1/5
TrustpilotFalse promises
False promises for the sale of our property with similar properties selling within days of going on the market and we had no viewings. Use another estate agent or do it yourself is my advice.
Trusted Agent profile · Swinton · Greater Manchester
Keenans Estate Agents Swinton reviews
★★★★★
797 reviews across 2 platforms
113 Chorley Road, Swinton, Greater Manchester, M27 4AA
Part of Keenans, see every office.
Keenans Estate Agents's office in Swinton, Greater Manchester, at 113 Chorley Road, is rated 4.3 out of 5 across 797 reviews on two platforms, including 289 Google reviews rated 4.4.
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Reviews
Every review we hold for the Swinton office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThe service we have received from Tyler was impeccable, our emails was responded to with out any delays and our questions was always answered within depth. We would definitely keep you in mind, when purchasing our first home.
5/5
TrustpilotLewis its been an honour
Lewis has been an honour to work with. He is professional, kind and friendly. He has been with us every step of the way and went the extra mile more than once. Thank you so much for all your hard work. It was a pleasure. Lisa & Rich. Take care and keep making your customers happy :)
5/5
TrustpilotContacted keenans regarding me looking…
Contacted keenans regarding me looking to put my house up for sale and spoke to Chloe brierley, regarding all this she was absolutely fantastic and arranged everything for me and made me feel at ease with everything and she also pointed me in the right directions of other support to help me. Absolutely fantastic service! Thank you
4/5
GoogleVery pleased with everything Nikki and the team at Keenan’s did for me. I would highly recommend them.
1/5
TrustpilotI would avoid even getting them to value your home
Totally unhinged behaviour from estate agent. who will remain unnamed. We made the mistake of getting Keenans to value our home. Not only did they greatly undervalue it, when we declined their services, the young man who valued our house turned up, on our doorstep at 9 am the next morning demanding an explanation. (His expectations were managed during his valuation. I had told him we had three others in mind).That morning, my husband answered the door, the agent in question didn't introduce himself, but asked if i was there. As I had managed the valuation my husband didn't know who he was. To make matters worse, when my husband told the agent that he was going to go in the house and ask me, the agent tried to step into the house, uninvited.... Causing my husband to put his hand out to stop him from entering our home. I declined to speak with the young man, so my husband dealt with him. The agent grilled him on why we didn't pick Keenans and who we had gone with instead -- poo-pooing our choice.For context we ended up selling our home for £40k more than Keenans valued it for, it sold within three weeks of being on the market. And we sold it for free on an online portal.
5/5
TrustpilotExceptional service
Prompt, professional, friendly and an excellent communicator- Terri Eccles is truly an asset to Keenan’s. She not only aligned the right clients to view our property but also managed to provide timely feedback so we could clarify any queries from potential buyers. I strongly recommend Keenan’s agency and especially Terri to manage your property sale.
5/5
GoogleVery friendly and knowledgeable staff. Explain the whole house selling process and help every step of the way. Many thanks.
5/5
TrustpilotOne Very Happy Lady!
Kayleigh is a highly competent sales negotiator and achieved a considerably higher sale price for my property than I thought possible. The whole process was smoothly executed from evaluation to completion with Kayleigh and Chloe giving me expert advice when needed. Keenans are a very friendly professional service with excellent customer orientation; would highly recommend Keenans.
5/5
TrustpilotKeenans Estate agents
Big shout out for Molly McNamara in the sales progression department of Keenans Estate agents, she did an amazing job with keeping us informed of the movement of the sale of our property.
5/5
Googlewe used keenans to sell our property after a very bad experience with a previous agent (stone cross).The whole process was very easy and a good experience although we did not achieve our asking price,but that is as a result of market forces and a stupid interest rate at present and nothing to do with the estate agents. I must emphasis a very special thanks and gratitude to nikki winstanley our sales progresser who is absolutely top of the game ,she gave weekly updates and was constantly on the ball ,i felt really comfortable talking to her and in safe hands. although people don't buy and or sell houses that often this will be my 1st choice for any and and all future transactions, i will also strongly recommend keenans to all who ask.keenans really need to keep hold of nikki as she is a major asset to you (or potentially someone else in the future)thanks again to nikki and the team.
5/5
TrustpilotThe team at Swinton were excellent
The team at Swinton were excellent, smooth sale process and excellent in helping me find a suitable property. Would defintely recommend and use again
Agent replied · 20 January 2024
Thank you for your kind words Mrs Cartwright - we wish you all the best in your new home
5/5
GoogleKeenans team swinton were brilliant. Everything was well communicated and process ran smoothly with regular check-ins and updates provided. I wouldn’t hesitate using them again.
1/5
TrustpilotAVOID!!!!
We choose Keenan’s Swinton to sell our property. Please don’t make the same mistake!Firstly they overvalued the property massively.The customer service from this company is non existent.After 3 months with a lack of interest and viewings due to their poor sales pitch we decided to change estate agents.After giving notice to them to pull the property from their company by surprise in the last week of the notice they had a potential buyer who wanted to view! We was then told they had received an offer on the property to which we accepted. Unfortunately we had to constantly keep chasing Keenan’s for any information as we was not updated. This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager after numerous calls and excuses from the sales team like she wasn’t in the office or she was on a course etc. promises of phone calls back but they never materialised. We was stressed and stuck in limbo for weeks to find out they couldn’t make contact with the potential buyer. This left us thinking that there was never any offer just stalling tactics to sell with them and not our new agent. Selling a home can be stressful enough you don’t need the added pressure from an incompetent company like this they don’t warrant the one star but unfortunately there’s no option for zero.
1/5
GoogleWe choose Keenan’s Swinton to sell our property. Please don’t make the same mistake! Firstly they overvalued the property massively. The customer service from this company is non existent. After 3 months with a lack of interest and viewings due to their poor sales pitch we decided to change estate agents. After giving notice to them to pull the property from their company by surprise in the last week of the notice they had a potential buyer who wanted to view! We was then told they had received an offer on the property to which we accepted. Unfortunately we had to constantly keep chasing Keenan’s for any information as we was not updated. This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager after numerous calls and excuses from the sales team like she wasn’t in the office or she was on a course etc. promises of phone calls back but they never materialised. We was stressed and stuck in limbo for weeks to find out they couldn’t make contact with the potential buyer. This left us thinking that there was never any offer just stalling tactics to sell with them and not our new agent. Selling a home can be stressful enough you don’t need the added pressure from an incompetent company like this they don’t warrant the one star but unfortunately there’s no option for zero.
5/5
TrustpilotEmily Bradley made the sale of my house stress free
Emily Bradley made the sale of my property as stress free as possible. She kept to her word, and without fail, contacted me every week, even if there was no further progression. Her customer service skills are second to none and a great asset to the Keenan’s team. Thank you Emily 😀
5/5
TrustpilotOutstanding service all round
Outstanding service all round! We can’t thank Ella enough for everything she has done through the process of our move. Not only is she officiant and friendly but also very understanding about your personal situations. After our previous house falling through, we couldn’t have asked for better service!
5/5
TrustpilotBought a property via Keenans in Nov…
I bought a property via Keenans in Nov 2023 and was assisted by Faye & Emily. I kept in close contact with them throughout the whole process, they kept me updated regularly because it certainly wasn’t a straight forward purchase by any means and was very challenging. They were a pleasure to deal with, very helpful, and are a credit to Keenans. We all worked well together and the purchase completed successfully.Thanks to all involved with the purchase.Best wishesKeith :-)
5/5
TrustpilotExcellent customer service
Very pleasant experience with Keenan's yesterday, I spoke with a woman called Alicja who was very well mannered and knew exactly how to help me. She assisted me with my query efficiently and was very friendly to speak to - such a credit to the company. Would definitely recommend Keenan's to friends and family.
5/5
TrustpilotJames Brooking at Keenans estate agents…
James Brooking at Keenans estate agents is a true professional I am a property investor and use quite a number of estate agents and I can honestly say that I have found James and the team excellent to deal with great communication, call backs and updates as promised.I look forward to doing future deals.
5/5
TrustpilotAaron Valentine
During the process of selling and purchasing we spoke mainly to Aaron who has been professional, personable and pragmatic. He has gone the extra mile to help us in dealing with solicitors, purchasers and vendors.I would recommend anyone to ask for Aaron as he is extremely helpful, courteous and polite. Thank you Aaron.
2/5
TrustpilotPoor service and lack of interest
Having moved home eight times and also managed a couple of major company relocations earlier in my career, I have a fair idea of the level of assistance estate agents can offer and tend to use them because of their ability to identify a 'good' buyer and to manage the post-offer process. Our initial impressions of Keenan's was positive; the local office was very friendly and achieved our asking price reasonably quickly -although our's was a very sellable house, to be fair. From there everything went downhill. The representative we had been dealing with left and from that point the local office took no further interest. We were 'managed' by someone from a distant office who appeared not to have been briefed about our situation and who by his own admission did not pick up a variety of significant issues affecting our buyer which ultimately caused the sale to come close to falling through. I found myself frequently having to tell him what was going on elsewhere in the chain. He was pleasant enough, but I wanted more than this for the fee I was paying. At the same time I received regular feedback from our buyer and also from another interested party that it was all but impossible to contact Keenan's; phones at the local office went unanswered and people had to come directly to us for information. We received no messages from the local office even when we completed; this confirmed the impression that their initial welcome and friendliness was rather phoney. I wouldn't recommend them to others in the Clitheroe area - there are several better local options.
5/5
GoogleNikki in the sales progression team looked after me during the sale of my house and did a great job. Really pleased with the service. Would recommend
1/5
TrustpilotFalse advertising
Hi just a warning to people Keenans rawtenstall advertising a property in bacupWe fell in love with, had the survey and local searches done at a cost of around £1500 only to find out that what they advertised was totally misleading the property advertised parking for six vehicles which the property does not have.very poor communication from our initial offer so anybody thinking of buying from these please check everything before making an offer we feel so let down, and would never use them again.
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Tell us what you need and we'll put you in touch. Keenans Estate Agents Swinton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swinton.
