Trusted Agent profile · Swindon

The National Trust Swindon reviews

2.3

★★★★★

1,765 reviews across 2 platforms

Heelis, Kemble Drive, Swindon, SN2 2NA

The National Trust's office in Swindon, at Heelis, is rated 2.3 out of 5 across 1,765 reviews on two platforms, including 410 Google reviews rated 4.2.

Google logo

4.2 / 5

410

Reviews on Google

This office

Trustpilot logo

1,355

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the Swindon office, from every platform, shown as written. First names only.

1/5

Google

Staff cannot understand plain English and are never able to help in the way they should do. Seems like a major waste of government money for nothing more than a status symbol

James · 19 June 2016

4/5

Google

National Trust head quarters, general nice area with good food albeit a bit pricey. Friendly staff are always happy to help out and there is a shop to buy NT merchandise.

Matt · 19 June 2017

1/5

Trustpilot

Disgusting woke behaviour

Disgusting woke behaviour, cancelled my membership after hearing how they are brain washing children to be anti British. Boycott the national trust!

Chris · 7 April 2021

1/5

Trustpilot

Took money for months whilst closed…

Took money for months whilst closed even though open spaces like parks needn't have closed. Then when reopened can never get booked anyway. Pointless paying.

Faye · 13 June 2020

1/5

Trustpilot

National Trust booking system a…

National Trust booking system a shambles. I suggest you contact EH to get some advice. Took about 5 minutes to book my local EH site.

A · 8 June 2020

1/5

Trustpilot

Wedding anniversary today 23rd june…

Wedding anniversary today 23rd june 2018 planned day out at hailes abbey coteswolds drove all the way there from birmingham only to find it closed how dissapointed were we

Maggie · 23 June 2018

3/5

Trustpilot

Superb places to visit.

Superb places to visit.BUT their administration on membership issues is a total disgrace.Their staff are even capable of lying just so they do not have to deal with an issue.

Colin · 2 June 2017

3/5

Trustpilot

Visiting Greys Court outside Henley on…

Visiting Greys Court outside Henley on Thames.Not a single useful sign and no Maps available. Do they care about their members?

Richard · 26 May 2021

5/5

Google

Just a basic honest to goodness Travelodge. Friendly staff. Decent sized rooms. Beware at weekends - The Crown next door can have some noisy revellers till 1am

Charles · 19 June 2019

1/5

Trustpilot

Terrible booking system

I have rarely come across such a clunky booking system. How many pages do you have to get through before you get to book?

Alan · 26 July 2020

4/5

Google

Rating only, no written review.

Евгений · 11 April 2026

1/5

Trustpilot

Virtue signalling

Virtue signalling to minority Marxist agitators to try and appease and appear woke. The BLM movement is deliberately divisive and racist. Membership cancelled.

Robin · 23 September 2020

1/5

Trustpilot

Chartwell House Christmas Market

Chartwell House Christmas Market ! It was rubbish last year and no better this year. I'm surprised that you continue with such a pathetic effort.

S · 21 November 2019

1/5

Trustpilot

Shocking just cancelled direct debit.

Shocking just cancelled direct debit.Can’t book places always full, will not even let us park in their car parks and use public footpaths

Nick · 5 July 2020

1/5

Trustpilot

Impossible to book any visit (or do I…

Impossible to book any visit (or do I need to plan 1 month in advance???). No priority for members. Cancelling my membership...

Roman · 15 October 2020

5/5

Trustpilot

Fantastic charity

National Trust is such a fantastic charity, lots of historic properties and opportunities for days out, stretch your legs, and fresh air!

J · 12 October 2020

5/5

Trustpilot

Excellent value

Excellent value, been to many national trust venues across the U.K. over the years and always feel welcome. great work done by all the volunteers.

Christopher · 29 August 2019

1/5

Trustpilot

Cancelled membership

Have cancelled our membership because of the recent political actions of the NT in supporting an unpleasant Marxist organisation aka BLM.

Lancastrian · 6 December 2020

4/5

Google

Tasty cream tea, but to be honest the service was quite poor if that's the standard they set at head office there's no hope .

Sir · 19 June 2019

3/5

Google

Far too hot in the cafe poor ventilation and uncomfortable. Clean the windows please they looked terrible. No cheese scones or plates what's going on.

Roger · 19 June 2019

1/5

Trustpilot

Go woke go broke

Go woke, go broke. I will never join or visit a National Trust site while this ridiculously woke behaviour continues.

Stephen · 10 January 2021

1/5

Trustpilot

The Trust has lost my trust

I have lost all trust in the management of the National Trust and wont be renewing my family membership.

Bazz · 3 April 2021

1/5

Trustpilot

We have our membership too in line with…

We have our membership too in line with a lot of the other comments - totally object to trashing our history.

Friend · 2 October 2020

4/5

Google

Tasty cream tea, but to be honest the service was quite poor if that's the standard they set at head office there's no hope .

Edington · 24 December 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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