Trusted Agent profile · Swindon
★★★★★
1,766 reviews across 2 platforms
Heelis, Kemble Drive, Swindon, SN2 2NA
The National Trust's office in Swindon, at Heelis, is rated 2.3 out of 5 across 1,766 reviews on two platforms, including 410 Google reviews rated 4.2.
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
1/5
TrustpilotThe National Trust ? National Insult.
The National Trust should rename itself The National Insult. After volunteering for several years at an NT property, and having been a member for many more years, I have resigned as a volunteer, and my wife and I have cancelled our membership.The National Trust is a national disgrace.
1/5
TrustpilotStill haven't received our joint…
Still haven't received our joint membership after almost 4months. Rang customer services 4 times,each time was fobbed off with different excuses. This fraudulent business(because that's what it is) needs sorting out
1/5
TrustpilotBeen trying for three days to speak to…
Been trying for three days to speak to NT Membership office today have spent 1hour 30 mins then got cut off I thought members were important….not so much in my experience 🤦♂️😡
1/5
TrustpilotWhy!
Told me I wouldn't be able to cancel my membership? Why.. I should be able to pause it or cancel. We are in a national lockdown! All but essential travel. Going to national trust sites ISNT essential! Please review this. I need this pausing or resolving ASAP!
1/5
TrustpilotThe national trust destroy nature to…
The national trust destroy nature to build car parks so they can have the cheek to charge you for parking there and they claim to preserve nature, Its a licence to print money and just another Brit rip off......hypocrisy!!!
1/5
TrustpilotWe were members years ago but just so…
We were members years ago but just so saddened by the sight of political zealots hijacking this lovely institution. The unfolding horror story Is alienating the public and leaving members in despair. Who would want to visit beautiful buildings with such an aura of menace surrounding them?
1/5
TrustpilotAfter being a member for around 2 years…
After being a member for around 2 years i decided to cancel with it's hard left wing agenda. I hope voting with my feet sends a message perhaps to their management.
3/5
Trustpilotlimited access.
when you go to a castle the one thing you want to do is walk the battlements. not at dunster castle. dissapointed. there were parts of the castle that were not available to view.
3/5
GoogleFor a key building next to a major outlet centre the visitor experience is weak in my view. The cafe competes head-on with major chains nearby and the gift shop doesn't make the best of what the Trust has to offer. Sadly I think it's something of a missed opportunity.
2/5
TrustpilotA fathers day visit spoiled by belton…
A fathers day visit spoiled by belton house grantham rip off £16 entrance fee. Not even senior citizens discount!I used to be a member till they went 'woke'!The house didn't open till 1230pm! Wont be going back!
5/5
TrustpilotBe grateful for the National Trust
Big proponent of the National Trust and all they do. Floating almost entirely on the generosity of volunteers, we should be grateful that our country has such a force for conservation.This comment section is a sad place of childlike entitlement and petty bitterness.
1/5
TrustpilotOnline booking not fit for purpose
Such a shame we have had a family membership for many years. The online booking facility is not fit for purpose. Just had our family membership renewal through at full price. Not going to pay for something we cannot use therefore regrettably we have cancelled our membership.
1/5
TrustpilotTried to book a ticket for Croome over…
Tried to book a ticket for Croome over last few weeks pointless nothing available ever.why oh why are they open to general public MONEY!!!are the members not important I will be cancelling my membership for next year and It looks like i'll not be the only one.
1/5
TrustpilotLockdown ripoff
Lockdown ripoff , As seniors on a limited budget ,why am I paying for Something I’m certainly not getting ,In the Lockdown NT had the audacity to ask for my yearly money 2 mouths early ,When NT was closed for 3 months I’ve now cancelled my membership
1/5
TrustpilotJust terrible
Just terrible. Sad that I’m thinking of cancelling my membership which my family and I have enjoyed over the years. All the reviews are spot on. Bad service, bad booking system and over priced restaurants. Come on NT listen to your members. No change no members.
4/5
TrustpilotGetting better at last
Have visited a few National Turst houses recently and they at long last seem to be getting back to normal, Back to China plates for example which makes the visit so much nicer if you eat there.
1/5
TrustpilotNT are homophobic
Having now seen firsthand a series of emails on how the National Trust manages out people who members of the LGBTQ community I will be making sure that NT continues to lose memberships. I a, disgusted with what I have witnessed from Corfe Castle staff.
1/5
TrustpilotAs a child I used to visit the…
As a child I used to visit the Mussenden temple and giants causeway for free. Not anymore. Why? What improvements have been made. Just a money making racket and the final nail in the coffin is the trust reviewing properties allegedly linked to slavery. Cancelling membership
1/5
TrustpilotHas become another rotten egg despite…
Has become another rotten egg despite the glorious portfolio of properties and hard-working staff. Upper management have taken upon themselves to re-define the purpose without consultation. They do not own the public trust and do not have the right to do this without full consent.
1/5
TrustpilotHave failed to send membership cards…
Have failed to send membership cards yet have taken money. No response to email sent over a week ago. Very poor. Will be cancelling if no response.
5/5
TrustpilotBack to Back houses in Birmingham.
We took our American visitor to the Back to Backs in Birmingham. Our guide was so knowledgeable and interesting about the history of the houses and who lived in them. Highly recommended.
1/5
TrustpilotFraudsters
Cancelled my membership after many years. Booking system is a joke. National Trust are fraudsters, quite clearly rinsing the furlough scheme for all it’s worth while taking full membership money for a drastically decreased service. Disappointing that as a matter of principle I’ll never rejoin
5/5
GoogleWell worth seeing. On field trip with Yr6 class, learned about WWII, experienced air raid shelter and what it was like to board train to countryside to flee bombings of city. Amazing and powerfully moving. For train enthusiasts, this place is a must see! Kid friendly. Great displays
1/5
TrustpilotAgree completely with the last few…
Agree completely with the last few reviews. National Trust should be extending membership for the amount of time its properties are closed. I have a membership with Wakehurst Place (run by Royal Botanic Gardens) and they are extending for the duration of closure.Shame on you NT!!
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