Trusted Agent profile · Swindon
★★★★★
1,765 reviews across 2 platforms
Heelis, Kemble Drive, Swindon, SN2 2NA
The National Trust's office in Swindon, at Heelis, is rated 2.3 out of 5 across 1,765 reviews on two platforms, including 410 Google reviews rated 4.2.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
1/5
TrustpilotThe National Trust...The "Trust" that…
The National Trust...The "Trust" that won't allow "nationals" "leave the EU" people onto trust property? They've shot themselves in the foot I'm afraid, also they allow fox hunts onto the land that they manage... English Heritage here we and our money, come..
1/5
TrustpilotAlmost as bad as Ryan Air
Their booking system is the second worst system for wasting time ever!!! Shows you how bad it is when the only worse one is the Ryan Air refunds website. Shockingly bad having to queue for so long for nothing
1/5
TrustpilotObscene WebChat wait times; woeful website
WebChat wait times are obscene. An hour wait is not acceptable. Emails take days to respond to. Unable to amend account online. Terrible. Thankfully the NT locations are great. Hopefully the luddites in Customer Service can improve the account management UI/UX.
1/5
TrustpilotAbjectly Poor Customer Service and Questionable Business Practice
After approaching ten years of membership we are compelled to cancel our membership due to customer service and general business prctices that would shame a Victorian Slum Landlord.Cannon Rawnsley will doubtless be spinning in his grave.
1/5
TrustpilotI have just cancelled my long standing…
I have just cancelled my long standing National Trust membership.I do not want to finance an organization that spends lots of its membership money on looking back in history to find events that rubbish Great Britain.
2/5
TrustpilotWay overpriced now.
Way overpriced now.Had to pay PER PERSON rather than for car, liked it used to be. Cancelled membership and won't return. If this is a way to recoup costs, I suggest a rethink.
2/5
TrustpilotNotice hung outside the enclosed coffee…
Notice hung outside the enclosed coffee shop: "Dogs Welcome", thereby ensuring I would not enter. Surely it is illegal to have canines in a food establishment? No self responsible catering employee would work there? This comment relates to Polesdon Lacey.
5/5
TrustpilotWe have been using the NT sites for the…
We have been using the NT sites for the past year and have found them to be incredibly accommodating, helpful and a well needed escape from everyday life.
1/5
Trustpilotwell done national mistrust
well done national mistrust, another farm turned into extremely expensive holiday let , Selworthy farm in west somerset!!! surely this is NOT how you keep the countryside way of life going!
1/5
Trustpilotwell where to start
Hi Chris, thank you for your feedback. We have responded directly to you via email today with more insight into the situation at Ironbridge since we took it over. Kind regards, National Trust
1/5
TrustpilotI have just cancelled my family membership.
I have just cancelled my family membership of 20 years. You have no right to determine how history should be written, that isn't in your remit. Airbrushing history is the way communism continues.Go woke, go broke.
1/5
Trustpilotland-grabbing nanny-state fascists
land-grabbing nanny-state fascists. vast swathes of once pristine countryside fenced off and covered in car parks, coach parks, tea-rooms, restaurants, souvenir shops, visitor centres.....all in the name of 'conservation'.
1/5
TrustpilotFarnborough Hall give it a miss !
Farnborough Hall very poor.Few rooms to visit "private signs"everywhere one room always full so did not hear guide talk.Give it a miss.NT sell it and invest in a more suitable property.No facilities spoilt our party's bank holiday day out.
1/5
TrustpilotThey don't answer the phone and they…
They don't answer the phone and they don't respond to emails. They've forgotten that they're meant to help their members.
1/5
TrustpilotWe requested a refund for a holiday…
We requested a refund for a holiday cancelled by the National Trust we were told that they hadnt cancelled - they have just postponed it! We would prefer a refund - not forthcoming. Not impressed at all.
1/5
TrustpilotPLEASE PLEASE PLEASE do not contribute…
PLEASE PLEASE PLEASE do not contribute to this organization. Most of your money is going to people who want to destroy or decry our history not to celebrate it
1/5
TrustpilotUse tactics to con buyers
Tried to buy a subscription but they just ignore you and use sneaky tactics to raise the price
1/5
TrustpilotThe National Trust discriminate against…
The National Trust discriminate against applicants based on their ethnicity and age. My job application was rejected because they are prejudiced towards people with a foreign name.
1/5
TrustpilotSo very expensive and property I…
So very expensive and property I visited was full of children running around and damaging the collection. I do realise the Trust has to make money but at what cost to the things they are ENTRUSTED to care for!
1/5
TrustpilotWill the Trust now make single send…
Will the Trust now make single send toilets the norm at their properties? It is offensive and against the vast majority view not to do so.
1/5
TrustpilotAs living history reenactors we raise a…
As living history reenactors we raise a lot of money for the national Trust giving our time money & effort to enhance their events. They don't even give us a cuppa. Poor show
1/5
TrustpilotGift memberships a waste of money
I bought gift memberships for all my family at Christmas, over £400. Not one has still been able to make a visit. Total waste of money. Will not be renewing any of them again.
1/5
TrustpilotStill Paying full membership
Still Paying full membership but never able to get a booking slot ...absolutely pointless.. either guarantee members at least one priority booking slot a month or reduce monthly membership...times are hard for everyone
1/5
TrustpilotMoney grabbing National Trust have now…
Money grabbing National Trust have now gone too far, by hiking up the entry free to an unrealistic level at Dunham and Lyme ParkWe definitely won't be renewing membership.
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