clients, offering them suitable options.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Tamworth office has 142 reviews across 1 platform: 142 on Google.
Burchell Edwards Tamworth is rated 4.1 out of 5 across all 142 reviews, and 4.1 out of 5 on Google from 142 reviews.
Burchell Edwards Tamworth, 1 Bolebridge Street, Tamworth, B79 7PA.
