5/5
GoogleHelpful to charities and a great place to visit, they have a large gift shop.
Trusted Agent profile · Swindon
The National Trust Swindon reviews
★★★★★
1,765 reviews across 2 platforms
Heelis, Kemble Drive, Swindon, SN2 2NA
The National Trust's office in Swindon, at Heelis, is rated 2.3 out of 5 across 1,765 reviews on two platforms, including 410 Google reviews rated 4.2.
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Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Google3/5
GoogleThis was a disappointing visit as there is little to see. The cafe was ok.
4/5
GoogleNice place for a snack away from the madhouse of the outlet village
3/5
GoogleThe staff were very pleasant and helpful. Both the teapots had chipped spouts.
4/5
GoogleGads the scones the scones and the coffee very good
5/5
GoogleNice place for a quiet coffee before the outlet stores
5/5
GoogleShop / resteraunt very good... All Staff Polite and curteous.
2/5
GoogleAwful. Ignored by staff made to feel unwelcome. Won't go back again.
3/5
GoogleFood not as good as it could have been not much selection
4/5
GoogleAte in the cafe. Had excellent service and the food was good
4/5
GoogleThe cafe was very nice as you would expect for the NT
5/5
GoogleGood quaity food - relaxing very nice. Kitchen closes at 2.30 pm
3/5
TrustpilotDryham park
Agent replied · 23 September 2025
Hi Anne, Thank you for taking the time to review. I'm glad to hear you enjoyed most aspects of your visit to Dyrham Park. However, I'm sorry you were disappointed in our cafe offering. I've passed your feedback onto our Food and Beverage team for their review. Thank you for your support. Kind regards Steve National Trust
1/5
TrustpilotNot enough times available and no…
Not enough times available and no priority for Members
1/5
TrustpilotGo woke go broke!
Go woke go broke!Family membership is now cancelled.
3/5
GoogleWas disappointed with afternoon tea on my last visit.
5/5
GoogleGreat place for coffee and cake, lovely outside area
5/5
GoogleHead office of the National Trust with a small gift shop and cafe
4/5
GoogleAn unexpected oasis in the chaos of a designer shopping outlet!
4/5
GoogleGreat for the little ones but needs a good tidy up
5/5
GoogleShame they are closing the shop and cafeteria
3/5
GoogleThe shop was quite disappointing. Very little stock.
5/5
GoogleLot of lovely antiques were available for sale.
1/5
TrustpilotRude staff
Rude staff, bad customer service, shocking attitudes towards customer care..
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. The National Trust hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Swindon.
