Trusted Agent profile · Tamworth
★★★★★
142 reviews across 1 platform
1 Bolebridge Street, Tamworth, B79 7PA
Burchell Edwards's office in Tamworth, at 1 Bolebridge Street, is rated 4.1 out of 5 across 142 reviews on 1 platform, including 142 Google reviews rated 4.1.
Every review we hold for the Tamworth office, from every platform, shown as written. First names only.
5/5
GoogleI let out my 2 bed apartment with Burchell Edwards Tamworth in January 23 and Reece steadman helped me out from start to finish, Reece was able to arrange viewing within a few days and the flat was gone within the first viewing. Fees were clear and transparent, Reece was so good and where needed , he would drive down to me to pick or drop documents, thank you Reece for your professional and fast service and ooh the after service is amazing. Highly recommended
1/5
GoogleI agreed with this company a fixed fee of £450 +vat inclusive of all fees. This was confirmed in an email. When the property was let and I received the statement additional fees were added, a total of £325. I’m now taking the matter to the property ombudsman service. Be aware of the tactics of this company.
We are sorry to hear about your negative experience. We take our fee agreements seriously and will work to resolve this issue with you and the property ombudsman service. Please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat an amazing bunch of staff, especially John Wasim and Christopher Dunne. They have helped me through the process very well and have kept everything simple for me. Great service and 100% recommended.
Hi Kevin, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleJohn helped me to get a mortgage as a first time buyer and he made the process so easy! Would recommend to everyone who needed help and didn’t know where to start! Can’t thank him enough for all of his help and professionalism!!
"Thank you so much for your kind words! We're thrilled to hear that John was able to assist you in getting your first mortgage and make the process easy for you. We'll be sure to pass along your praise to John. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKaty at Burchell Edwards Lettings has been absolutely brilliant showing us around a property, and answering all our questions quickly and accurately, all in a very cheerful and professional way. It has been a pleasure doing business with her and she is definitely the best agent we have come across in our recent search for a house to rentPositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you so much for taking the time to provide our Tamworth team with a 5-star review. We are so happy to hear Katy helped you every step of the way with great service. If there are ever any further services you require then please don't hesitate to give us a call or pop into our branch.
1/5
GoogleMyself and my partner was very interested in a house that Burchell Edwards Tamworth were advertising for sale. We called up on the day that the property was added to their site and we asked for a viewing, we were told that someone would call us back, the following day came and we still hadn’t heard nothing back from them, so we called again and we were told the same thing… again still no call back. All in all there were a total of 7 calls and 2 emails from myself and my partner to Burchell Edwards, trying to simply arrange a viewing, but they just never followed up with getting anything sorted for us, and we were always fobbed off with “someone will be back In touch to arrange that for you”. I would be very disappointed if that was my house up for sale and they wasn’t following up with peoples viewing requests, as we were very interested in buying the property, we were willing to pay over the asking price and we had no upward chain. The service was Terrible!
5/5
GoogleI have had a very pleasant experience at Burchell Edwards in Tamworth. Initially, John was extremely helpful with ensuring that the property I purchased was reserved for me. I had regular communication with John who was able to advise me about how to go about moving for the first time. Will has been extremely helpful throughout the process. He has been in regular contact and has responded to all my emails and phone calls quickly regarding the move. John and Will are both extremely professional, kind, polite and helpful.
5/5
GoogleLovely atmosphere and lovely people. Special thanks to John Wisam and Debbie Stilwell. Patient, understanding people who are excellent at their jobs! THANK YOU!
Hi Emma, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleFirst impressions of working with Burchell Edwards are very good, John has been very professional & helpful
Hi Rita, thank you for sharing your positive experience with us! We're delighted to hear that John provided you with professional and helpful service. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with the work these guys have put in, espically john wasim he went above and beyond to get our house sold.
Thank you for your kind words! We strive to exceed our clients' expectations and are so glad that John Wasim was able to help you sell your house. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAbsolutely brilliant. John was our main point of call and couldn’t fault him. Very informative, helpful and friendly. Thank you so much.
Many thanks for your fantastic 5* review Chloe Mason. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was very pleased with the service provided by John Wasim and colleagues from Burchell Edwards in Tamworth. John had recommended selling my flat through the 'Modern Auction' process and, despite my initial reservations only because I was unfamiliar with this type of selling, they managed to secure a very reasonable price for the property and the sale is going through so much quicker than the 'traditional' selling method. Well done John, thank you for your assistance.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’m so glad we went with Burchell Edwards estate agents Tamworth branch. They have been very helpful especially John he has been phoning me with viewing appointments and feedback afterwards he has answered all of of questions and has made selling our house really easy we wish we went with them from the start. Just wanted to say that all the staff were lovely and helpful as well so thank you for selling our property
1/5
GoogleWe have finally completed and I am shocked at how poor the service has been from the sales progression team. JAyne has been looking after my case and the attitude towards getting this completed has been awful. Many times I have had to chase for an update and she didn’t seem bothered at all. She didn’t even call to confirm completion date or exchange day. Or say congratulations on the day. JAyne was Very rude on the phone and abrupt. Many times she was blunt and cut the call before I have even said goodbye. The only member of the team who gave good service is Vanessa she was very helpful.
Hello, thank you for taking your time to provide our team with feedback. You have placed your review on the Tamworth branch but we have noticed that you haven’t purchased your home through our Tamworth Branch. If you would like to get in touch with us on socialmedia@burchelledwards.co.uk then we will be more than happy to help you.
5/5
GoogleThe team is very helpful and clarified all my queries. John Wasim and Luke Hinson thank you very much for all your help.
Thank you for taking the time to leave a review! We're so glad to hear that our team was able to provide you with excellent service and answer all of your questions. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would just like to say a massive thank you to Kieran and Reece in the lettings team at the Tamworth branch of Burchell Edwards. There help and support was exceptional and I would highly recommend that anyone looking for a property to rent should make them their first port of call. Their customer service was second to none and with that what could have been a stressful experience was nothing short of flawless.
5/5
GoogleFantastic service! Burchell Edwards Tamworth have been extremely professional, efficient and helpful during our buying process. We were encouraged to use their recommended broker services and we are SO glad we did! We were given a free initial consultation with Georgia Moss who has been absolutely outstanding throughout the process. We could not of asked for a better service! Thank you!
Thanks for the wonderful 5* review and recommendation Lou! Best wishes, Lucy, Customer Relations.
5/5
GoogleBurchell Edawrds have been great in helping me secure my first home. A massive thank you to John Wasim who has been especially welcoming and helpful during the process
Thank you for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleChris and the team were so helpful and made the job off selling my property stress free
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleThank you Debbie for your assistance with my mortgage and for your very professional service.
L L thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJohn Wasim and team have provided an excellent service from start to finish. Will definitely use as selling agents again in the future
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBurchell Edwards Tamworth is very professional and welcoming. When viewing properties Tom made us feel at ease and it never felt like we were being forced to purchase and there was never a dreaded sales pitch. I'd recommend viewing any property with Tom. Vanessa is a credit to the branch and has kept me informed with everything I need to know. Would always recommend Burchell Edwards Tamworth BranchPositiveProfessionalism
5/5
GoogleVery appreciative of John. He helped so much and was there when needed.
Thank you for the positive feedback! We're happy to hear that John provided excellent service and support. We value our team and their dedication to our customers. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleAbsolutely appalling service, I wouldn't even give 1 star, we got messed about so much it's unbelievable, the so called "lettings manager" did not have a clue of her job description, would say one thing then totally contradict herself in the next sentence, completely unprofessional and untrustworthy, I would avoid at all costs
Hello David, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Tamworth office has 142 reviews across 1 platform: 142 on Google.
Burchell Edwards Tamworth is rated 4.1 out of 5 across all 142 reviews, and 4.1 out of 5 on Google from 142 reviews.
Burchell Edwards Tamworth, 1 Bolebridge Street, Tamworth, B79 7PA.
