4/5
GoogleRating only, no written review.
Trusted Agent profile · Swindon
The National Trust Swindon reviews
★★★★★
1,765 reviews across 2 platforms
Heelis, Kemble Drive, Swindon, SN2 2NA
The National Trust's office in Swindon, at Heelis, is rated 2.3 out of 5 across 1,765 reviews on two platforms, including 410 Google reviews rated 4.2.
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Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Google5/5
GoogleRating only, no written review.
3/5
GoogleNice building but sorry the shop has gone and the cafe is due to close.
1/5
TrustpilotCancelling my membership
Cancelling my membership. Disgusted by there treatment of a war Hero and National treasure
5/5
TrustpilotWonderful service and lively people at…
Wonderful service and lovely people at Little Moreton Hall. Beautiful x
1/5
TrustpilotTired of being messed around by the National Trust
Cancelled our memberships after nearly 15 years and won't be rejoining again ever.
1/5
TrustpilotExcessive approach to covid-19 risk…
Excessive approach to covid-19 risk destroying the pleasure of visiting. Completely inadequate booking system.
1/5
TrustpilotAwful organisation
Agent replied · 24 December 2025
Hi Stephen, Thank you for taking the time to review. Kind regards Steve National Trust
5/5
TrustpilotGood experience and looking after sites…
Good experience and looking after sites and accepted my charitable donation.
4/5
GoogleAlways pop to the café here when shopping at the outlet village, good quality food and reasonably priced
4/5
GoogleBest scones and lovely staff. They carried my tray for as I had my hands full.
1/5
TrustpilotSo hard to cancel membership
So hard to cancel membership. Can't the option anywhere on the website.
5/5
TrustpilotAmazin stately homes
Amazin stately homes, they are doing such a great job. keep up the good work
2/5
GoogleDreadful cafe. Badly managed and staffed. Kids behind the counter with little training or support.
5/5
GoogleNice place to arrange to meet friends. Decently priced cuppa & good range of choices.
5/5
GoogleLove it here great scones can sit for as long as you like bright clean
3/5
GoogleHoping for more,but it's more of a coffee shop than anything else.
5/5
GoogleFamously known for Beatrix Potter and her legacy for protecting our heritage
1/5
TrustpilotCancelled my long-standing membership
Cancelled my long-standing membership. They have insulted some of my heroes.
1/5
TrustpilotLittle benefits of being a member
Very expensive, rude service and limited availability. No longer renewing membership.
5/5
GoogleA little too new to be like a proper National Trust Shop / Restaurant
4/5
GoogleAte at the café, food was good and the staff were friendly and helpful.
1/5
TrustpilotEventbrite are an absolute shambles…
Eventbrite are an absolute shambles ,Get a grip or loose members.
5/5
GoogleNice cafe with good food. The store was pretty good too
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. The National Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swindon.
